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Optum HouseCalls: In-Home and Virtual Visit Program

HouseCalls is dedicated to enhancing the health and well-being of older adults by providing personalized in-home and virtual medical comprehensive clinical visits directly to the member. 

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Delivering proactive, preventive care

60 minutes of undivided attention

Our APCs dedicate up to 60 minutes to each member, providing thorough care and attention through telehealth connections or in-home visits, ensuring that every individual receives the time and focus they deserve.

89% repeat visit acceptance rate*

Tailored scripting, along with the member’s preferred communication channel, helps drive member activation.

99% member satisfaction*

Maintaining a high member satisfaction rate creates strong loyalty and a positive member experience.

95% coding accuracy rate*

Rigorous training programs and quality assurance processes ensure maximum data capture and accuracy to help achieve appropriate documentation.

3.4 million+ Star gaps closed*

Patient comprehensive clinical visits close applicable Star gaps, helping health plans manage member care.

*2025 HouseCalls book of business data

How we’re addressing and solving the challenge

In-home and virtual comprehensive clinical visits ensure ease and convenience

Optum HouseCalls in-home and virtual comprehensive clinical visits enable us to meet your members in their home, assess their needs to improve their health and help you achieve your goals.  

View fact sheet

Our APCs visit members in their homes nationwide

The HouseCalls traveling network of advanced care providers log thousands of miles every year visiting members in their homes. This enables the HouseCalls program to reach members nationwide, including those living in sparsely populated counties.

See infographic

We close gaps in care and reduce ED visits and hospital stays

A peer-reviewed study published in Medical Care observed reductions in both emergency department (ED) visits and inpatient hospital stays for those receiving HouseCalls visits for certain conditions. 

Download the study

Personalized care addresses social determinants of health

HouseCalls plays a crucial role in addressing social determinants of health (SDOH) by providing personalized care directly in the member’s living environment. 

Download infographic

A home visit from a HouseCalls nurse helps save a life

For Jack, a Medicare Advantage plan member, a preventive care visit from Heather, a HouseCalls nurse practitioner, may have helped save his life.

Industry insights

How Optum Care Transitions Improves Post-Acute Care

Case study

How Optum Care Transitions helps improve post-acute performance for health plans

See how a leading health plan reduced costs, improved outcomes and strengthened provider relationships with a modern post-acute care model.

Innovating Care for Vulnerable Populations [White Paper]

White paper

Innovating care for vulnerable populations

See how in-home technology helps payers give better care, solve social problems and improve health for people who need it most.

Closing the Gaps in Pain Management [White Paper]

White paper

Closing gaps in pain management

More than half of nursing home residents suffer from chronic pain. Read the white paper to learn how we can make a difference in their lives.

Complementary solutions

Service

Post-Acute Care Solutions

Best for:
  • Payers

We help members transition from acute care to the next appropriate site of care, enhancing clinical outcomes and members’ experience.

Solution suite

Senior Living Community Program

Best for:
  • Providers

We offer clinical collaboration designed to stabilize and support assisted living, memory care and independent living communities.

Solution suite

Skilled Nursing Facility Program

Best for:
  • Providers

We offer clinical collaboration designed to stabilize your business, support your staff and care for your residents.