How ProHealth Physicians drove high patient volume
ProHealth Physicians, part of Optum, is Connecticut’s leading community-based medical provider. Facing low patient volumes and staff shortages after COVID-19, it partnered with Optum to improve patient engagement.
Optum® Patient Access and Engagement provided online self-scheduling for new and existing ProHealth patients. By transforming the digital experience, ProHealth drove more than 5 new patients per provider per month while improving administrative efficiency for staff.
Read this case study to:
- Learn how Patient Access and Engagement improves access to ProHealth providers online, driving more bookings from new patients
- Understand how care delivery organizations can use patient engagement strategies to attract new business and rebound revenue
- See how online scheduling helps patients set their preferences and uses artificial intelligence (AI) to match them with the right provider
Related healthcare insights
Article
AI is moving quickly in Medicaid. Here's how to put it to work in ways that are practical, governed and defensible.
Article
Large language models can help program integrity teams investigate at scale without lowering the standard of proof. Here’s how.
Article
Arkansas uses Enhanced Reporting to turn Medicaid data into insights, policy context and next steps for faster decisions