Improve Medication Adherence with Optum Home Delivery Pharmacy

Pharmacists at Optum Home Delivery are available for phone consultations 24 hours a day, 7 days a week to support patients with their clinical needs. 

Patients can call us at 1-844-368-3685, TTY 711.

Providers have the ability to identify lower cost alternatives using their real-time benefits check tool. Or the patient can call us for guidance on lower cost options, including generics. If the prescription is a branded medication, we can provide drug manufacturer financial assistance.

We offer an Easy Pay Program as a flexible payment option too. Patients can pay for medication in 3 equal monthly installments.

To enroll, patients can call Optum Home Delivery or visit optumrx.com and choose how to pay when placing a home delivery order. Or, they can call the number on their plan ID card.

Here’s how we ensure timely delivery:

• Communicate with the patient throughout the process, including sending a shipping confirmation and tracking number to a patient’s preferred communication method (text, email or call).
• When a patient is out of refills, Optum Home Delivery will reach out to their prescriber for a prescription renewal to avoid any disruption to therapy.

Patients will be notified via their preferred communication preference when they’re due for a refill. They can refill prescriptions through the patient portal at optumrx.com, mobile app or call 1-844-368-3685, TTY 711.

Optum Home Delivery provides patients with an opportunity to enroll some, or all, of their maintenance medications into the Auto-Refill Program. This program will enable automatic shipping of a patient’s medication(s) when next due for refill, thus eliminating the need for the patient to take specific action to initiate the fill themselves. 

This feature helps to minimize risk of adherence gaps and provides enhanced convenience for the patient. Patients are offered the chance to make any changes they would like for that refill, such as:

• Changing the ship date
• Changing the preferred delivery location
• Updating their preferred payment method

No. Only the patient or their designated representative can enroll or set up automatic refills on an eligible prescription.

No. Optum Home Delivery can ship to a patient’s address of choice within the U.S. including P.O. boxes or to one of over 40,000 FedEx or UPS pick-up locations nationwide.

Our customer service team can help patients set up their desired shipping location.

Optum Home Delivery ships everything based on conditional packaging, meaning the package’s shipment route is routinely monitored for significant temperature changes and the pack-out material is modified to preserve the medication’s integrity.

Our packing is tested twice yearly to ensure system validity.

Temperature-sensitive medications are shipped via FedEx overnight in packaging that is designed to keep the medications’ required storage temperature intact for up to 80 hours.

Yes. Optum Home Delivery has both a patient portal and mobile application:

• The patient portal can be accessed at optumrx.com.
• The Optum Rx app can be downloaded for free from the Apple Store or Google Play with a mobile device.

Patients can fully manage their prescriptions online if they choose including, but not limited to:

• Transferring a prescription to Optum Home Delivery
• Refilling and/or tracking a prescription
• Updating payment information, enrolling in auto refill or an easy payment plan