Issue clean orders
This solution works within existing infrastructure and produces accurate orders, quick results and improved satisfaction.
Increase efficiency
Easily integrated workflows
Streamline workflows by connecting laboratories and ancillary services to provider offices. We deliver results and reports to provider offices, reducing manual work. Increase office efficiency by electronically placing orders within an existing system and workflow.
Additional features:
- Process and bill orders upon receipt using streamlined clinical data exchange processes.
- Maintain the privacy of existing patient-centric records.
Better outcomes
A complete view of results
Securely deliver lab results, radiology reports and transcriptions directly to patient health records. Integrate results from all labs and services into the EHR for simplified outcome management.
Additional features:
- Track orders by status.
- Integrated rules help ensure order accuracy, resulting in clean orders the first time.
Streamline workflow
Increase operational efficiency
Clinical Exchange lets you place lab orders and receive results electronically within your current system. Boost office efficiency while maximizing value from your current patient-centric records system.
Key benefits
Simplified ordering
- Intuitive ordering system for multiple diagnostic providers
- Uses integrated rules to help ensure orders are correct the first time
- Online directory lists the services available from all participating service advisors
- More accurate orders reduce inter-office calls to fix missing clinical or financial details
- On-demand access enables staff to monitor orders, ensuring full visibility for providers and systems
Integrated test results
- Automatic routing of laboratory tests to the electronic health record
- Results can also be securely sent online or printed for patients and providers
- Physicians can share lab results with patients, fostering stronger relationships and improving care quality
- Ability to generate system-wide service requests and share results
- Helps connect fragmented ambulatory care environments to a variety of provider networks
- Can help grow market share and increases operational efficiency
Available on the Optum AI Marketplace
Electronic orders and real-time results delivery
Link labs and services to providers through EHR integration for orders and results sharing. Rules validate order accuracy and EHR routing cuts manual work, enabling better data-driven care.
EHR lab exchange FAQ
Providers, hospitals and health systems gain:
- Streamlined ordering
- Fewer manual tasks
- Timely results delivery within existing workflows
This helps to improve efficiency and care coordination.
Our self‑service onboarding tool for Clinical Exchange Orders and Results guides setup end‑to‑end, with clear status visibility across tasks. Teams can track progress and move faster through integration, testing and go‑live.
Clinical Exchange Orders and Results connects labs, radiology and provider EHRs through secure clinical data exchange using industry standards (LOINC, HL7). This helps to reduce manual steps and errors while supporting smooth data flow across systems.
- Create a One Healthcare ID.
- Verify your identity through id.me.
- Have your NPI and lab account numbers ready.
- You’ll receive instructions to confirm access and log in.
Clinical Exchange uses One Healthcare ID and supports multifactor sign‑in to protect access and data. Clinical Exchange also enables SSO via SAML and soon will support OAUTH.
Registration paths cover large national labs like Quest and Labcorp. Partner integrations support connectivity with hundreds of lab companies.
Optum Clinical Exchange delivers over 50 million results and clinical reports annually. It also processes more than 13 million orders to help streamline workflows and reduce manual work.
Visit the Optum Customer Care Hub to find product resources and get support for Clinical Exchange Orders and Results.
Industry insights
Article
Streamline the implementation process of healthcare lab operations and enhance enrollment control with our self-service tool.
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Solution suite
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Support interoperability connecting hospitals, labs and radiology and device organizations with providers and their EHR systems.