Skip to main content

Software

Smart Connect and Smart Appointment Scheduling

Our services are designed to engage members throughout their health care journey on behalf of payers.

Leading member engagement with streamlined compliance

Our tools help you encourage improved health with member engagement services that deliver targeted communications, live advocate support to schedule appointment and in-home clinical visits. Now, you can more effectively promote care compliance with health engagement management using targeted education and hands-on member support.

Plus, you’re in a better position to advance industry ratings by making a positive impact on Health Effectiveness and Information Set (HEDIS®) scores and CMS Star ratings.

Engagement tools to promote preventative care and compliance

Centralized data

Inform your member engagement strategies to deliver the right message to the right members at the right time with sophisticated analytics and data, including your existing claims data. 

Streamlined communications

View all member touchpoints across your enterprise with a consumer engagement platform that offers a vendor agnostic, integrated reporting dashboard that allows you to manage campaigns and other communications.

Customized communications

Provider consumer engagement tools to allow your members to select what works best for them from multichannel and multi-language communication options including IVR, email, SMS, web portal, live advocates and more. 

Smart scheduling

Identify members and send targeted member education materials with dynamic integrated analytics. Coordinate and schedule provider appointments with our live member advocates that directly contact members. Help ensure members keep their appointment with direct mail and digital reminders that can help close care and risk gaps.

Key benefits

Employ knowledge-driven member engagement strategies.

Target member populations

Use data and analytics to better understand member needs and deliver relevant, timely outreach. 

Drive member satisfaction

Improve loyalty by providing valuable communications and outreach that guide members toward a healthier lifestyle. 

Reduce member abrasion

Streamline communication touchpoints with a holistic view of organizational communications. 

Let’s start a conversation

We’re here to help you find out how our solution could benefit your organization. Complete the quick form to the right, and someone will reach out to you soon.

Our experts will:

  • Discuss your individual use case and business needs
  • Explain our features, benefits, and services
  • Show how this solution can help achieve your goals

Create personalized communications for better member outcomes

Complementary solutions

Community Connector

Assess SDOH (social determinant of health) needs and provide referrals to community-based organizations equipped to address those needs.

Member Engagement Solutions

We help health plans precisely target the right members and efficiently deliver programs based on member needs.

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).