Neurology expertise and support — from referral to ongoing therapy
Prior authorization and appeals support
Prior authorizations (PA) take time away from patient care. Our support team ensures patients get their medications as quickly as possible by leveraging the electronic prior authorization platform CoverMyMeds® to automate PA requests. And, if you complete a broad authorization form, our team will complete and submit the PA to the plan on your behalf.
We can also help remove the administrative burden of appeals with our dedicated appeals team, made up of registered nurses. Our appeals team will draft personalized appeal letters, specific to each patient, for your approval and submission to the insurance plan. We’ve helped thousands of patients obtain coverage to medications with a previous PA denial and are successful in overturning an average of 80% of coverage denials. 1
Optum Savings IQ®
We help patients find the lowest prices for the most effective generic and brand medications. Using Optum Savings IQ, we proactively connect patients with all available financial resources in real time, so they can start the medications they need and stay on them. Support includes:
- Foundation assistance and grants offered by nonprofit organizations or foundations that support people with specific health conditions.
- Manufacturer copay cards that help reduce or eliminate out-of-pocket costs.
- Free drug programs, depending on each manufacturer’s approval requirements and application process.
Optum Savings IQ delivered $892.7 million in financial assistance to patients in 2025.2
Specialty portals
Our provider portal allows your clinic to easily access prescription status, adherence tracking, request appeal assistance, patient-specific reporting including financial assistance and PA notifications and connect with Optum Specialty Pharmacy support via live chat with a clinician.
Our patient portal and app can help make it easier for your patients to manage their condition anytime, anywhere. They can request refills, track orders, make payments, access live chat and view or update account information.
Key benefits
See all the ways we can make your life easier as a provider.
Streamlining complexities
We simplify specialty care with digital tools and personal support, making it easier for you and your patients to navigate care. 89% fewer order cancellations from patients due to financial reasons after Optum Savings IQ® implementation.3
Enabling better outcomes
Our deep specialty knowledge and proven processes help you deliver the best care, more efficiently. 86.4% of patients in oncology clinical management programs report higher quality of life during follow-ups.4
Transforming experiences
We stay ahead of what’s next–adapting quickly and using smart solutions to improve care and lower costs. Optum Schedule My Fill helps avoid delays, minimize hassle and boost adherence, providing patients 100% medication access for all therapies.5
Optum Schedule My Fill
To help your patients follow their care plan, we offer digital tools such as text reminders and Schedule My Fill, a self-service program that lets patients schedule their refills for the calendar year to help them avoid delays, minimize hassle, and boost adherence.
94% of patients improved or maintained adherence with Optum Schedule My Fill and had 100% medication access for all therapies – meaning every enrolled patient received refills on time, without interruption.5
Clinical management program
The Optum Neurology Center of Excellence is here for you and your patients. Right from the start, we’ll help you make informed treatment decisions and manage care for your patients — freeing up your time and resources.
Your team includes multiple sclerosis-certified pharmacists, a concierge team for patients and a devoted provider support team — all working together to support every step of care.
Personalized support for you and your patients
See what that support looks like for a patient living with MS. Watch this video to hear one patient’s multiple sclerosis journey and learn how Optum Specialty Pharmacy supported her along the way.
How we help
E-prescribe using the following information, and we will route to one of our pharmacies to be filled:
1050 Patrol Road
Jeffersonville, IN 47130
NPI: 1083045140
NCPDP: 1564930
- Fax: 1-877-342-4596
- Call our dedicated provider line at: 1-855-215-0235 (Option1)
7 a.m. to 7 p.m. CT Monday–Friday
Ready to refer your patients? Use our handy referral checklist and drug list flyer to make sure you have everything you need.
For questions, chat with us through the provider portal.
Patients can call 1-844-265-1760 to speak with our dedicated neurology support team. Agents are available 7 a.m. to 7 p.m. CT Monday-Friday. For after hours or general pharmacy support, pharmacists are available 24/7 at 1-855-427-4682.
Our Neurology Center of Excellence supports the following conditions:
- Multiple Sclerosis
- Parkinson's
- Huntington’s
- Alzheimer's
- NMOSD
- ALS
- Myasthenia Gravis
This is not an all-inclusive list.
Explore the most recent updates within our network of limited distribution drugs. Together, we're delivering better access, stronger outcomes and coordinated support for patients who need it most.
We help facilitate easy and effective communication so you can spend more time with your patients. In addition to our standard communications, you can choose how you want us to contact you if we need additional information - including phone, fax, and point of contact within your office.
Manufacturer programs provide critical support services for people living with MS and other neurological disorders. We work directly with manufacturers using unique fax and phone lines, so prescriptions are processed and delivered faster — and your patients get on the therapy they need without delays.
Subscribe to stay ahead
The Provider Pulse keeps you updated on the latest developments in pharmacy care. Each quarterly newsletter features:
- Industry news, trends and innovations
- Expert clinical insights and analysis
- New specialty and infusion pharmacy offerings
- Prescribing workflow management tips and tools
- Cost-saving resources and patient assistance programs
Industry insights
Article
Optum helps providers keep patients on therapy during travel, relocation or disruption through coordinated, nationwide infusion and specialty pharmacy support.
Article
How a specialty pharmacist ensures patient health and safety through education, screening for drug contraindications and check-ins with prescribing clinicians.
Stay up to date on our Specialty and Infusion Pharmacy offerings and get important industry developments delivered directly to your inbox.
Complementary solutions
Service
Cardiopulmonary Center of Excellence
Innovative programs and in-depth support help you deliver precise care for patients with asthma, cystic fibrosis and more.
Service
Gastroenterology Center of Excellence
Clinical expertise from pharmacists and a devoted provider support team, all with years of experience working with gastroenterology conditions.
Service
Immunology Center of Excellence
Gain access to therapy-specific tools and resources to get your patients with immunology conditions started on therapy quickly and efficiently.
Service
Oncology Center of Excellence
We offer the clinical expertise and in-depth, customized care that you need so your practice can focus on one thing – the patient.
*Note: completion of a Broad Prior Authorization form lets us submit the PA to the plan on your behalf where legally allowed. In certain situations, you may be required to submit to the plan.
- Optum Specialty Pharmacy, Appeals data, 2025.
- Optum Specialty Pharmacy. Financial assistance book of business. 2025.
- After Optum Savings IQ® implementation. Optum Specialty Pharmacy, financial assistance book of business, 2023
- Optum Specialty Pharmacy. Yearly oncology clinical management review. January 1–December 31, 2023.
- Schedule My Fill may not be available for all treatments or medications. Impact of Schedule My Fill on Medication adherence and persistence among patients at Optum Specialty Pharmacy, April 1 –December 2023. Schedule My Fill patients were provided medication to cover 100% of days on therapy.