The future of payment integrity

[MUSIC PLAYING IN THE BACKGROUND THROUGHOUT THE VIDEO]

[Text on Screen – Driven to innovate]

[VIDEO, Tisha Holden walking through an office lobby, with split screens of computers displaying data]

TISHA HOLDEN: Imagine a world where all claims are paid accurately, the first time, on time. That's a vision we have that not only drives what we do every day, but it's our mission.

[VIDEO, Tisha Holden taking a seat in front of a white screen, with a production clap board indicating the start of shooting a video]

I am Tisha Holden, and I am market president within Optum Insight for the West Region.

[TISHA HOLDEN SPEAKING ON SCREEN]

[Text on Screen – Tisha Holden, Payer Market President, West Region]

Providers often don't have the information they need or the connectivity they need to bill and code claims accurately. And traditional payment integrity interventions can create administrative burden and frustration for both providers and health plans. Optum is making this better by combining best-in-class solutions, like comprehensive payment integrity, with advanced technology, artificial intelligence, and expertise from thousands of clinicians to make the process even better. We are advancing payment integrity into the provider workflow, further streamlining the process, creating a real-time payment integrity intervention at the point of service. The key is transparency, which facilitates more communication, more efficiency, and effectiveness in the process. Members, providers, and health plans all benefit. Working with this incredible team, that wake up every day with the passion and the energy to make the health care system better for everyone, is what drives me every single day. We began this process and this journey over 25 years ago, and it's been so exciting to watch this team innovate, not only build the foundation that we're all working through today, but also build the future.

[Text on Screen – Making the health care system better for everyone, Always innovating]

[LOGO, Optum]