Skip to main content

E-book

Provider telehealth use and experience survey

Balance the benefits and barriers of virtual care.

Improve provider satisfaction with telehealth

According to Trillian Health, 38 million people created 96 million telehealth visits in 2020. Providers have since adopted telehealth at a massive scale. This surge in adoption has revealed both the value and pain points of virtual visits.

We partnered with Qualtrics to understand the past, current and predicted use of telehealth among providers. Our survey also identified the top barriers and benefits physicians see when using telehealth with their patients.

Download the e-book to get:

  • A breakdown of provider telehealth usage throughout the pandemic
  • Insights on how patients access and schedule virtual visits
  • The telehealth features and frustrations providers say impact their virtual care experiences
  • Six technology enhancements providers say would improve telehealth

Related healthcare insights

View all
Pharmacogenomics in Medication Selection

Article

Pharmacogenomics in medication selection

Enable more effective and targeted treatments that address unique needs for patients with pharmacogenomics.

State Health Insurance Exchange Modernization

Case study

A proven path to stable, reliable, scalable modernization

Learn how a more than 10-year collaboration led to a seamless enrollment experience in 2025 for millions of consumers in Medicaid and QHP plans.

Unlock the Power of Pharmacogenomics with Optum® Precision Script

Fact sheet

Unlock the power of pharmacogenomics with Optum® Precision Script

Integrate PGx data into pharmacy claims to support safer prescribing, smarter medication management and better patient outcomes.