Skip to main content

Solution suite

NurseLine Services

NurseLine registered nurses and healthcare experts offer support 24/7/365 to reduce ER visits, schedule appointments and promote healthy living.

Get in touch with our sales team today

Fill out this form and we’ll get back to you shortly.

Need help or account access? View our support resources or sign in.

Support a full range of healthcare needs

Optum® NurseLine supports numerous healthcare needs, including providing general health information, verifying networks and provider availability, and scheduling appointments. 

  • Approximately 90% of participants felt they had a more positive health care experience.1
  • Approximately 93% of NurseLine participants felt more confident after speaking with a NurseLine nurse.2

Key benefits

Beyond typical triage support

Optum NurseLine provides many levels of holistic and compassionate support, from answering basic questions to identifying resources for broader healthcare needs.

Connect to clinical programs

We connect employees with health conditions that need more support to programs that can help improve outcomes, lower costs and eliminate unnecessary doctor or ER visits.

Longevity of success

For 30+ years, our experienced registered nurses have provided evidence-based guidance that helps people feel more confident in managing their healthcare.

Metrics of success

Our reporting highlights how many employees use NurseLine, the services used most, and providers or programs with the highest referrals, among other metrics.

Related healthcare insights

View all

E-book

Revolutionizing specialty medication management

Get an in-depth assessment of the ways Specialty Fusion™ is revolutionizing specialty drug management.

E-book

Slowing specialty pharmacy carve out stampede

Discover specialty medication management strategies to help you slow carve-out and stop member attrition.

Article

Analytics in payer-oncologist partnerships

See 4 ways that payers can help healthcare providers unlock the power of real-world data to drive quality and innovation in cancer care.

Discover how to partner with Optum today

Get in touch with our sales team today

Fill out this form and we’ll get back to you shortly.

Need help or account access? View our support resources or sign in.

Complementary solutions

Optum Guide for health advocacy

Optum Guide™ helps your employees improve engagement with their health care benefits and connects them to the right care at the right time.
Learn more

Bariatric Resource Services

We help reduce medical expenses associated with bariatric surgery and provide support for your members, their family members and caregivers.
Learn more

Focused Claims Review

Save on total claims dollars reviewed with this innovative approach targeting procedure, surgery and facility claims.
Learn more

Musculoskeletal (MSK) Solutions

Manage escalating utilization and spend.
Learn more

1. Voice of integrated consumer experience survey, 2016. NurseLine book of business.
2. Ibid.