A customizable approach for social determinants of health (SDOH)
SDOH have a big impact on health — especially for the most vulnerable populations — contributing as much as 80% to health outcomes.
Social Care Assistance reimagines how whole-person-focused services, such as home environment, housing, education and access to food and transportation can work together to improve health, well-being and quality of life.
Our SDOH services help you provide members with enrollment support and access to thousands of public and private programs.
Key features
Social care screening
Our program integrates social care screening and targeted interventions to members with social risk factors, providing Health Equity Index (HEI) data to health plan clients.
Access to community resources
Robust workflows help assess member needs and provide referrals to Community Based Organizations (CBOs), addressing member needs at a local level and facilitating member engagement.
Closed-loop follow-up
Automated outreach to confirm member enrollment and access to identified programs. Transfer members to live agents if any issues are identified.
Key benefits
Improve health outcomes while increasing member retention and satisfaction.
Streamline engagement and communication
Improve member satisfaction and increase member retention.
Employ an efficient SDOH workflow
Provide multichannel assessments and communications with member opt-out ability of channel or program.
Work with industry experts
Our approach is based on industry best practices with a track record of more than 17 years achieving desired outcomes.
Multi-language support services
For members that speak languages other than English, we have on-demand support and translation services to help meet the needs of the member.
Get valuable insights and reporting metrics
Our reporting tools can help you get the insights you need, including monthly reporting at the member and population level.
Partner with trusted leaders
We have a government relations team operating as an extension of your organization.
Let’s start a conversation
We’re here to help you find out how our SDOH services could benefit your organization. Complete the quick form to the right, and someone will reach out to you soon.
Our experts will:
- Discuss your individual use case and business needs
- Explain our features, benefits and services
- Show how this solution can help achieve your goals
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Product information and resources
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Sell sheet
Social Care Assistance overview
Complementary solutions
Member Engagement Solutions
Eligibility and enrollment assistance
Use advanced AI to identify eligible members for Medicare, Medicaid, and LIS, and guide them through the application process.
Member activation
Multi-channel outreach that delivers health education and care assistance to help improve outcomes and close gaps in care.