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Optum HouseCalls: In-home and virtual visit program

HouseCalls is dedicated to enhancing the health and well-being of older adults by providing personalized in-home and virtual medical assessments directly to the member. 

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Delivering proactive, preventive care

Over 2.7 million visits completed annually*

APCs spend up to 60 minutes with the member via telehealth connection or in the member’s home, even in rural locations.

89% repeat visit acceptance rate*

Tailored scripting, along with the member’s preferred communication channel, helps drive member activation.

99% member satisfaction*

Maintaining a high member satisfaction rate creates strong loyalty and a positive member experience.

95% coding accuracy rate*

Rigorous training programs and quality assurance processes ensure maximum data capture and accuracy to help achieve appropriate documentation.

3 million+ Star gaps closed*

Patient assessments close applicable Star gaps, helping health plans manage member care.

3,800+ advanced practice clinicians (APCs)*

HouseCalls employs the majority of APCs who conduct visits and maintains a strong retention rate. 

*2023 HouseCalls book of business data

How we’re addressing and solving the challenge

In-home and virtual assessments ensure ease and convenience

Optum HouseCalls in-home and virtual assessments enable us to meet your members in their home, assess their needs to improve their health and help you achieve your goals.  

View fact sheet

Our APCs visit members in their homes nationwide

The HouseCalls traveling network is made up of 390+ APCs who log thousands of miles every year visiting members in their homes. This enables the HouseCalls program to reach members nationwide, including those living in sparsely populated counties. 

See infographic

We close gaps in care and reduce ED visits and hospital stays

A peer-reviewed study published in Medical Care observed reductions in both emergency department (ED) visits and inpatient hospital stays for those receiving HouseCalls visits for certain conditions. 

Download the study

Personalized care addresses social determinants of health

HouseCalls plays a crucial role in addressing social determinants of health (SDOH) by providing personalized care directly in the member’s living environment. 

Download infographic

A home visit from a HouseCalls nurse helps save a life

For Jack, a Medicare Advantage plan member, a preventive care visit from Heather, a HouseCalls nurse practitioner, may have helped save his life.

Related healthcare insights

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Closing gaps in pain management

More than half of nursing home residents suffer from chronic pain. Read the white paper to learn how we can make a difference in their lives.

Case study

Optimize member engagement through collaboration

A health plan increased in-home assessment rates for their Medicare Advantage members by working with Optum to increase member engagement.

Guide

Improve members' health with Optum HouseCalls

Medicare Advantage members receiving in-home assessments saw fewer emergency department visits and inpatient hospital stays across 4 conditions.