Self-scheduling for virtual urgent care
When a person falls ill, they may need to see a doctor quickly. Optum partnered with a telehealth organization to offer nationwide access to urgent care. We created a virtual care platform with selfservice online scheduling.
Optum helped the telehealth client offer quick and easy access to urgent care through multiple digital channels. This approach resulted in 1,000+ bookings per day. Consumers use the platform to chat with providers 24/7 for their care needs.
Download the case study to see the results, including increased bookings and appointments scheduled after business hours. Read how:
- Self-scheduling benefits patients and healthcare organizations
- Online scheduling decreased wait times
- Digital scheduling is expanding to serve more patients
Related healthcare insights
Article
A policy-oriented perspective on practical pre-payment controls, claims editing and infrastructure-aware modernization.
Report
Address access, capacity and workforce challenges head-on.
White paper
A practical framework to assess EHR performance and opportunity.