Skip to main content

How to Enroll in Optum Pay

As your partner, we invest in your practice and offer tools, support and funding to help you thrive.

Enroll now

Enrollment in Optum Pay is secure, simple and smart

If you’re a healthcare organization, you will need to have the following information to complete your enrollment online.

Provider information

To start, we'll need your organization name, mailing information and tax identification number (TIN).

New user information

To assign multiple users to your Optum Pay account, provide the contact information for each designated Optum Pay admin.

Bank information

To get funds into your preferred account, please include your routing and bank account information.

Financial information

Have a signed, dated copy of your organization’s federal W-9, and a voided check or bank letter for each account where payments will be deposited.

Industry insights

Article

Why you should prioritize digital payments

Digital payment processing doesn’t have to be a daunting task. Here's why it should be at the top of your priority list.

Article

Digital claim payments can save you money

Discover 4 ways health plans can save money today — and in the future — by engaging with a digital claim payment partner.

Case study

Insights in claims payment processing

Thinking about going paperless for claims payments? We commissioned a study of senior health plan executives to hear what’s on their minds.

Helpful Optum Pay resources

  • PDF

     

    Guide

    Optum Pay billing services enrollment guide

    Before you start the enrollment process, here’s what to have on hand.

    Download guide

  • PDF

     

    Guide

    Optum Pay direct deposit enrollment guide

    Learn how to enroll in direct deposit and what documents you will need to get started.

    Download guide

Get connected to tools, support and funding

Enroll now

Complementary solutions

Solution suite

Optum Pay

Best for:
  • Providers

Accelerate progress toward a healthier future with a platform that helps expedite payments and streamlines access to historical claims data.

Solution suite

Payments and lending

Best for:
  • Providers

Optum Financial® connects you with healthcare payment solutions and to loans powered by Optum Bank.

Financial solutions

Best for:
  • Payers
  • Health systems and hospitals
  • Employers

Explore our tailored solutions for the healthcare industry and learn how we can help you achieve financial health and operational excellence.

Get additional support

Here’s how to contact Optum for support.

Optum Pay customer support

Phone: 1-877-620-6194
Hours: Monday–Friday, 7 a.m.–6 p.m. CT

One Healthcare ID support

Phone: 1-855-819-5909
Email: optumsupport@optum.com
Hours: Monday–Friday, 6 a.m.–10 p.m. CT