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Operations and technology

Risk adjustment, quality and engagement

We go beyond risk adjustment to help drive better health outcomes for your members.

Unlock the power of integrated solutions

As regulations continue to evolve, it can be challenging for healthcare organizations to keep up. Optum is uniquely positioned at the intersection of payers and providers — and is hands-on with you to help overcome challenges, identify opportunities, support your organization’s goals and improve patient outcomes.

We combine cutting-edge technology, advanced analytics and deep industry expertise to provide a holistic view of patient health. We can help your organization:

  • Improve risk score accuracy: Enhance risk adjustment programs with precise member condition documentation and accurate reimbursement.
  • Drive quality improvement: Leverage data-driven insights to close care gaps, improve HEDIS® performance and achieve higher Star Ratings.
  • Foster member engagement: Develop targeted outreach programs that motivate members to take action, improving health behaviors and outcomes.
  • Elevate value-based care outcomes: Meet providers where they are and support their journey to value-based care success by equipping them with insights at the point of care and beyond.

Key benefits

Configurable suite of solutions

Our size, scale and expertise allow us to configure our solutions to meet the individual needs and goals of our clients. Use us where you need us.

Deep knowledge and insights

Our demonstrated success and more than 20 years of experience in the risk adjustment industry allow us to evolve with market demands.

Consultative and tailored approach

Every organization’s data, resources and needs are unique. That’s why we take a customized and consultative approach to risk and quality programs.

Outcomes-driven product design

We prioritize innovations that help improve clinical outcomes and reduce provider abrasion to deliver solutions that are intuitive and impactful.

Trusted customer service model

We take the journey together with you, making decisions based on program performance. Our client service team provides transparency and support.

Market leading technology and AI

We utilize powerful, patented AI models developed from our experience with large clinical and demographic data sets.

Explore our full suite of solutions

Solution suite

Medicaid Risk Adjustment and Quality

Best for:
  • Payers

Optum has the expertise, breadth and scale to help optimize and support your Medicaid risk and quality programs.

Solution suite

Member Engagement Solutions

Best for:
  • Payers

Precisely target the right members, understand how to support them and efficiently deliver programs based on the member’s need.

Solution suite

Prospective Solutions

Best for:
  • Payers
  • Health systems and hospitals

Get tailored pre-visit insights and point-of-care support for better member outcomes.

Solution suite

Quality Solutions

Best for:
  • Payers

Improve quality with a comprehensive, innovative approach to manage HEDIS® performance.

Solution suite

Retrospective Solutions

Best for:
  • Payers

Our diverse and deep experience paired with the largest MA database in the industry powers analytics to improve accuracy and completeness.

Service

Risk Analytics

Best for:
  • Payers
  • Health systems and hospitals

Learn about our comprehensive risk adjustment analytics platform that helps organizations evaluate data to help provide actionable insights.

Service

Risk Adjustment Program Assessment

Best for:
  • Payers
  • Health systems and hospitals

Leverage our advanced risk adjustment analytics technology and deep subject matter expertise to get a 360-degree view of your program.

Solution suite

Risk Adjustment Service Organization

Best for:
  • Payers

Optimize the outcomes of your risk adjustment programs by integrating our deep expertise with streamlined delivery and productivity.

Related healthcare insights

Strengthening Risk Adjustment with Payer and Provider Collaboration

Article

Strengthening risk adjustment with payer and provider collaboration

Learn how Optum utilizes scale, innovation and strong partnerships to optimize risk adjustment services for both providers and payers.

Extracting Value-Based Care Insights from Claims Data

Article

Extracting value-based care insights from claims data

We provide actionable insights for health plans and providers to adopt a data-driven approach and achieve value-based care goals.

Integrating Risk and Quality Programs for Health Plans

White paper

Integrated risk and quality programs: A strategic approach

Unlock new efficiencies with a digital-first, AI-powered approach to empower value-based care and enhance health plan performance.

The State of Risk Adjustment, Quality Programs and Value-Based Care

Report

The state of risk adjustment, quality programs and value-based care

Learn what insights we discovered by partnering with Frost & Sullivan on a benchmarking survey of payers and providers.

Optum can help drive better risk and quality outcomes

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).