[CLASSICAL CELLO MUSIC]
[The corridor of an office with transparent and translucent walls on either side of it that look into meeting rooms. Laika Kayani walks towards the camera from the far end of the corridor.]
On-screen text: Precipice of change.
[Close up of her legs as she walks.]
LAIKA KAYANI: I love what I'm doing here at Optum,
[She gives her back to an open floor with office cubicles against a windowed wall and walks to exit.]
because we are at a precipice of
[She walks alongside a front desk, above which the Optum logo hangs on the wall.]
change in the healthcare industry.
[Close-up of her face in profile as she walks.]
Technology is evolving.
We have large language models
[In the foreground, a screen shows stock market information. Laika walks in a room with chairs and tables in the background.]
and AI really changing the
[Split screen with Laika walking on the left and on the right, two people in front of a laptop with an orange screen, against a bigger screen with a blue background, dots arranged in a circle in the middle and on the left-hand side, the outline of the shape of a country.]
way healthcare gets delivered
[Close-up of the face of Laika in profile, as she keeps walking.]
and how decisions get made.
[Split screen with Laika’s face in profile on the left and on the right, her sitting down on a chair on the interview set, against a white backdrop. The left screen splits in two halves. On the top half, a sound clapper in front of her face and on the bottom half a close-up of her face, as she smiles.]
My name is Lika Kayani
[Laika from the waist up.]
and I lead the product team
[The orange “O” from the Optum logo appears at the bottom of the screen in the center, sliding left to reveal a white text box.]
On-screen text: Laika Kayani – Vice President, Payment Integrity Product.
for Payment Integrity services.
[Close-up of Laika’s face.]
The problem with contracts within health plans today is contracts are: one, in different formats.
[Laika from the waist up.]
Two, they're in disparate systems, and being able to extract
[Split screen with Laika on the left sitting on a chair on the set, and a close-up of her face on the right.]
information for the sake of paying a claim correctly is very difficult.
[Laika from the waist up.]
I'm really excited about what Optum’s doing.
[Close-up of Laika’s face.]
Optum is helping payers digitize their contracts using large language models
[Laika from the waist up.]
and extracting meaningful information
[Close-up of Laika’s face.]
into machine readable format.
[Laika sitting on a chair on the set, against the white backdrop.]
We're also using digitized contracts to build
[Laika from the waist up.]
AI-enabled augmentation tools for our reviewers to help them
[Close-up of Laika’s face.]
in their decision making when they're reviewing contract-based error claims.
[Laika from the waist up.]
The digitized information
[Split screen with close-up of Laika’s face on the left and her on the right, sitting on a chair on the set, against the white backdrop.]
helps reviewers drive more accurate decision making and pay claims more accurately.
[Laika sitting on a chair on the set, against the white backdrop.]
We are at a point in our healthcare journey
[Laika from the waist up.]
where change
[Close-up of Laika’s face.]
is happening pretty rapidly,
[Laika from the waist up.]
and to be able to influence where healthcare is going is really powerful, so I'm excited to be on this journey.
[The “O” of the Optum logo closes in from the edge of the screen, coming to rest on the right-hand side. Text appears in the middle of the “O.”]
On-screen text: Always innovating.
[Text appears to the left of the “O.”]
On-screen text: Changing the way healthcare gets delivered.
[All the text disappears, the “O” shrinks and forms the Optum logo.]
On-screen text: Optum.
[JAUNTY PIZZICATO MUSIC]
[MUSIC ENDS]
