What’s included in RCM for Telehealth and Virtual Care
Improve patient satisfaction and access to care
- Optum live agents
- Patient scheduling
- Registration support
- Continuous performance tracking
Help improve compliance and turnaround time
- Charge reconciliation
- Coding
- Documentation audit
Help increase speed and accuracy of payments
- Insurance verification, authorization management and enrollment
- Eligibility and coverage discovery
- Claim creation and submission via clearinghouse
- Delinquent claim management and resubmission
- Under- and overpayment and payer contract monitoring
- Credit balance management
- Patient-friendly statements
- Balance transfer
Expertise to support accurate and timely reimbursement
- Denial and appeals management
- Denial root-cause analysis
- Remittance monitoring
Improve accuracy, efficiency and the patient experience
- Lockbox
- Payment management for insurers and patients
- Digital patient engagement
- Financial call center
Improve the speed, cost and quality of the revenue cycle
- Monthly deliverables with executive summary
- Standard and ad hoc reporting
- Self-service analytics
Support for helping telehealth organizations thrive
- Practice management
- Accounting
- Financial management
Key benefits
Help reduce costs and improve margins.
Expertise in telehealth RCM
With decades of experience, we can help you manage your workforce, streamline operations and improve revenue performance.
Tech-enabled billing services drive results
AI helps increase revenue, reduce denials specific to telehealth, create efficiency, and support billing multiple contract rates.
Access to the best of Optum to support growth
We have the resources and expertise to match your growth needs quickly and at scale.
Insights help improve financial performance
Our A/R metrics surpass industry norms and help increase revenue. Get easy access to insights with tailored, scheduled and on-demand self-service reporting.
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