Skip to main content

Case study

Utilizing Patient Access Contact Center Services

See how a regional health system streamlined scheduling for about 700 providers and strengthened customer service for more than 65,000 patient calls monthly.

Overcoming the challenges of a transient patient population

This provider needed a patient-access partner that could work collaboratively with internal-patient access staff to bolster patient scheduling and communications. They specifically needed support handling over 65,000 calls monthly while delivering consistently high-quality service to patients and families on behalf of their physician practices. 

The solution: Optum Patient Access Contact Center Services. Read the case study to learn how we helped this provider overcome these challenges. 

Gain access to this resource

Please complete the form below to get the insights you're looking for.

Related healthcare insights

View all
Improving Care Outcomes With Compassion and Collaboration

Article

Care coordinator stories

The story of Kayla Perno, an Optum Care Coordinator, demonstrates how dedication to compassionate care leads to better outcomes.

Front-end RCM strategy

On-demand webinar

RCM essentials for 2025 and beyond

Learn how digital and self-service strategies can help improve patient experience and financial outcomes.

The Value of Working with an ISNP [E-Book]

E-book

The value of working with an ISNP

Learn how institutional special needs plans have proven results in driving better health, financial and quality outcomes for nursing home care.