Delivering proactive, preventive care

60 minutes of undivided attention

Our APCs dedicate up to 60 minutes to each member, providing thorough care and attention through telehealth connections or in-home visits, ensuring that every individual receives the time and focus they deserve.

89% repeat visit acceptance rate*

Tailored scripting, along with the member’s preferred communication channel, helps drive member activation.

99% member satisfaction*

Maintaining a high member satisfaction rate creates strong loyalty and a positive member experience.

95% coding accuracy rate*

Rigorous training programs and quality assurance processes ensure maximum data capture and accuracy to help achieve appropriate documentation.

3.3 million+ Star gaps closed*

Patient comprehensive clinical visits close applicable Star gaps, helping health plans manage member care.

4,100+ advanced practice clinicians (APCs)*

HouseCalls employs the majority of APCs who conduct visits and maintains a strong retention rate.

*2024 HouseCalls book of business data

Convenient care

In-home and virtual comprehensive clinical visits ensure ease and convenience

Optum HouseCalls in-home and virtual comprehensive clinical visits enable us to meet your members in their home, assess their needs to improve their health and help you achieve your goals.

View fact sheet

Traveling network

Our APCs visit members in their homes nationwide

The HouseCalls traveling network is made up of 420+ APCs who log thousands of miles every year visiting members in their homes. This enables the HouseCalls program to reach members nationwide, including those living in sparsely populated counties.

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Reduction in need

We close gaps in care and reduce ED visits and hospital stays

A peer-reviewed study published in Medical Care observed reductions in both emergency department (ED) visits and inpatient hospital stays for those receiving HouseCalls visits for certain conditions.

Download the study

Addressing SDOH

Personalized care addresses social determinants of health

HouseCalls plays a crucial role in addressing social determinants of health (SDOH) by providing personalized care directly in the member’s living environment.

Download infographic

In-home and virtual comprehensive clinical visits ensure ease and convenience

Optum HouseCalls in-home and virtual comprehensive clinical visits enable us to meet your members in their home, assess their needs to improve their health and help you achieve your goals.

View fact sheet

Our APCs visit members in their homes nationwide

See infographic

We close gaps in care and reduce ED visits and hospital stays

A peer-reviewed study published in Medical Care observed reductions in both emergency department (ED) visits and inpatient hospital stays for those receiving HouseCalls visits for certain conditions.

Download the study

Personalized care addresses social determinants of health

HouseCalls plays a crucial role in addressing social determinants of health (SDOH) by providing personalized care directly in the member’s living environment.

Download infographic

A home visit from a HouseCalls nurse helps save a life

For Jack, a Medicare Advantage plan member, a preventive care visit from Heather, a HouseCalls nurse practitioner, may have helped save his life.

Industry insights

On-demand webinar

Innovate or fade: Payers at the crossroads of senior care

Join Dr. Jamira Duffy and Heather Jarrett from Optum Health as they discuss the urgent need for innovation in senior care and the considerations payers should focus on.