Increase staff productivity and retention

An industry-wide shortage of revenue cycle staff is driving up labor costs and making it more difficult for hospitals to achieve sustainable financial performance.

Penn Medicine, the nation’s first hospital system, has a prescription for relief that is increasing efficiency and productivity. These strategies allow it to navigate complex issues, from staff burnout and turnover to flexible work arrangements.

Featured speakers

About Morgan Haines

Senior Director
Optum Advisory Services
Morgan supports hospitals and health systems with revenue cycle performance and has served more than 150 hospitals and health care facilities.

About Tom McCormick

Vice President, Patient Accounts
Penn Medicine
Tom has worked in health care finance for more than 40 years. He currently oversees accounts receivable operations for the entire University of Pennsylvania Health System.