Skip to main content

Case study

From transformation to triumph

Optum Serve’s journey highlights the pivotal role of leadership commitment, the value of agile coaches and the importance of fostering collaborative workspaces.

Recognizing the need to stay competitive amid dynamic trends and evolving customer demands, Optum Serve made the strategic decision to adopt the Scaled Agile Framework® (SAFe®). SAFe provides a structured approach to scaling agility across the organization.

Related healthcare insights

How Experiences Shape Military & Veteran Health Care [Video]

How experiences shape military and Veteran health care

In this Let’s Talk Healthcare Perceptions video seminar, explore how lived experiences shape the care that military families and Veterans receive and how the healthcare system can evolve to meet those needs.

Join Us In Supporting Those Who Serve [Infographic]

Infographic

Join us in supporting those who serve

Service members, military families and Veterans may find it difficult to access services they’re eligible for. Optum Serve research highlights 7 opportunities.

The Health Equity Alignment Solution (HEALS)

Guide

The Health Equity Alignment Solution (HEALS)

HEALS is a data analytics solution that highlights where and how inequities occur within a community, state or a health plan’s member population.