Skip to main content

Article

C-suite research: Consumer-centric healthcare

Examine the acceleration toward consumer-centric care with insights and perspectives from healthcare leaders.

How health care leaders are responding to consumers

Patients are looking for enhanced accessibility, personalized interactions and seamless digital experiences. Health care leaders must rethink traditional models and use a more consumer-centric approach.

This research report explores the challenges and benefits of improving health care experiences for consumers. Find out what strategies and success metrics are most on leaders’ minds. We also look at the advantages organizations will have when they meet rising consumer expectations.

Related healthcare insights

Coding Modernization: Leveraging the Power of AI 

Article

Coding modernization: Leveraging the power of AI

Learn how Optum takes an innovative approach to smarter, more accurate healthcare coding.

Viewpoints on the 2027 CMS Advance Notice

Report

Viewpoints on the 2027 CMS Advance Notice

The proposed changes contain a mix of both opportunities and challenges. Read the report to learn how these changes could impact your organization.

Beyond OBBBA: 3 Strategic Capabilities for Every Health System

Article

Beyond OBBBA: 3 strategic capabilities every health system needs

How healthcare leaders should adapt their priorities in the era of OBBBA to achieve sustainable transformation.