1. Support systems to stay on track
With robust tools and programs, including innovative programs like Schedule My Fill, Optum Specialty Pharmacy helps patients stay on track and get ongoing support. Schedule My Fill lets patients arrange their refills for the calendar year, avoiding delays, minimizing hassles and boosting adherence.
2. Patient education to understand their conditions and treatments
Educating patients about their conditions and the importance of their medications is fundamental. Optum Connections provides virtual visits, video series and a texting program to help patients learn about their condition and treatment — and improve adherence and outcomes.
3. Tailored interventions to enhance satisfaction
Pharmacies that understand their patients' medication adherence patterns can provide more personalized care. This includes routine reminders, tailored advice specific to each patient’s condition and ongoing support to help them overcome adherence barriers. By using a personalized approach, specialty pharmacies can enhance patient satisfaction and encourage consistent medication use.
4. Resolving financial barriers to help patients pay for their medications
Cost is a major factor in medication nonadherence. The higher their out-of-pocket cost, the more likely patients are to abandon their prescriptions. Research shows that 69% of patients stop their medication if their out-of-pocket cost is $250.3 Through our Optum Savings IQ tool, frontline teams can connect patients with available financial resources to help pay for their medications.
5. Improved access to pharmacy information
Apps and patient portals offer people instant access to comprehensive pharmacy information. This allows patients to easily request refills, track orders and check the adjudication of medications, including insurance and financial assistance, when ordering through the portal. Optum Specialty Pharmacy patients also have the option to schedule a secure video consultation with a pharmacist to help them manage their condition.
