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Optum Clinical Data Center

Simplify medical chart retrieval and storage with this self-service platform built for payers to lower total operational costs, centralize clinical data, streamline access and eliminate redundant chart spend across your enterprise.

Staying ahead of growing clinical data needs

As clinical data needs increase, payers are challenged to control costs, reduce administrative burden and avoid duplicate retrieval efforts. Many chart retrieval solutions charge for both attempts and individual charts retrieved, yet those records are often not stored for future use — forcing organizations to pay again for data they’ve already obtained.

Clinical Data Center stands apart with a centralized, digital-first platform that streamlines retrieval and storage while enabling enterprise-wide chart reuse to lower costs.

What can payers do with Clinical Data Center

  • Submit retrieval requests directly through a self-service digital platform
  • Connect with multiple data sources through a single marketplace, eliminating the need to manage multiple vendor contracts and interfaces
  • Use a standardized order submission process that delivers consistent data packages across electronic health record (EHR) systems
  • Reuse stored medical charts across the enterprise to reduce duplicate requests and lower costs, backed by HITRUST-certified security
  • Monitor performance, outcomes and audit readiness with comprehensive reporting

A digital-first medical record retrieval & storage strategy

Consolidated retrieval and storage platform

Centralize chart retrieval and storage in a self-service platform. This gives teams direct access to submit retrievals directly, reduce reliance on vendors and reuse previously retrieved charts.

Lower cost

Don’t pay for attempts, pay for results. Our pricing structure allows for unlimited requests for a member’s medical records throughout the year without driving up the cost. OCDC further reduces costs by enabling reuse of previously retrieved charts, reducing duplicate retrievals and unnecessary spend. Our established billing reconciliation process helps prevent vendor overcharges for medical records and duplicate orders.

Scale and connectivity

Our platform taps into a broad network of clinical data sources nationwide, including top EHRs and the Epic Payer Platform. To date, we successfully retrieved hundreds of millions of charts in support of Payment and Operations use cases.

Rapid implementation

We use existing vendor connections, so integration can be achieved in as little as 30 days, with minimal technical lift. This allows organizations to realize the benefits of our solution more quickly.

Experience you can rely on

Built, tested and deployed with a leading payer organization, our solution has been leveraged as an internal Optum capability since 2021.

Key benefits

Self-service access

Give teams direct access to submit retrievals and reuse stored charts from the same platform, reducing operational friction with vendor-managed workflows.

Reduced administrative costs

By standardizing, normalizing and automating chart retrieval, health plans can lower their operational expenses.

Enterprise-wide chart reuse

With unified storage, significantly lower duplicate spend by reusing clinical data across the enterprise.

Faster access to clinical data

Accelerate retrieval timelines from weeks to days or hours with API-driven processing.

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Product information and resources

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    Placemat

    Overview of Clinical Data Center

    Learn how you can address multiple challenges with a self-service cost-saving solution.

    Download placemat