Latest featured insights
White paper
Learn how multi-layered, proactive interventions can help reduce hospitalizations.
White paper
Learn 5 tips for effective deprescribing to improve resident quality of life.
E-book
Discover proactive practices for protecting residents from both the common and the unexpected.
Guide
Learn about the benefits of HouseCalls assessments with these 5 fast facts.
Case study
Learn how ProHealth Physicians used self-guided online scheduling to ease administrative burden and rebound patient volume after COVID-19.
Case study
Optum Patient Access and Engagement connects consumers to virtual urgent care through a national telehealth platform.
Case study
Learn how Southwest Medical Associates (SMA) used the Optum platform to automate vaccine scheduling and reminders for both shots at once.
White paper
Learn how Optum Serve supports Veterans through a whole-health approach to work and life.
Guide
Learn how Optum Serve helped Veterans achieve health and wellness goals, promoted well-being, prevented illness and reduced the burden of chronic conditions.
Article
Learn how Optum Serve is helping to advance the health and well-being of Veterans and spouses in the trucking and cybersecurity workforce.
White paper
Get tools for applying data-driven outreach to develop a successful growth strategy.
Case study
A health plan increased in-home assessment rates for their Medicare Advantage members by working with Optum to increase member engagement.
All patient and member engagement insights
White paper
How senior care facilities can elevate dementia care
Learn how multi-layered, proactive interventions can help reduce hospitalizations.
On-demand webinar
Market for patient engagement webinar
View the public launch of Optum Patient Access and Engagement on demand.
Article
Driven to bring care to those in need
Optum Nevada’s mobile medical clinic helps promote health and break down transportation barriers for patients in Nevada.
E-book
How technology supports staff and empowers patients
We surveyed front office staff to learn how patient engagement technology streamlines their jobs and improves access to care.
Case study
Online scheduling covid 19 vaccinations
Learn how Southwest Medical Associates (SMA) used the Optum platform to automate vaccine scheduling and reminders for both shots at once.
E-book
Consumer care preferences survey
Optum surveyed more than 1,200 consumers to understand their experiences when accessing care. Download this e-book to read our findings.
Video
How experiences shape military and Veteran health care
This Let’s Talk Healthcare Perceptions video seminar explores how lived experiences shape the care that military families and Veterans receive and how the healthcare system can evolve to meet those needs.
Video
See how an Optum care coordinator works
Supporting care, reducing stress, and serving as a point-of-contact are just a few of the benefits care coordinators offer.
Guide
Global Nurse Advice Line
We support mission-critical programs for federal health agencies.
E-book
Provider telehealth use experience survey
Learn the telehealth features and frustrations providers say impact their virtual care experiences.
E-book
Advancing infection prevention in senior communities
Discover proactive practices for protecting residents from both the common and the unexpected.
Article
Teaming up with task force movement
Learn how Optum Serve is helping to advance the health and well-being of Veterans and spouses in the trucking and cybersecurity workforce.
E-book
5 shifts redefining patient access and financial clearance
Learn how to get the most out of automation at the front-end of the revenue cycle.
E-book
HouseCalls: Helping to care for members where they are
As demand for home and community care grows, Optum® HouseCalls can reach your Medicare Advantage members and assess members’ health needs.
On-demand webinar
Innovate or fade: Payers at the crossroads of senior care
Join Dr. Jamira Duffy and Heather Jarrett from Optum Health as they discuss the urgent need for innovation in senior care and the considerations payers should focus on.
Article
Driving the future of liver care
Why the Optum approach to liver fibrosis is a game changer.
E-book
Remove roadblocks to behavioral health
Enhance patient access to mental health services online.
Article
Speed up the claims process with AI
Read about our Claims Automated Rules Engine (CARE).
Case study
From transformation to triumph
Read this executive summary about Optum Serve's need to stay competitive amid dynamic trends and customer demands.
Case study
Increasing behavioral health patient access with self-scheduling
Learn how Alma partnered with Optum to offer frictionless patient access to care through digital-first channels.
Case study
Digital scheduling at a rural health system
Learn how a rural health system achieved an ideal patient experience and increased bookings with digital scheduling.
Guide
Improve members' health with Optum HouseCalls
Medicare Advantage members receiving in-home assessments saw fewer emergency department visits and inpatient hospital stays across 4 conditions.
US military entrance processing command
Optum Serve conducts physical and mental examinations for military applicants.
On-demand webinar
Innovating care for vulnerable populations
Join speakers Saad Ahmad and Jared Landis to see how in-home technology helps payers give better care, solve social problems and improve health for people who need it most.
Video
SDOH solutions: Transforming health care for all
Learn from experts how to transform health care by addressing the social and economic factors that impact health outcomes.
E-book
A new generation of in-home senior care
Explore how evolving care models bring proactive, personalized support to seniors where they live, helping them age in place longer.
White paper
Rising expectations among health care consumers
Learn about the growing expectations people have for their healthcare experience and how to improve the consumer journey.
On-demand webinar
Building a connected care model
People feel the disconnect of a siloed healthcare system. Get insights on how to build more holistic care through connected care models.
Infographic
Pre‑Care: What Consumers Expect Today and in the Future
Find out what we learned when we asked more than 1,000 people how they feel about the pre-service journey, from provider search to AI use.
Infographic
Join us in supporting those who serve
Service members, military families and Veterans may find it difficult to access services they’re eligible for. Optum Serve research highlights 7 opportunities.
E-book
Behavioral health provider digital access survey
Get insights on how patients access and schedule mental health services online in this e-book, based on original research by Optum.
On-demand webinar
Site-of-care: A longitudinal review
Gain insights into the site-of-care landscape, what market data reveals and how outmigration could affect your hospital.
Article
Advancing clinical access to whole genome sequencing
Learn how Optum and Illumina are working together to help patients with genetic testing for rare diseases.
Guide
The Health Equity Alignment Solution (HEALS)
HEALS is a data analytics solution that highlights where and how inequities occur within a community, state or a health plan’s member population.
Video
The HouseCalls difference: Kim's story
Kim, a HouseCalls advanced clinician practitioner, believes a good day is when she’s helped someone. Watch the video to see her story.
Case study
Addressing staffing challenges in senior care
Ongoing staffing shortages are straining senior care facilities. Strategic partnerships and clinician-led support can help bridge the gaps.
Case study
Payer channel scheduling St. Luke's case study
St. Luke’s Health dramatically increased volumes and decreased costly no-shows with Optum digital scheduling. Learn how your health system can, too.
White paper
Discover 8 capabilities to power your EHR
Learn how Optum solutions can enhance your EHR for better patient engagement and financial data integrity.
Guide
The impact of in-home health assessments
Learn about the benefits of HouseCalls assessments with these 5 fast facts.
White paper
Closing gaps in pain management
More than half of nursing home residents suffer from chronic pain. Read the white paper to learn how we can make a difference in their lives.
Case study
HouseCalls: Fewer ED visits, hospital stays
A Yale Medicine study shows how in-home health assessments can help Medicare Advantage members get the care they need.
Article
Is poor market visibility compromising your growth?
Optum offers an infographic to help hospitals better understand true growth potential and the potential impact of physician outreach.
E-book
Understanding IESNPs in senior living
IESNPs support seniors with complex needs while helping them live independently in senior communities.
Case study
How Optum Care Transitions helps improve post-acute performance for health plans
See how a leading health plan reduced costs, improved outcomes and strengthened provider relationships with a modern post-acute care model.
Guide
HouseCalls: Reach members where they are
Help manage members’ health through in-home or virtual assessments.
White paper
Reduce the risks of polypharmacy in nursing homes
Learn 5 tips for effective deprescribing to improve resident quality of life.
White paper
The Physician Liaison Outreach Playbook
Learn how proactive planning is the key to successful physician-to-physician marketing.
Infographic
Are you ready for coverage disruption?
The One Big Beautiful Bill Act may affect coverage, eligibility and patient access. See how to better prepare your teams and help support patients.
Report
Enhancing health care access for military families
Explore insights to advance comprehensive health care for military families and elevate VA support systems.
White paper
Reimagining senior care to meet changing demands
Learn about the holistic care that Medicare Advantage Plans can offer your residents. Plans with the Optum Care Model are available.
White paper
Redefine success in value-based care (VBC)
Our recent survey shares why 83% of executives feel optimistic about value-based care and offers strategies to expand your VBC relationships.
Case study
How health systems turn market insights into growth
See how health systems used data-driven market insights to identify growth opportunities, support planning and inform strategy.
Case study
Self scheduling boosts access
Learn how ProHealth Physicians used self-guided online scheduling to ease administrative burden and rebound patient volume after COVID-19.
Guide
Patient engagement platform checkboxes
Learn how a platform that covers the full patient journey, from scheduling care to payment and follow-up, can streamline operations and costs.
Video
How Optum HouseCalls helps close gaps in care at home
Learn how Optum HouseCalls delivers in-home and virtual health assessments that help health plans identify gaps in care and support better coordination.
Article
Macro trends shaping military and Veteran care
See how Optum Serve and Fusion Hill explored the lived healthcare experiences of Veterans, military service members, and their families.
Article
Comparing nursing home care models
ACOs and I-SNPs both support value-based care, but they differ significantly in how they manage risk, support residents and drive outcomes.
White paper
Easing transition strain: Supporting service members moving into civilian life
This white paper examines opportunities to improve outcomes for Veterans through more personalized, coordinated and ongoing support across the care continuum.
White paper
Innovating care for vulnerable populations
See how in-home technology helps payers give better care, solve social problems and improve health for people who need it most.
Case study
Easier access to mental health services
Learn how Refresh Mental Health used online scheduling to simplify consumer access to mental health care.
E-book
The value of working with an ISNP
Learn how institutional special needs plans have proven results in driving better health, financial and quality outcomes for nursing home care.
Infographic
Unblocking the digital access journey
View this infographic to learn how to create a friction-free patient access journey.
Guide
Military and Veteran health care journey
Delivering and managing health care at key phases of life for Military Service Members and Veterans.
Report
Advancing whole health access for Veterans
Uncover essential insights from Veterans aimed at enhancing access to VA and comprehensive health care.
White paper
Patient engagement leader
Everest Group recognizes Optum in its 2023 Patient Engagement Platforms PEAK Matrix® Assessment.
Case study
Making informed care decisions with accessible health plan data
Learn about a health plan STAR ratings tool that provides residents with clear, interactive comparisons of health plans.
Guide
Telephone Lifestyle Coaching for Veterans
Learn how Optum Serve helped Veterans achieve health and wellness goals, promoted well-being, prevented illness and reduced the burden of chronic conditions.
Case study
Virtual urgent care scheduling for telehealth
Optum Patient Access and Engagement connects consumers to virtual urgent care through a national telehealth platform.
Infographic
Coordinated care, every step of the way
Follow Ben's story from the day of his surgery to his recovery at home and see how Optum Home & Community is helping improve the lives of patients.
White paper
Supporting Veteran truckers
Learn how Optum Serve supports Veterans through a whole-health approach to work and life.
Case study
Addressing staffing challenges in senior care
Ongoing staffing shortages are straining senior care facilities. Strategic partnerships and clinician-led support can help bridge the gaps.
Video
Meet an Optum senior care nurse practitioner: A day in the life
See how nurse practitioners help identify health changes early, treat residents and strengthen collaboration in senior living communities.
White paper
Defragment care with in-home assessments
In-home assessments can help to improve mental health and other social determinants for seniors. Read about the HouseCalls approach.
Case study
Strategies for incremental modernization
States can build on a step-by-step approach to modernization, incrementally transforming the user experience without disruption.
Article
Develop your growth strategy
Optum Market Advantage helps you choose your own path forward.
White paper
Addressing staffing challenges in senior care
Ongoing staffing shortages are straining senior care facilities. Strategic partnerships and clinician-led support can help bridge the gaps.
White paper
Closing the clinical handoff gap in post‑acute care
Incomplete, backward-looking information during care transitions drives avoidable utilization. Learn why MA plans must focus on the handoff, not just readmissions.
White paper
How Medicare Advantage leaders can thrive in the D-SNP market
We discuss the growth potential and the imperative for integrated care coordination and enhanced benefits for the dual-eligible population.
Podcast
Clinician Real Talk Podcast
Join host Adia Morris for inspiring chats with clinicians on care, culture and how Optum supports their journey every step of the way.
Case study
Optimize member engagement through collaboration
A health plan increased in-home assessment rates for their Medicare Advantage members by working with Optum to increase member engagement.
Article
Psychedelics: Promising but controversial
Psychedelic medicines show promise, but experts say infrustructure, insurance buy-in and trained providers are the real hurdles.
Article
State M&O innovations: Robotics process automation
Robotics process automation can improve maintenance and operations of state Medicaid systems.
E-book
Empower your D-SNP strategy
How Optum Home & Community Care helps health plans align and advance.
Article
Addressing the loneliness epidemic and cognitive decline in seniors
To tackle this problem, payers need to take a holistic approach to delivering connection while addressing seniors’ mental and physical needs.
Article
Fighting breast cancer with early detection
Early detection is critical to fighting breast cancer; advances in technology are helping.
White paper
What healthcare leaders really think about AI
For our 2-part series on the future of AI, we surveyed more than 100 healthcare leaders. Part 1 reveals how leaders are approaching AI investments. Part 2 looks at the leadership challenge that executives face.
On-demand webinar
Adapting to the changes in Medicaid policies
The upcoming changes to Medicaid policies are set to significantly impact organizational operations.
White paper
Star ratings are important to Medicare plans
Learn how health plans can improve Star ratings through high-touch strategies.
Article
The high price we pay when seniors lack access to health care
Challenges around affordability and access to quality health care are far more prevalent than one might think. In fact, about half of Medicare Advantage members live on an annual income of less than $25,000.
White paper
Physician outreach toolkit
Get tools for applying data-driven outreach to develop a successful growth strategy.
Article
Care coordinator stories
The story of Kayla Perno, an Optum Care Coordinator, demonstrates how dedication to compassionate care leads to better outcomes.