*2025 HouseCalls book of business data
How we’re addressing and solving the challenge
In-home and virtual comprehensive clinical visits ensure ease and convenience
Optum HouseCalls in-home and virtual comprehensive clinical visits enable us to meet your members in their home, assess their needs to improve their health and help you achieve your goals.
Our APCs visit members in their homes nationwide
The HouseCalls traveling network of advanced care providers log thousands of miles every year visiting members in their homes. This enables the HouseCalls program to reach members nationwide, including those living in sparsely populated counties.
We close gaps in care and reduce ED visits and hospital stays
A peer-reviewed study published in Medical Care observed reductions in both emergency department (ED) visits and inpatient hospital stays for those receiving HouseCalls visits for certain conditions.
Personalized care addresses social determinants of health
HouseCalls plays a crucial role in addressing social determinants of health (SDOH) by providing personalized care directly in the member’s living environment.
Frequently asked questions
Optum HouseCalls provides comprehensive in-home and virtual health and wellness visits that help health plans better understand members’ clinical, behavioral and social needs.
During these visits, HouseCalls clinicians conduct a comprehensive clinical visit that includes a review of the member’s health history and current conditions, a medication review, a physical examination, standardized assessments, and certain tests and screenings as needed.
Clinicians also provide recommendations and referrals to support continuity of care and help facilitate appropriate follow-up when needs are identified.
Optum HouseCalls clinicians conduct comprehensive clinical visits that may address applicable quality and Star gaps while providing valuable one-on-one time with members. The program reports closing more than 3.4 million Star gaps (79% avg. closure rate) across its book of business.
Based on visit findings, Optum HouseCalls clinicians generate referrals to HouseCalls teams, the member’s primary care provider and other providers or the health plan as appropriate. This helps support continuity of care while complementing the member’s existing provider relationships.
By meeting members in their living environments, Optum HouseCalls clinicians can assess social determinants of health and other factors that may affect well-being. This personalized approach helps health plans gain a more complete understanding of members’ needs and potential barriers to care.
Yes. Optum HouseCalls offers in-home and virtual visits through a nationwide network of more than 4,000 clinicians, with availability in all 50 states, including rural counties. This flexible model helps health plans connect with members who may experience geographic or access-related barriers.
Industry insights
Video
Learn how Optum HouseCalls delivers in-home and virtual health assessments that help health plans identify gaps in care and support better coordination.
Video
See how nurse practitioners help identify health changes early, treat residents and strengthen collaboration in senior living communities.
Case study
Ongoing staffing shortages are straining senior care facilities. Strategic partnerships and clinician-led support can help bridge the gaps.
Complementary solutions
Service
Post-Acute Care Solutions
We help members transition from acute care to the next appropriate site of care, enhancing clinical outcomes and members’ experience.
Solution suite
Senior Living Community Program
We offer clinical collaboration designed to stabilize and support assisted living, memory care and independent living communities.
Solution suite
Skilled Nursing Facility Program
We offer clinical collaboration designed to stabilize your business, support your staff and care for your residents.