Leading member engagement with streamlined compliance
Our tools help you encourage improved health with member engagement services that deliver targeted communications, live advocate support to schedule appointment and in-home clinical visits. Now, you can more effectively promote care compliance with health engagement management using targeted education and hands-on member support.
Plus, you’re in a better position to advance industry ratings by making a positive impact on Health Effectiveness and Information Set (HEDIS®) scores and CMS Star ratings.
Engagement tools to promote preventative care and compliance
Centralized data
Inform your member engagement strategies to deliver the right message to the right members at the right time with sophisticated analytics and data, including your existing claims data.
Streamlined communications
View all member touchpoints across your enterprise with a consumer engagement platform that offers a vendor agnostic, integrated reporting dashboard that allows you to manage campaigns and other communications.
Customized communications
Provider consumer engagement tools to allow your members to select what works best for them from multichannel and multi-language communication options including IVR, email, SMS, web portal, live advocates and more.
Smart scheduling
Identify members and send targeted member education materials with dynamic integrated analytics. Coordinate and schedule provider appointments with our live member advocates that directly contact members. Help ensure members keep their appointment with direct mail and digital reminders that can help close care and risk gaps.
Key benefits
Employ knowledge-driven member engagement strategies.
Target member populations
Use data and analytics to better understand member needs and deliver relevant, timely outreach.
Drive member satisfaction
Improve loyalty by providing valuable communications and outreach that guide members toward a healthier lifestyle.
Reduce member abrasion
Streamline communication touchpoints with a holistic view of organizational communications.
Let’s start a conversation
We’re here to help you find out how our solution could benefit your organization. Complete the quick form to the right, and someone will reach out to you soon.
Our experts will:
- Discuss your individual use case and business needs
- Explain our features, benefits, and services
- Show how this solution can help achieve your goals
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HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).