Support a full range of healthcare needs
Optum® NurseLine supports numerous healthcare needs, including providing general health information, verifying networks and provider availability, and scheduling appointments.
- Approximately 90% of participants felt they had a more positive health care experience.1
- Approximately 93% of NurseLine participants felt more confident after speaking with a NurseLine nurse.2
Key benefits
Beyond typical triage support
Optum NurseLine provides many levels of holistic and compassionate support, from answering basic questions to identifying resources for broader healthcare needs.
Connect to clinical programs
We connect employees with health conditions that need more support to programs that can help improve outcomes, lower costs and eliminate unnecessary doctor or ER visits.
Longevity of success
For 30+ years, our experienced registered nurses have provided evidence-based guidance that helps people feel more confident in managing their healthcare.
Metrics of success
Our reporting highlights how many employees use NurseLine, the services used most, and providers or programs with the highest referrals, among other metrics.
Industry insights
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Musculoskeletal surgeries are driving up costs. Payers can bend the curve with digital care, expert second opinions and high-performing surgical centers.
White paper
New research examines how structured, nurse‑led case management influences cost, utilization and outcomes for members undergoing complex organ transplants.
On-demand webinar
As transplant, cell and gene therapies grow in complexity, payers need new approaches to manage cost, risk and support long-term sustainability.
Complementary solutions
Solution suite
Bariatric Resource Services
We help reduce medical expenses associated with bariatric surgery and provide support for your members, their family members and caregivers.
Solution suite
Focused Claims Review
Save on total claims dollars reviewed with this innovative approach targeting procedure, surgery and facility claims.
1. Voice of integrated consumer experience survey, 2016. NurseLine book of business.
2. Ibid.