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Senior Living Community Program

We offer clinical collaboration designed to stabilize and support assisted living, memory care and independent living communities and care for residents.

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Clinical support and stability for senior living communities 

Older Americans continue to live longer and desire to age in place, even with an increase in health-related needs. Our care team collaborates with your staff to enhance your residents' quality of life. We bring specialized health plan benefits with personalized care delivered in their trusted environment.

  • Over 900 senior living communities1
    Delivering patient-centric care plans to address medical, behavioral, functional and social needs.
  • More than 5,000 members nationwide2
    Coordinating and enhancing the quality of care for Institutional-Equivalent Special Needs Plan (IE-SNP) members.

Residents on the plan continue to age in place an average of 5 months longer than the National Center for Assisted Living average.3

Personalized care model that benefits residents and staff

Care coordination and operational support

We deliver high-quality care and operational support through a holistic approach that includes:

  • Care navigation
  • 24/7 on-call support
  • Medicine reconciliation support
  • Social determinants of health support (e.g., food, transportation)
  • Health screenings
  • Communication with member and caregivers 

Care planning solutions

We offer full-service solutions, including:

  • Care plan development
  • Acute disease management
  • Advance care planning
  • Direct admission to skilled nursing facility
  • Post-hospital visit follow-up

Senior living community support

Our dedicated care teams include an advanced practice clinician, a registered nurse and a care navigator. Together, we provide:

  • Caregiver communication
  • Coordination with community staff on member needs
  • Access to accredited continuing education courses4
We have seen real transformation in the lives of our residents. Their health care needs are getting pretty well taken care of. As a result, they’ve gotten really involved in resident life.

Senior leader, senior living services company

Key benefits

Our clinical team offers collaborative care for better outcomes. 

Differentiate your community

Get personalized health care for residents where they live, delivered by a dedicated care team.

Extend residents’ length of stay

Address chronic conditions, track medications, coordinate doctor and specialist appointments and provide support through major health events. 

Reduce staff burden

Get education and training, plus 24/7 support and health care coordination and real-time orders for residents, as needed. 

Meet growing demands for home health

Get help with care coordination and access to health plan benefits to address complex clinical and social determinants of health challenges. 

Stabilize your community

Achieve better long-term health outcomes while reducing unsafe and avoidable emergency room visits and hospital stays.

Collaborate with us

Our track record reflects our effectiveness:

  • 96% engagement rate with care team5
  • 89% of residents and responsible parties are satisfied with the services and care provided by Optum6
  • 42% reduction of unsafe and avoidable hospitalizations7
  • 95% average closure of quality gaps in care opportunities5
  • 100% completion of annual comprehensive visits5
  • 100% completion of individualized treatment plans5

 

Get in touch with our sales team today

Fill out this form and we’ll get back to you shortly.

Already a customer? Find your support portal.

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Complementary solutions

HouseCalls

We conduct annual in-home clinical assessments, including health history, medication review, physical exams, and necessary labs and screenings as needed to address health risks.
Learn more

naviHealth Post-Acute Care Solutions

We help members transition from acute care to the next appropriate site of care, enhancing clinical outcomes and members’ experience.
Learn more

Skilled Nursing Facility Program

We offer clinical collaboration designed to stabilize your business, support your staff and care for your residents.
Learn more
  1. Senior Living Activity Report. Accessed February 2025.
  2. Senior Living Active Membership Report. Accessed February 2025.
  3. Optum Finance Length of Stay Report (accessed 2021) and AHCA/NCAL Assisted Living Facts and Figures (accessed December 2023).
  4. Provided by Optum Health Education, UnitedHealthcare Community & State and UnitedHealth Group.
  5. Optum Pathway EMR. Accessed December 2023.
  6. 2023 Member Satisfaction Survey, Optum Customer Experience Research Program.
  7. Optum Healthcare Economics Healthcare Trend and Analytics Report. Accessed Q1 2023.