Voice-to-Claim™ Research

Capture patient experiences and physician perspectives

Claims and electronic health records (EHR) frequently tell only part of the story. Patients don’t always take their medications as prescribed, or they may have unexpected side effects. Their conditions may be affecting their whole family, or their work productivity may be affected by their treatments.

And while physicians commonly document their interactions with patients, they may not disclose their own attitudes about a condition, its treatment options or its economic burden. It’s important for life sciences companies to capture patient experiences and physician perspectives that come from a range of sources, including regulatory guidelines, social media and patient interactions. This is where our Voice-to-Claim research methodology comes into play.

The Optum Health Economics and Outcomes Research (HEOR) team works with our clients to define a study-specific cohort and works with a third party to reach out to patients and their physicians to participate in Voice-to-Claim research.

We link the new intelligence back to cost and utilization information that’s derived from de-identified clinical or claims data — all while maintaining patient privacy. Our HEOR researchers never see identifiable data, protecting the interests of both the patient and the sponsor. These new data can help clients close critical gaps in knowledge and uncover greater levels of insight.