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Healthcare access

Patient access and engagement

Optum can help you improve your digital patient access and engagement journey while reducing costs and increasing patient satisfaction.

We simplify the end-to-end patient care journey

Patients want easier ways to get the care they need for themselves and their families. We help you achieve that with simpler ways for patients to access and engage with care providers. With our tools, patients can:

  • Find providers based on what’s important to them
  • Schedule online 24/7 without needing to call
  • Communicate with their care team in real time
  • Get timely care and billing reminders
  • Reduce wait time with pre-visit digital check-in
  • Pay bills online

Providers and payers are looking to ease staff burnout and cut down on resources wasted on no-shows and burdensome, inefficient administrative tasks.

Optum® Patient Access and Engagement, formerly known as DocASAP, helps you improve your patient engagement strategies. Our tools drive results and overall efficiency so you can focus on delivering high-quality care.

“With online scheduling for virtual care, patients can be quickly matched with the right provider… We believe this approach is creating a positive patient and consumer experience.”

Patient access and engagement

Patient acquisition and online scheduling

Our leading-edge omnichannel approach helps you reach broader audiences with greater efficiency while improving the patient experience.

Patient intake, engagement and retention

Our end-to-end digital patient intake and communications tools help you deliver care more efficiently with better outcomes.

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Consumer care preferences survey

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Sources

  1. OIAS, patient engagement division internal data analysis, across tier 1 clients, 2023.
  2. OIAS, patient engagement division internal data analysis, based on a top performing Midwest health system client.
  3. Hillmann W, Hayes BD, Marshall J, Bravard M, Jacob S, Gil R, Lucier D. Improving Burnout Through Reducing Administrative Burden: a Pilot of Pharmacy-Driven Medication Histories on a Hospital Medicine Service. J Gen Intern Med. 2021 Aug;36(8):2511-2513. doi: 10.1007/s11606-020-06066-9. Epub 2020 Jul 29. PMID: 32728956; PMCID: PMC8342720.