Improve your communications workflow
Using an integrated print and digital workflow, our platform allows payers and third-party administrators to save time and money. It also provides you with the tools to engage with members in ways that matter to them.
Create, scale and manage your healthcare communications
Get communication status at every step of the process, from when data is input to final delivery. You can also proof, hold and release communications – entirely from your desk.
I don’t see us as two separate companies; I just see it as we have a department or division that handles all our correspondence – and Optum makes it happen.
Director and Client Partner, Wipro Limited
Paul Andrews
Key benefits
Learn about the full range of services included with Optum Communications Complete.
Data processing and management
Take advantage of flexible data-input options (CSV, XML, DBF), standardization of submission process and automatic processing capabilities.
Composition management
Use our platform to create, customize and manage templates, configure business rules and reduce rework for faster scalability.
Communications management
Manage your communications workflow with end-to-end status monitoring, self-service transparency and customizable user profiles
Omnichannel delivery
Engage with your members on preferred channels using a single workflow for digital and print.
Business intelligence
Get real-time monitoring, in-depth digital reporting, and multiple access options for all your communications.
Communications archive
Our archives are secure, easy to access and comply with all CMS requirements.
Consulting and support
Our platform comes with comprehensive high-touch account management, professional insights to drive digital adoption and communication-design consulting.
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