EncoderPro
Find help for EncoderPro.com, the coder’s essential CPT®, ICD-10-CM/PCS, ICD-9-CM, and HCPCS Level II online code lookup software.
Phone: 1-866-678-8646, option 4
Email: techsupport@optum.com
Impact Suite Technical Support
The Impact Suite of solutions is comprised of Impact Pro® and Impact Intelligence®. Impact Intelligence helps organizations effectively manage cost and use, assess provider networks and measure care quality. Impact Pro helps organizations identify, profile and stratify populations by predicting future health needs and risk.
Phone: 1-866-678-8646, option 7
Email: client.support@optum.com
Pharmacy Business Intelligence Solutions
Get support for these products: Explore DX® and Rx Clarity.
Symmetry Suite Technical Support
Submit a request by visiting the Optum Community Portal and entering your existing One HealthCareID (OHID) credentials. New OHID users can also register for OHID on this site. If you do not have access to the Portal, please contact your manager to submit a request for access on your behalf.
Claims Edit System (CES) Software Support
Learn more about editing software that catches errors, omissions and questionable coding relationships.
Email: cessupport@optum.com
Customer Care Hub
The Customer Care Hub is an online self-service tool for support. You will find helpful how-to documents, access to customer support analysis, and case management for your service-impacting and onboarding cases. Products supported in the Customer Care Hub include Claims & Denials Advisor, Clinical Exchange (Clinician), Communications & Payment Services (CPS), Dental Network Solutions, Network Solutions Products, and Patient Access Advisor.
EASYGroup Client Technical Support
EASYGroup™ is a portable software library that supports the implementation of prospective payment systems.
Phone: 1-800-999-3747, option 6
Email: client.services@optum.com
Employer Financial Accounts Support
Contact your account representative directly or email us at employerservice@of.optum.com.
Optum Pay customer support
Phone: 1-877-620-6194
Hours: Monday–Friday, 7 a.m.–6 p.m. CT
Payment System Interface Client Technical Support
Payment System Interface (PSI) is a web-based claim pricing platform for payers.
Phone: 1-800-999-3747, option 6
Email: client.services@optum.com
Web.Strat Client Technical Support
Web.Strat™ is a browser-based application that delivers tools to help providers effectively manage coding, regulatory compliance, and reimbursement, and to assist payers to accurately reimburse using the prospective payment methodologies.
Phone: 1-800-999-3747, option 6
Email: client.services@optum.com
AccuReg Service & Support
Support is available 24/7 for everyday support needs. We offer legacy AccuReg customers several convenient ways to reach us:
AccuReg Ticket Center (Zendesk): accuregsoftware.zendesk.com This support platform allows customers to open a ticket, which will be reviewed by our Client Services team. The issue will be resolved in a timely manner, so you don’t skip a beat.
AccuReg Client Services Team: For urgent needs, contact your Client Services Coordinator directly or our Client Services team at support@accuregsoftware.com or 1-855-210-1398.
HL7 Support: If the AccuReg application or HL7 feed is down, email HL7-support@accuregsoftware.com (cc support@accuregsoftware.com on the email) or call us directly at 1-763-330-3071.
CareSelect
Access the support portal for CareSelect.
Claims Manager Software Technical Support
Align clinical and revenue cycle workflows for faster, more accurate reimbursement.
Phone: 1-866-678-8646, option 6
Email: CMProductSupport@ds.uhc.com
Computer-Assisted Coding Technical Support
The Enterprise Computer-Assisted Coding (CAC) Platform brings together all the information and tools that coders and clinical documentation staff need into a single, streamlined solution.
Phone: 1-866-678-8646, option 1
Website: https://optuminsightprovidersupport.force.com/
ConnectCenter
Network solutions products supported by the ConnectCenter are Assurance EDI and Clearance EDI.
Connectivity Solutions (iEDI) Technical Support
An Optum technician will answer your questions about our services, enrollment and installation status, as well as provide you with all EDI technical support.
Phone: 1-866-678-8646, option 2
Customer Care Hub
The Customer Care Hub is an online self-service tool for support. You will find helpful how-to documents, access to customer support analysis, and case management for your service-impacting and onboarding cases. Products supported in the Customer Care Hub include Reimbursement Management, Claims & Denials Advisor, Clinical Exchange (Clinician), Communications & Payment Services (CPS), Dental Network Solutions, Network Solutions Products, Patient Access Advisor, HealthQx, InterQual, and Clearance Patient Access Suite
Optum LYNX Outpatient Charge Capture
Optum® LYNX Outpatient Charging Applications integrate with your existing EMR workflow and allow customization to meet each department’s specific needs.
Phone: 1-866-678-8646, option 3
Website: https://optuminsightprovidersupport.force.com
Pharmacy Solutions
Register to access the Pharmacy Community for support resources.
Hemophilia and bleeding disorders
Contact our dedicated hemophilia and bleeding disorder team.
Phone: 1-855-855-8754
Fax: 1-800-311-0185
Immunoglobulin experts
Contact our dedicated immunoglobulin team.
Phone: 1-877-342-9352
Fax: 1-888-594-4844
Specialty Pharmacy provider portal
- View prior authorization status, initiate appeals and see denial history.
- Track prescription status and referral activities with enhanced dashboard views.
- Easily search for patient medication lists, allergy information, diagnosis codes and insurance information.
- Access more features coming soon to streamline your process.
- Connect with the Optum Specialty Pharmacy clinical team via live chat.
- If you are new to the portal, register here.
- If you are experiencing a technical issue with the portal, please contact us at providerportaltechsupport@optum.com.
Neurological (MS) and oncology medications
Phone: 1-855-215-0235
Fax: 1-877-342-4596
Autoimmune, gastrointestinal and any other medications
Phone: 1-855-427-4682
Fax: 1-877-342-4596
Send us a referral
E-prescribe using the information below, and we will route to one of our pharmacies to be filled:
1050 Patrol Road
Jeffersonville, IN 47130
NPI: 1083045140
NCPDP: 1564930