Gastroenterology condition support you can rely on
We’re here for you and your patients from the start. Our pharmacists and a devoted provider support team have years of experience working with gastroenterology conditions. We offer services and programs that speed access to medication while lowering costs.
You and your patients can focus on treatment, not obstacles, because 3 priorities guide our care:
- Accessibility: Everything we do centers on getting patients the therapy they need, when they need it, their way.
- Affordability: We help patients find the lowest prices for the most effective medication.
- Advocacy: We’re here to support patients any time they need us with compassionate care and a simple experience.
Key benefits
See all the ways we can make your life easier as a provider.
Adherence support
We provide tools, including a text adherence program and Optum® Schedule My Fill, to help your patients follow their care plan. Patients using the Schedule My Fill program achieved 100% medication adherence and persistence.1
Financial assistance
Optum Savings IQ™ connects patients with resources — foundation assistance, grants and copay cards — to help them pay for their therapy. Our financial assistance team helped save patients $823.5 million in 2023, and our annual goal is $1 billion this year.2
Dedicated support team
Our team of clinicians and patient care coordinators conduct first-fill consults, offer benefits checks, test claims, provide prior authorization and appeals support and perform welcome calls to enhance turnaround times and prevent care management gaps.
Digital provider solutions
The Optum Specialty Pharmacy provider portal is a secure, web-based pharmacy portal that gives you access to detailed patient information that makes it easier to prescribe specialty medications. The average wait time is 23 seconds to connect with a clinician via chat in our provider portal.3
Ways to prescribe
E-prescribe in one of the following ways, and we will route to one of our pharmacies to be filled:
1050 Patrol Road
Jeffersonville, IN 47130
NPI: 1083045140
NCPDP: 1564930
Fax: 1-877-342-4596
Call: 1-855-427-4682
Support resources for you and your patients
Choose how you want to get messages: via phone, fax or send a chat through the provider portal – we’ll communicate the way you prefer.
Technology-enabled adherence programs, such as Schedule My Fill, help your patients follow their care plan to improve health outcomes.
Access important health care information such as prescription status, adherence tracking and more through secure web-based pharmacy portals.
Use our drug search tool to find medications that Optum Specialty Pharmacy and/or Optum Infusion Pharmacy can provide or facilitate access to.
Optum Specialty Pharmacy is here to help you understand these FDA-approved treatments, including their formulary status and interchangeability. We offer clinical support to help you make the most informed treatment recommendations for your patients.
Biosimilars are medications that are made from natural and living sources such as animal and plant cells, and can be made of sugars, proteins, living cells, tissues or a combination of these.4
Biosimilars:
- Are highly similar to an existing biologic drug (sometimes called the reference product).
- Come in the same doses as the original biologic.
- Provide the same FDA-approved treatment benefits and have the same potential side effects as the original biologic.4
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Complementary solutions
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- Optum Specialty Pharmacy. Impact of Schedule My Fill on medication adherence and persistence among patients. April 1–December 2023.
- Optum Specialty Pharmacy. Optum Exchange financial assistance book of business. 2023.
- Optum internal analysis. January–September 2023.
- FDA patient materials. March 2022.