Leading member engagement with streamlined compliance
Our healthcare communication software helps you encourage improved health, with member engagement services that deliver targeted communications and live advocate support to schedule appointments and in-home clinical visits. Promote care compliance more effectively with health engagement management using targeted education and hands-on member support.
Plus, you’re in a better position to advance industry ratings by making a positive impact on Health Effectiveness and Information Set (HEDIS®) scores and CMS Star ratings.

Engagement tools to promote preventative care and compliance

Tailored campaigns
We create custom campaigns to help health plans meet specific goals, including reminders, education and assistance activating the member in their healthcare journey.

HEDIS® and Star gap closure
Achieving quality metrics and closing the care gap involves helping members engage and take action to address their health. Optum has the capability to implement scalable and cost-effective solutions with advanced healthcare communication software.

Augment clinical staff
Utilizing Optum to help conduct outreach allows clinical staff to focus on those members with greater clinical need or complexity, rather than routine communications.

Centralized data
Inform your member engagement strategies to deliver the right message to the right members at the right time with sophisticated analytics and data, including your existing claims data.
Key benefits
Employ knowledge-driven member engagement strategies.
Drive member satisfaction
Improve loyalty by providing valuable communications and outreach that guide members toward a healthier lifestyle.
Target member populations
Use data and analytics to better understand member needs and deliver relevant, timely outreach.
Reduce member abrasion
Streamline communication touchpoints with a holistic view of organizational communications.
Let’s start a conversation
We’re here to help you find out how our healthcare communication software could benefit your organization. Complete the quick form to the right, and someone will reach out to you soon.
Our experts will:
- Discuss your individual use case and business needs
- Explain our features, benefits, and services
- Show how this solution can help achieve your goals

Product information and resources
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PDF
Sell sheet
Member Activation overview
Complementary solutions
Member Engagement Solutions
Social Care Assistance
Eligibility and enrollment assistance
Use advanced AI to identify eligible members for Medicare, Medicaid, and LIS, and guide them through the application process.
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).