Optum Care Delivery

[Upbeat music playing in the background throughout the video]

[Video, scenes from a clinic, including customer service reps on the phone and computers]

FELICIA JORDAN (VOICEOVER): Working in the fee-for-service practice, you're sort of like this hamster running in the wheel.

BRENNAN KRUSZEWSKI (VOICEOVER): Over the long term, that really burns you out and kind of wears you down.

[Video, scenes from a clinic, including doctors and nurses doing paperwork, on the phone, and in a patient examination room]

BENJAMIN DILLON (VOICEOVER): Unfortunately, what happens with fee-for-service is that line between what is needed and what is indicated becomes very blurry.

[Video, the outside of an Optum building and parking lot]

[Dr. Newsom talking with a patient in the examination room]

KRISTEN NEWSON: I think you've done a really nice job getting things under a little bit better control.

PATIENT: Thank you.

[On-screen text: Kristen Newsom, MD, Family Medicine]

[Kristen Newsom speaking on screen]

KRISTEN NEWSON: To me, value-based care is how medicine should be. It aligns the incentives in all the right ways.

[Dr. Jordan talking with a patient in the examination room]

[On-screen text: Felicia Jordan, MD, Internal Medicine Optum Health]

[Felicia Jordan speaking on screen]

What it means is, am I doing the right things for the patient at the right time to get the best patient outcome?

[Dr. Wagle talking with a patient in the examination room]

ROHAN WAGLE: Is there any other symptoms you have with it?

[On-screen text: Rohan Wagle, MD, Cardiology Optum Health]

[Rohan Wagle speaking on screen]

My fuel can be used in the patients who it's going to matter the most as opposed to it unnecessarily depleting on patients where the test was not really needed.

[On-screen text: Bruce Huynh, MD, Internal Medicine Optum Health]

[Bruce Huynh speaking on screen]

BRUCE HUYNH: I think the number one thing that patients miss most is connection and consistency.

[Dr. Huynh talking with a patient in the examination room]

When I have more time to take care of my patients and I'm more intentional about

[Dr. Mehta talking with a patient in the examination room]

MINESH MEHTA: We'll see in six months sooner if there's any issues.

MALE 4: That’ll work.

[On-screen text: Minesh Mehta, MD, Family Practice Optum Health]

[Minesh Mehta speaking on screen]

I really love my patients. I really love my practice. It's being able to have the time to spend with the patients, to really dig into the issues that they have.

[Dr. Kim talking with a patient in the examination room]

JOO KIM: Oh, congrats. Wonderful.

[On-screen text: Joo Kim, MD, Family Medicine Optum Health]

[Joo Kim speaking on screen]

I feel good about patients getting care here because there's just so many layers of support.

[Dr. Kruszewski talking with a nurse in the examination room]

BRENNAN KRUSZEWSKI: One of the super helpful things about working with Optum is that we can compare data across the entire country, so we can see whether or not we're maybe missing cases of something like COPD.

[On-screen text: Benjamin Dillon, MD, Urology Optum Health]

[Benjamin Dillon speaking on screen]

BENJAMIN DILLON: I have picked up the phone and spoken to my colleagues up in Boston. I have spoken to my colleagues in North Carolina. How are you doing things? How did you get that done? And vice versa.

[Dr. Kruszewski talking with a nurse in the examination room]

BRENNAN KRUSZEWSKI: Every hospitalization or ER visit that we avoid is a huge amount of spend that's avoided as well.

[Video of the doctors from the video talking to patients]

[Dr. Mehta talking with a patient in the examination room]

MINESH MEHTA: It's the closest to mimic exactly why you went into medicine in the first place and put the patient at the front and then build the system around that.

[Dr. Huynh talking with a patient in the examination room]

BRUCE HUYNH: Optum has recognized that it's actually the patient that matters most.

[Music tempo picks up and gets louder]

[Felicia Jordan speaking on screen]

FELICIA JORDAN: If you want to be able to spend time with your patients, this is for you.

[Video of the doctors from the video talking to patients, colleagues]

If you want nursing support, if you want a great EMR, if you want to practice medicine like we were taught to practice it, how you want to practice it, if you want to practice medicine like we were taught to practice it, how you want to practice it, then this will be for you.

[On-screen text: Optum]