Skip to main content
Search

E-book

How healthcare costs can influence the patient journey

We surveyed 1,000 consumers to learn their preferences at each stage of the care journey, from search and scheduling to follow-up.

Results from our annual patient engagement survey

Patient experience and financial responsibility are inextricably linked. People now seek more than just quick and easy access to care. They demand transparency, clarity and control over their health care costs.

Forward-thinking providers who integrate revenue cycle management (RCM) into their patient engagement strategies can improve patient satisfaction and ensure seamless payments.

We surveyed over 1,000 consumers about their preferences and expectations when engaging with healthcare providers. Our survey also identifies the digital features patients crave to better understand their health care costs, empowering them to engage with their care.

Download this e-book to discover the key findings of our report.

Gain access to this resource

Please complete the form below to get the insights you're looking for.

Related healthcare insights

E-book

Consumer care preferences survey

Optum surveyed more than 1,200 consumers to understand their experiences when accessing care. Download this e-book to read our findings.

E-book

Provider telehealth use experience survey

Learn the telehealth features and frustrations providers say impact their virtual care experiences.

Case study

Payer channel scheduling St. Luke's case study

St. Luke’s Health dramatically increased volumes and decreased costly no-shows with Optum digital scheduling. Learn how your health system can, too.