Utilizing Patient Access Contact Center Services

Overcoming the challenges of a transient patient population

This provider needed a patient-access partner that could work collaboratively with internal-patient access staff to bolster patient scheduling and communications. They specifically needed support handling over 65,000 calls monthly while delivering consistently high-quality service to patients and families on behalf of their physician practices. 

The solution: Optum Patient Access Contact Center Services. Read the case study to learn how we helped this provider overcome these challenges.