Always innovating: AI-enabled healthcare technology
Our expertise and AI solutions for healthcare help health plans solve cost, quality, member experience and reporting challenges.
Video
Driving innovation in risk adjustment
By bringing together leading expertise with advanced AI and machine learning capabilities, Optum advances innovative healthcare technology.
[MUSIC PLAYING IN THE BACKGROUND THROUGHOUT THE VIDEO]
[VIDEO, Eric Haseman walking through the lobby and hallways of an office building]
ERIC HASEMAN: The industry is accelerating, in terms of the needs, both of our customers and the broader marketplace. So it is forcing us to think differently about everything that we're doing.
[VIDEO, Eric Haseman walking onto a studio sound stage, sitting down on a stool to film his talk]
[Text On Screen Ð Eric Haseman, Senior Vice President and General. Manager, Risk and Quality]
My name is Eric Haseman. I'm responsible for risk adjustment product at Optum.
[VIDEO, production using a clapperboard to start filming Eric Haseman]
Risk adjustment is important for many reasons. How we ensure accurate and complete picture of a patient's health, but also how that information is then used to be able to improve how care is delivered and improve health overall. That's why it's important. At Optum, we've made intentional investments, both in terms of our capabilities, investing in those capabilities, if you will, but also investing in top talent, bringing in new experience, expertise to be able to accelerate our product roadmaps, kind of think differently about how our products work, how we collaborate with customers. The orchestration of all of this is key. Whether it's individual patients, individual providers, practices, entire health systems, it's crucial that we get that right. There's so much impact that we can have, both for our customers and for the industry overall. It's just incredibly exciting for me and for the team as a whole. I know that to be true.
[Text On Screen Ð Always innovating]
[ANIMATION, an orange ÒOÓ of the Optum logo, with wavy, fire-like animation displayed on it]
[LOGO: Optum]
Video
Improving outcomes with digital integration
Optum facilitates delivery of reliable evidence providers need to help improve patient care.
[Jaunty, pizzicato strings music plays in the background.]
On-screen text: Digital integration is our path.
[A suited arm carrying a briefcase is moving towards a blurred building.]
JEFF DUMCUM: Health plans can sit on top of a lot of data.
[We see Jeff DumcumÕs back as he walks towards the Optum building. An American flag flutters in the wind next to an Optum flag, on flagpoles.]
JEFF: We can harness that data to give insights, but we need to share them with the clinician.
[A hand opens the lid of a laptop. The screen transitions and we see the open laptop twice in a split screen, on the right Jeff is sitting behind the laptop.]
JEFF: Digital integration is our path to take those insights we have as Optum and give them to the provider at the time when they're sitting down across from a patient.
[Other boxes take up different sections of the split screen, showing the laptop and Jeff from different angles. The screen transitions and we see Jeff, in profile, walking slowly past a window. Jeff walks up a staircase and another split screen appears, showing him entering the filming space and sitting down on a leather-covered stool.]
JEFF: My name is Jeff Dumcum. I work in Optum Insights Risk and Quality product division.
[Two more split screen boxes appear, showing Jeff behind a sound clapper board and smiling, respectively. The screen transitions across to reveal a full screen image of Jeff, wearing a suit with no tie and jeans, speaking towards the camera.]
On-screen text: Jeff Dumcum. Product Vice President, Risk and Quality.
JEFF: When it comes to digital integration, Optum is unique in its scale and comprehensive approach.
[Jeff sits with his right leg folded on top of the left and talks to camera as he gestures with his hands.]
JEFF: Optum has strengths in various areas.
[Various shots of Jeff as he sits, talking to camera.]
JEFF: Optum is very strong at driving clinical insights, more connectivity with different EMRs than anybody else in the market.
[Jeff counts on his fingers as he lists the strengths, and gestures, expressively with his hands.]
JEFF: So not only do we have more insights, we can get those insights into the hands of the providersÊbecause our health system is fragmented.
[We see Jeff from two different angles in a split screen, before returning to the full screen, centered shot.]
JEFF: So, something that may have been treated by another provider, they may not be aware of, and the ability for us to share that is number one.
[We see a variety of shots of Jeff, including a close-up, as he continues talking and gesturing.]
JEFF: The second thing is, after they've seen the patient, we want to get clinical information back,Êand we want that to be as smooth and as efficient as possible, so we're not wasting a provider's time on administrative activities.
[We once again see an image of Jeff sitting on the stool, with elements of the filming space visible behind him, including the background screen.]
JEFF: And lastly, as we present the gaps, some gaps are best managed by a primary care physician and others are best routed to the specialist, so we can create logic of right information to the right provider.
[We see Jeff in another split screen, before returning to a full screen shot of him in front of the screen.]
JEFF: I'm excited because I can see the future as those insights move beyond risk adjustment and quality into other aspects of care, that we will continue to have a very significant impact on the health care system.
[An Orange letter O, with lighter shades of orange swirling across it like flowing paint, begins to transition on-screen from the edges, settling on the right-hand side.]
On-screen text: Always innovating.
[The swirling letter O becomes smaller and stops swirling, taking its place as the letter O of the Optum logo.]
On-screen text: Optum.
Video
Leveraging AI to identify clinical conditions
Learn how innovative healthcare technology informs an end-to-end risk adjustment workflow to help health plans and providers improve patient care.
[MUSIC PLAYING IN THE BACKGROUND THROUGHOUT THE VIDEO]
[Text On Screen Ð Turning challenges into possibilities]
[VIDEO, Arati Swadi walking through an office, through the lobby and down the stairs, transitioning to computer screens displaying data, and a person working on a laptop]
ARATI SWADI: I get to talk to the customers firsthand, understand the market firsthand, and then drive those problems into solution, by working with amazing technology and amazing teams, to bring it to fruition.
[VIDEO, Arati Sadi walking to a chair set up in front of a white screen, with the production team using a clapboard before shooting the scene]
I'm Arati Swadi. I work for Optum.
[Text On Screen Ð Arati Swadi, Vice President, Retrospective and Prospective Services]
I'm part of the risk adjustment and quality product management.
[ARATI SWADI SPEAKING ON SCREEN]
I conceptualize, drive product delivery in our product department. The healthcare industry has seen two main shifts. One is around the integrated payer and provider model, which is through the value-based care model, and the technological advancement. That is the shift that we are going to continue to see in the next decade. Optum is really at the forefront of technology innovations, through AI and EMR interoperability. We are connected to over 29,000 providers, which is unprecedented in the industry. That level of scale really helps us drive efficiency, that we have proven to be that trusted partner, with the payers and the providers, to provide these outcomes and results that are aligned with the customers over the period of time and will continue to do so through the innovations and the products that we bring in the future as well. Seeing it to fruition, through the results and the goals that we achieve for our customers, is very gratifying.
[Text On Screen Ð Every challenge is an opportunity for innovation, Always innovating]
[ANIMATION, the Optum ÒOÓ with the words ÒAlways innovatingÓ displayed inside of it]
[LOGO, Optum]