Informational

Data use:

We use cookies and similar tools to make your use of this website easy and to keep it working properly. We may share data about you and how you use the site with third parties, such as analytics and marketing partners. Learn more in our Privacy Policy and Terms of Use. By continuing to use the site, you agree to this.

White paper

Human-centered design

Create easier, more engaging healthcare experiences.

Building federal technology and programs that are intuitive for consumers

In a technology-driven world, it’s important to not lose sight of the human element. The concept of human-centered design is the foundation for building healthcare technology and programs that are simplified and easy for consumers to understand.

This approach puts the user’s needs in the center of the design and concepting, while also keeping in consideration the business objectives. Download the white paper to learn more.

Gain access to this resource

Please complete the form below to get the insights you're looking for.

Related healthcare insights

View all

Article

Second Opinion plus COEs can help address avoidable MSK surgeries 

Musculoskeletal surgeries are driving up costs. Payers can bend the curve with digital care, expert second opinions and high-performing surgical centers.

Article

How Second Opinions help deliver first-rate outcomes

Virtual second opinions give members a checkpoint before major treatment decisions. Labor and trust funds get better outcomes and smarter spend.

White paper

Drive improved outcomes and lower costs for blood cancers with CAR T therapy

This white paper analyzes CAR T utilization, outcomes and economic impact across commercial and Medicare populations in the Optum Cell and Gene Therapy (CGT) program from 2022–2024.

© 2026 Optum, Inc. All rights reserved. Stock photos used.