Market Performance Partnership

[MUSIC PLAYING IN BACKGROUND THROUGHOUT]  [Text On Screen – Optum Market Performance Partnerships provide a viable option to preserve local talent.]   [Text On Screen – When Optum and health systems partner, employees become part of Optum.]   [VIDEO OF SIX EMPLOYEES SPEAKING, MIKE BOBOLA SPEAKING WITH AUDIO]  [Text On Screen – These are their stories.]   MIKE BOBOLA: I first started there as an analyst.  [VIDEO OF SIX EMPLOYEES SPEAKING, AMANDA WALLER SPEAKING WITH AUDIO]  AMANDA WALLER: I realized immediately that there was going to be more growth opportunity within my career.  [VIDEO OF SIX EMPLOYEES SPEAKING, JESSICA SANDS SPEAKING WITH AUDIO]  JESSICA SANDS: Things really didn't change, my team stayed intact.  [VIDEO OF SIX EMPLOYEES SPEAKING, NECIA DOYON SPEAKING WITH AUDIO]  NECIA DOYON: What does that mean for me, I've been working.  [CIRCLE VIDEO OF NECIA DOYON SPEAKING]  So, there was a lot of   [Text On Screen – There was a lot of uncertainty for me.]   uncertainty for me.   [VIDEO OF NECIA DOYON SPEAKING]  I was brought under the tent  [Text On Screen – Necia Doyon; HIM Director; Formerly with Bassett Healthcare Network]   and told that we were having this partnership with Optum, and so it caused a lot of anxiety for me. Trying to figure out what does that mean.  [VIDEO OF JESSICA SANDS SPEAKING]  JESSICA SANDS: You know, I was   [Text On Screen – Jessica Sands; Revenue Cycle Service Delivery Lead; Formerly with Boulder Community Health]  very nervous on what's my day-in and day-out really going to feel like? What's the culture really going to feel like?  [VIDEO OF MIKE BOBOLA SPEAKING]  MIKE BOBOLA: What would it be like working  [Text On Screen – Mike Bobola; Senior Vice President; Formerly with Dignity Health]  for a for-profit entity? At Catholic Healthcare West and Dignity, we spend so much time focused on the mission. We had the sisters highly involved in decision-making and the board, prior to the re-brand to Dignity Health, and there was just a huge focus on patient and community.   [Text On Screen – During the transition]  [Text On Screen – Mission alignment is critical.]  [CIRCLE VIDEO OF MIKE BOBOLA SPEAKING]  Mission alignment is critical. It's even been built into the customer formation process now as a formal checkpoint,  [VIDEO OF MIKE BOBOLA SPEAKING]  where we sit down and analyze each other's cultures and behaviors, and ensure that we can talk about any similarities and differences to ensure we have a good working relationship in the future.  [VIDEO OF JESSICA SANDS SPEAKING]  JESSICA SANDS: You know, everybody heard the same message, they were hearing it both from a cohesive team between Boulder executives and Optum executives.  [VIDEO OF MELODY MERCHANT SPEAKING]  MELODY MERCHANT: The welcome  [Text On Screen – Melody Merchant; Data Analyst; Formerly with Bassett Healthcare Network]  website went up and that had a whole lot of information in it.  [Text On Screen – 8101; Rebadged employees]   [Text On Screen – 94%; Retained through transition]  [VIDEO OF MELODY MERCHANT SPEAKING]  Gradually as you know, we got further into it, those concerns were eased.  [VIDEO OF NECIA DOYON SPEAKING]  NECIA DOYON: And so you felt like you truly were a partner rather than just this was happening to you.  [VIDEO OF AMANDA WALLER SPEAKING]  AMANDA WALLER: We realized that   [Text On Screen – Amanda Waller; Manager of Case Management; Formerly with SSM Health]   Optum has our back and Optum is ultimately driving our success as a department.  [Text On Screen – After the transition]  JESSICA SANDS: It's going to  [VIDEO OF JESSICA SANDS SPEAKING]  open up a lot more opportunity for you know, advancement opportunities, as well as just opportunities to try out new types of roles that you wouldn't typically see in these smaller organizations.  [Text On Screen – 11% of transitioned employees advanced their careers within their first year]  [VIDEO OF AMANDA WALLER SPEAKING]  AMANDA WALLER: I realized immediately that there was going to be more growth opportunity within my career.  [VIDEO OF JAMIE GOVERN SPEAKING]  JAMIE GOVERN: I mean my life a year  [Text On Screen – Jamie Govern; Epic Supervisor; Senior Consultant Advisory Services; Formerly with Bassett Healthcare Network]  ago was totally different than it is now and it's definitely due to the opportunity that was given to us.   [VIDEO OF MIKE BOBOLA SPEAKING]  MIKE BOBOLA: I want a better health system in the future and I do think that the work I do here can help meaningfully accelerate some of the changes that are needed to make this a better health system for everyone.  [VIDEO ZOOMS OUT TO OPTUM LOGO]  [Text On Screen – Optum]  [MUSIC FADES AWAY]