Skip to main content

Case study

Utilizing Patient Access Contact Center Services

See how a regional health system streamlined scheduling for about 700 providers and strengthened customer service for more than 65,000 patient calls monthly.

Overcoming the challenges of a transient patient population

This provider needed a patient-access partner that could work collaboratively with internal-patient access staff to bolster patient scheduling and communications. They specifically needed support handling over 65,000 calls monthly while delivering consistently high-quality service to patients and families on behalf of their physician practices. 

The solution: Optum Patient Access Contact Center Services. Read the case study to learn how we helped this provider overcome these challenges. 

Gain access to this resource

Please complete the form below to get the insights you're looking for.

Related healthcare insights

View all
Innovating Care for Vulnerable Populations [Webinar]

On-demand webinar

Innovating care for vulnerable populations 

Join speakers Saad Ahmad and Jared Landis to see how in-home technology helps payers give better care, solve social problems and improve health for people who need it most.

Innovating Care for Vulnerable Populations [White Paper]

White paper

Innovating care for vulnerable populations

See how in-home technology helps payers give better care, solve social problems and improve health for people who need it most.

Payers at the Crossroads of Senior Care [On-Demand Webinar]

On-demand webinar

Innovate or fade: Payers at the crossroads of senior care

Join Dr. Jamira Duffy and Heather Jarrett from Optum Health as they discuss the urgent need for innovation in senior care and the considerations payers should focus on.