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Whether it’s shopping, commuting or entertainment, sometimes we just want the express lane.
ON-SCREEN TEXT: Optum Specialty Pharmacy
That’s why Optum Specialty Pharmacy offers fast, easy digital prescription orders — perfect for people who want to manage their therapy with just a couple taps.
ON-SCREEN TEXT: 450% increase from 2019 to 2023
Source: Optum internal analysis of order data. 2024.
And plenty of people do. Digital orders have quadrupled since 2019 and we expect that demand to keep booming.
Why?
ON-SCREEN TEXT: Consumer digital adoption
Average share of customer interactions that are digital
Source: McKinsey & Company. 2020.
One, overall consumer digital adoption surged with COVID-19.
ON-SCREEN TEXT: 93% say it’s easy to order
87% say they’re satisfied
Sources: Optum Specialty Pharmacy post-transactional, 2024. Optum Specialty Pharmacy website and Express Checkout transactional survey, 2024.
Two, people like self-service through Optum Specialty Pharmacy.
ON-SCREEN TEXT: Sarah Wolf
And three, our speed and convenience make a difference for people like Sarah Wolf, whose weekly injections help manage her multiple sclerosis.
Between work, workouts and relaxing with her husband, time is precious. Ordering her medication online protects that time.
– It takes 30 seconds on my cell phone to order it. Submit the order, and it shows up the next day.
That reliability ensures she never runs out or misses a dose — and that helps her manage stress, flare-ups and disease progression.
– Optum Specialty Pharmacy is probably the most important partner I have in the management of my disease. The services they offer, the speed at which they offer it, the thoroughness of it, it is like magic. Healing magic.
ON-SCREEN TEXT: Available 24/7
Of course, our pharmacists are always available to talk — 24/7.
ON-SCREEN TEXT: Quick
Safe
optum.com/pharmacies
But when people like Sarah want quick, safe, digital pharmacy service, we’re just a click or tap away.
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