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Case study

A seamless pharmacy benefit change?

We guarantee it. And it's easier than you think.

Updated: January 14, 2026 |  3-minute read

In this article

Employers have been switching to Optum Rx pharmacy benefit management for more than 20 years because they get value well beyond a drug’s price. And, because they can expect a smooth transition for their employees.

Expert support for transitioning to Optum Rx

Our support teams bring the expertise and experience to keep your transition to Optum Rx steady at every step. We’re here for you and your employees, from planning through implementation and beyond.

Here’s how we help

  • Governance: You’ll have an experienced program manager who oversees all aspects of planning and implementation. 
  • Communication: You’ll get regular updates on status, milestones and risk-mitigation strategies. 
  • Tracking: We ensure all departments stick to the project plan. 
  • Onboarding: Change doesn’t have to be disruptive. Your employees get a seamless experience supported by transition advocates. 
  • Go-live support: Our command center watches for and quickly resolves any areas of concern.

Results you can count on

  

96.6%

of clients satisfied with their implementation

98.9%

of performance guarantees met

88

Net Promoter Score® (NPS®) –
confirming a positive client experience

99.5%

of pharmacy benefits implemented accurately

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Page originally published on January 1, 2024.

All stats taken from Optum Rx 1/1/25 commercial client implementation data.