A seamless pharmacy benefit change?

Optum Rx® is an experienced pharmacy benefit manager with the expertise and proven track record to help clients meet and exceed their unique implementation goals, from structured governance through testing and go-live support.

• Launch ready – Proven ability to validate readiness to go-live

• Quality delivery – Maintain consistent quality throughout implementation

• Service continuity – Protect the member and provider experience across lines of business

• Governance clarity – Expose risk early and maintain transparent decision-making

• Seamless transition – Smooth hand-off to ongoing plan management and future priorities 

Optum Rx takes a tailored approach to PBM implementation, recognizing the unique scope, population dynamics and transition imperatives for each client. Our process aligns to each plan’s goals, structure, benefit designs and operational priorities, and includes:

• Proven project plan covering all benefit plan aspects and requirements

• Strong governance and implementation leadership

• Accountable implementation team delivering end-to-end transition support, with minimal client and member experience disruption

• Experienced implementation experts actively collaborating with client management and clinical teams

• Integrated testing before launch

• Go-live support featuring near real-time monitoring, rapid issue resolution and a seamless transition to strategic priorities with account management

Effective Optum Rx implementation strategies and seamless transition delivery yielded positive results from satisfied clients¹: