Oncology support you and your patients can rely on
Enhanced oncology services
The Optum Specialty Pharmacy Oncology Center of Excellence (COE) provides a full spectrum of integrated clinical expertise and enhanced services to your oncology office and your patients. The Optum Specialty Pharmacy COE is purpose-built to help you precisely deliver the care your patients need while simultaneously removing obstacles to their care.
Clinical expertise and customized care
Our Specialty Pharmacy Oncology Center of Excellence team of Board-Certified pharmacists, technicians, account managers, and prior authorization (PA) and appeal experts support you and your office through proactive patient updates, monitors and follows up on patient-specific therapy goals ranging from treatment outcomes to side effect management and quality of life measures
Customizable communication preferences
We help facilitate easy and effective communication so you can spend more time with your patients. You can choose how you want to be communicated with via fax, phone, email or send a chat through the provider portal — we’ll communicate the way you prefer.
Stay up to date on the latest oncology trends
Several key trends will shape cancer care in 2024, including: balancing new drug approvals with access and shortages, precision medications driving personalized care, digital and home health expanding treatment options, and cost-effective strategies redefining support. Read Optum Specialty Pharmacy's 2024 Outlook on oncology to learn more.
E-prescribe using the following information, and we will route to one of our pharmacies to be filled:
1050 Patrol Road
Jeffersonville, IN 47130
NPI: 1083045140
NCPDP: 1564930
- Fax: 1-877-342-4596
- Call our dedicated provider line at 1-855-215-0235 7 a.m. to 7 p.m. CT Monday–Friday
Ready to refer your patients? Use our handy referral checklist and drug list flyer to make sure you have everything you need. For questions, chat with us through the provider portal.
Our provider and patient portals provide secure web-based anytime access to important healthcare information.
Our provider portal allows your clinic to easily access prescription status, adherence tracking, patient-specific reporting on financial assistance and PA notifications and connect with Optum Specialty Pharmacy support via live chat with a clinician.
Our patient portal and app make it easy for your patients to manage their condition anytime, anywhere. They can request refills, track orders, make payments, access live chat, and view or update account information.
We help patients find the lowest prices for the most effective generic and brand medication. Using Optum Savings IQ®, we proactively connect patients with all available financial resources in real time, so they can start the medications they need – fast – and stay on them. Support includes:
- Foundation assistance and grants offered by nonprofit organizations or foundations that support people with specific health conditions.
- Manufacturer copay cards that help reduce or eliminate out-of-pocket costs.
- Manufacturer vouchers or free trials
- State- or manufacturer-sponsored free drug programs, depending on each manufacturer’s approval requirements and application process
$832.4M3 copay card and foundation financial assistance delivered to Optum patients in 2024.
Our dedicated oncology team prioritizes turnaround times, prevents care management gaps, and conducts first-fill consults along with benefits checks, test claims, PA and welcome calls.
Plus, our designated REMS4 team provides specialized support for patients prescribed medications subject to their unique requirements.
To help your patients follow their care plan, we offer digital tools such as text reminders and Optum Schedule My Fill, a self-service program that lets patients schedule their refills for the calendar year to help them avoid delays, minimize hassle, and boost adherence. 100% of enrolled patients maintained adherence with the Optum® Schedule My Fill program.2
Whether you’re referring a new patient or making a change to an existing patient’s treatment plan, you can rest assured Optum Specialty Pharmacy Oncology Center of Excellence can provide what you need.
We offer a wide variety of the latest oncology medications from all the top manufacturers, including limited-distribution drugs.
Search all the specialty and infusion medications we offer at optum.com/drugs.
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Complementary solutions
Cardiopulmonary Center of Excellence
Innovative programs and in-depth support help you deliver precise care for patients with asthma, cystic fibrosis and more.
Gastroenterology Center of Excellence
Clinical expertise from pharmacists and a devoted provider support team, all with years of experience working with gastroenterology conditions.
Immunology Center of Excellence
Gain access to therapy-specific tools and resources to get your patients with immunology conditions started on therapy quickly and efficiently.
Neurology Center of Excellence
When you work with the Optum Neurology Center of Excellence, we provide helpful resources so you can spend more time with your patients.
- Optum. Internal analysis. January–September 2023.
- Optum Specialty Pharmacy. Internal analysis of the effect of Schedule My Fill on medication adherence and persistence among patients. April 1–December 2023.
- Optum Specialty Pharmacy, financial assistance book of business, 2024
- REMS = Risk evaluation and mitigation strategies.