Overcoming the challenges of a transient patient population
This provider needed a patient-access partner that could work collaboratively with internal-patient access staff to bolster patient scheduling and communications. They specifically needed support handling over 65,000 calls monthly while delivering consistently high-quality service to patients and families on behalf of their physician practices.
The solution: Optum Patient Access Contact Center Services. Read the case study to learn how we helped this provider overcome these challenges.
Related healthcare insights
White paper
A white paper examining opportunities to improve outcomes for Veterans through more personalized, coordinated and ongoing support across the care continuum.
Article
Leading payers are implementing strategies that expand access, simplify navigation and connect members to the right behavioral health support at the right time.
Video
See how nurse practitioners help identify health changes early, treat residents and strengthen collaboration in senior living communities.