Virtual urgent care scheduling for telehealth

Self-scheduling for virtual urgent care

When a person falls ill, they may need to see a doctor quickly. Optum partnered with a telehealth organization to offer nationwide access to urgent care. We created a virtual care platform with selfservice online scheduling.

Optum helped the telehealth client offer quick and easy access to urgent care through multiple digital channels. This approach resulted in 1,000+ bookings per day. Consumers use the platform to chat with providers 24/7 for their care needs.

Download the case study to see the results, including increased bookings and appointments scheduled after business hours. Read how:

• Self-scheduling benefits patients and healthcare organizations
• Online scheduling decreased wait times 
• Digital scheduling is expanding to serve more patients