Communications Complete

NARRATOR: When people interact with health care companies today, they expect a modern, digital-first experience. Research shows members want their health insurance company to communicate with them through the channels they use every day, whether that's email, their plan portal, text, or even traditional mail. To meet these expectations, you need the right partner with the right tools and technology, so you can connect with members in the way that's most convenient to them.

As a leader in payer communications, Optum Financial offers an end-to-end communications technology platform. Communications Complete is designed to help simplify your workflows, reduce costs, and improve the member experience. Our platform gives you the ability to create, manage, and send communications through a number of channels, so you can engage your members throughout their health care journey. And you can achieve all of this with the power of a single integrated workflow, which helps you save time and money, and makes your team more efficient.

Our Communications Archive allows you to retrieve secure electronic files through a variety of methods, making it easy for your teams to see the content they need, when they need it. And with our high processing volume, we can offer discounted postage and mail consolidation for printed materials, driving cost efficiencies that strengthen your bottom line. Our health care communications experts are here to help you reduce your administrative costs, by developing omnichannel strategies and implementing tactical solutions that engage your members, reduce the need for customer service calls, and support personalized communications throughout the entire health care journey.

With our powerful Communications Complete platform and our deep expertise, you're able to easily manage your workflow, implement your engagement strategy, and scale with speed. Get in touch. We're ready to help you improve your communications workflow, lower costs, and increase your member satisfaction.