Webinar

Modernize your revenue cycle workforce

New staffing challenges require new approaches.

Increase staff productivity and retention

An industry-wide shortage of revenue cycle staff is driving up labor costs and making it more difficult for hospitals to achieve sustainable financial performance.

Penn Medicine, the nation’s first hospital system, has a prescription for relief that is increasing efficiency and productivity. These strategies allow it to navigate complex issues, from staff burnout and turnover to flexible work arrangements.

Featured speakers

Morgan Haines

About Morgan Haines

Senior Director
Optum Advisory Services
Morgan supports hospitals and health systems with revenue cycle performance and has served more than 150 hospitals and health care facilities.

Tom McCormick

About Tom McCormick

Vice President, Patient Accounts
Penn Medicine
Tom has worked in health care finance for more than 40 years. He currently oversees accounts receivable operations for the entire University of Pennsylvania Health System.

Gain access to this resource

Please complete the form below to get the insights you're looking for.

Related healthcare insights

View all

Article

Why earlier insight is becoming central to risk, quality and value

Explore why earlier insight is becoming a growing focus across today's health care landscape.

White paper

Modernizing pharmacy management for accuracy and efficiency

Discover how pharmacies can modernize management systems to reduce operational friction, improve workflow efficiency and support more connected care delivery.

Article

What health plans need to know about provider usage of AI

Uncover the 4 major ways providers are leveraging AI and how this trend is changing payment integrity for health plans.

© 2026 Optum, Inc. All rights reserved. Stock photos used.