Patient access and engagement

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[Text On Screen – Optum]

[VIDEO OF A NURSE WITH A PATIENT, A PERSON MASSAGING HER PAINFUL NECK, DOCTORS REVIEWING INFORMATION]

 FEMALE VOICEOVER: You can delight patients, relieve staff frustrations, and grow your business.

[Text On Screen – Patient Access and Engagement]

It's all possible with Optum Patient Access and Engagement.

[Text On Screen – This patient-first, digital platform helps you tackle big challenges.]

[Text On Screen – Finding new patients, Booking appointments, Simplifying check-in, Providing ongoing care]

This patient-first digital platform helps you tackle big challenges, like finding new patients, booking appointments, simplifying check-in, and providing ongoing, appropriate care.

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It's designed to be healthcare's most comprehensive set of patient engagement solutions, together, in one platform.

[Text On Screen – Together in one platform]

[Text On Screen – it’s also customizable and flexible]

But it's also customizable and flexible.

[Text On Screen – Patient acquisition and scheduling]

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The platform helps patients find you, thanks to unique provider search and scheduling innovations.

[Text On Screen – Patients have the same experience]

[Text On Screen – Google, Healthgrades, Social media, payer portal, Provider portal, After hours access]

Patients enjoy the same easy to use experience across Google, Healthgrades, social media, and payer and provider portals, even after hours.

[Text On Screen – Search: location, insurance, language, gender, availability, and more]

Algorithms let them search by location, insurance, language, gender, availability, and more.

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[ANIMATION OF A PATIENT MATCHING WITH AN APPOINTMENT]

Patients match with providers, based on scheduling rules, to get appointments sooner and stay in network.

[Text On Screen – Patient intake]

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Patient intake is also simplified.

[Text On Screen – Book appointments 24/7]

Patients can book appointments 24/7.

[Text On Screen – Complete pre-registration, Upload ID, Check-in]

And before appointments, they can complete pre-registration tasks, upload their ID, and check-in.

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It can even alert patients when you're ready for them.

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Billing is streamlined. Patients can see upfront cost estimates and make payments online.

[Text On Screen – Practice Growth and Analytics]

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With our practice growth analytics, you can get the information you need to set strategic goals and grow your market share.

[Text On Screen – Market insights, Clinical and consumer data, Network management, Marketing tools]

It includes market insights, industry leading clinical and consumer data, network management, and digital marketing tools.

[Text On Screen – The platform seamlessly integrates with virtually any EHR.]

Our platform seamlessly integrates with virtually any EHR, allowing for real time data views.

[Text On Screen – Patient engagement]

[VIDEO OF INDIVIDUALS WALKING IN PUBLIC ON THEIR MOBILES, AT HOME ON A LAPTOP AND TABLET]

Communication tools can help keep patients engaged. They can choose email, texts, or both.

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Alerts let patients manage appointments, read reviews, and connect with staff via secure two-way chat.

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Plus, we are expanding targeted outreach to support ongoing care, such as follow up reminders, care coordination, and referrals, tailored to each patient.

[Text On Screen – Patient Access and Engagement aims to provide a more streamlined experience]

In short, patient access and engagement aims to provide a more streamlined experience.

[Text On Screen – and we know it works.]

And we know it works.

[Text On Screen – New patients and improved time to care, Lower no-show rates, More efficient payments, Operating efficiencies and exceptional ROI]

It has delivered new patients and improved time to care, lower no-show rates, more efficient payments, and operating efficiencies, and exceptional ROI.

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Connect with us today to find out how Optum patient access and engagement can help empower you to focus on what truly matters, improving patient and practice health.

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