Skip to main content

Case study

Virtual urgent care scheduling for telehealth

Optum® Patient Access and Engagement connects consumers to virtual urgent care.

Self-scheduling for virtual urgent care

When a person falls ill, they may need to see a doctor quickly. Optum partnered with a telehealth organization to offer nationwide access to urgent care. We created a virtual care platform with selfservice online scheduling.

Optum helped the telehealth client offer quick and easy access to urgent care through multiple digital channels. This approach resulted in 1,000+ bookings per day. Consumers use the platform to chat with providers 24/7 for their care needs.

Download the case study to see the results, including increased bookings and appointments scheduled after business hours. Read how:

  • Self-scheduling benefits patients and healthcare organizations
  • Online scheduling decreased wait times 
  • Digital scheduling is expanding to serve more patients

Gain access to this resource

Please complete the form below to get the insights you're looking for.

Related healthcare insights

View all
Why Risk Adjustment Is Critical for the Success of ACOs 

Article

Why risk adjustment is critical for the success of ACOs 

Learn how ACOs can leverage risk adjustment to enhance provider engagement, compliance and patient equity in care delivery

Reduce hospital stay while improving care quality

White paper

Reduce length of stay and enhance resource efficiency

Learn more about how Crimson AI enables best practices for achieving operational excellence.

Optum Recognized as Leader in GenAI Payer Workflow Platforms

Article

Optum a leader in GenAI payer workflow platforms

Optum has been recognized with a Product Leadership Recognition in the North America GenAI payer workflow platform industry by Frost & Sullivan.