Optum Infusion Pharmacy is committed to providing high-quality infusion therapies for patients with complex conditions. Our network of more than 800 nurses offer care in the comfort of patients' homes or local infusion suites. With dedication, expertise and compassion at the forefront of everything they do, Optum Infusion nurses make a profound impact on the lives of those they serve.
With 27 years of experience, including 5 on the Alabama Optum Infusion Pharmacy team, Hilary cares for patients who are living with chronic and acute conditions.
One day, while treating a patient who receives biweekly in-home infusion with immunoglobulin to help combat a weakened immune system, she sensed something wasn’t right. He wasn’t acting like himself, so she paused to ask, “How are you feeling today?” The patient complained of dizziness and said he was “not feeling like himself.” She knew this was atypical for him, so she dug in to find the cause.
Hilary further assessed the patient and discovered his pulse was dangerously low at 36 beats per minute. Acting quickly, she consulted the patient’s wife and his cardiologist. The cardiologist agreed that they should immediately head to the nearest hospital.
Hilary stayed with the patient and his wife, helping them gather everything they needed before leaving. After being evaluated in the local emergency room, the patient was admitted and remained in the hospital until he could have a pacemaker installed.
Hilary’s attentiveness and deep connection with her patient enabled her to pick up clues that likely saved the patient’s life. He’s now back to receiving his regular infusions from the comfort of his home.
Hilary is just one of the dedicated Optum Infusion Pharmacy nurses who work every day to deliver comprehensive support that helps drive superior outcomes and lower costs. By bringing infusion services to a patient’s home, our nurses make high-quality medical care accessible and convenient.
“Through continuity of care, we have an opportunity to get to know our patients on an intimate level each day,” said Hilary. “There is always something new to learn when we show up for our patients, and in this situation, I’m thankful I was there to help advocate for his care.”
Before therapy begins, patients are given educational resources and have 24/7 access to their pharmacy teams who are ready to provide guidance and ongoing support. Our proprietary Optum Savings IQ technology connects patients with available financial assistance options, helping to make care more affordable and accessible.
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