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Solution suite

NurseLine Services

NurseLine registered nurses and healthcare experts offer support 24/7/365 to reduce ER visits, schedule appointments and promote healthy living.

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Support a full range of healthcare needs

Optum® NurseLine supports numerous healthcare needs, including providing general health information, verifying networks and provider availability, and scheduling appointments. 

  • Approximately 90% of participants felt they had a more positive health care experience.1
  • Approximately 93% of NurseLine participants felt more confident after speaking with a NurseLine nurse.2

Key benefits

Beyond typical triage support

Optum NurseLine provides many levels of holistic and compassionate support, from answering basic questions to identifying resources for broader healthcare needs.

Connect to clinical programs

We connect employees with health conditions that need more support to programs that can help improve outcomes, lower costs and eliminate unnecessary doctor or ER visits.

Longevity of success

For 30+ years, our experienced registered nurses have provided evidence-based guidance that helps people feel more confident in managing their healthcare.

Metrics of success

Our reporting highlights how many employees use NurseLine, the services used most, and providers or programs with the highest referrals, among other metrics.

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Discover how to partner with Optum today

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1. Voice of integrated consumer experience survey, 2016. NurseLine book of business.
2. Ibid.