Helping to find family satisfaction and peace of mind

Financial benefits
Our care model helps prevent unnecessary ER visits and hospitalizations.
- Census stability
- Reduces hospital readmissions
- Supports HEDIS and Star metric improvement
- Ensures appropriate CMS payment
- Provides education and in-service for staff

Clinical benefits
Our clinical team collaborates with the PCP, staff and other providers.
- Principal point of contact
- No 3-day qualifying hospitalization
- Reduces hospital and ER visits
- Support available 24/7
- Advance care planning focus

Support benefits
Our team provides personal, one-on-one support to each member, resulting in family satisfaction and peace of mind.
- Serves as the primary contact for family and care team
- Develops relationships through face-to-face visits
- Provides ongoing family education and engagement
- Creates a personalized care plan and performs assessment
- Attends to unique needs and concerns
The biggest benefit for having Optum in a nursing facility is that they bridge the gap between the nursing staff and your medical director and the staff.
Director
Gretchen Black
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- 2019 Plan Year, reporting as of December 2019