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Fact sheet

Community Connector for member assessment and CBO referral

Our services help health plans address member needs through screening and community-based organization (CBO) referral services.

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Focusing on the whole person for better outcomes

Optum Community Connector helps health plans address member needs through screening and community-based organization (CBO) referral services. 

The service helps refocus care on the whole person, using members’ preferred communication channels to link with CBOs. Community Connector has two goals: help payers assess the needs of their members related to social determinants of health (SDOH) needs and refer members to CBOs that provide social service program assistance.

Community Connector helps:

  • Aggregate, normalize and integrate clinical and SDOH data
  • Assess and stratify people and populations based on whole-person indices, gaps in care and risks
  • Create hyper personalized, targeted education, communication and interventions to improve health outcomes and address SDOH and health equity needs
  • Enable multichannel and stakeholder whole-person reporting and metrics

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Dual Enrollment Advocate and Recert Complete

Our consumer-centric solution bundle helps health plans improve member satisfaction by helping members obtain and retain added benefits.

Community Connector

Assess SDOH (social determinant of health) needs and provide referrals to community-based organizations equipped to address those needs.

Member Engagement Solutions

We help health plans precisely target the right members and efficiently deliver programs based on member needs.