Enhance revenue performance with e-cashiering solutions
Patient payments comprise over 30 percent of provider revenue. Hospitals are grappling with increased patient collections due to shifts in payer mix and higher patient responsibilities. The outdated revenue cycle, designed for payer reimbursements, struggles to efficiently collect from patients, necessitating a revamped model that enhances the patient financial experience and facilitates easier payments.
Our patient payment solutions allow providers access to expertise and technologies without substantial IT expenditures. Plus, outsourcing can aid in managing backlogs and concentrating on high-value collections, enhancing overall operational efficiency and revenue performance.
Providers who outsource patient payment processing access unclaimed revenue seamlessly with Optum patient payment solutions.
Patient payments
Software
SmartPay Plus™
Our patient payments solution helps providers accelerate collections, improve the patient financial experience and simplify workflows.
Solution suite
Patient Financial Clearance
Streamline your financial clearance process, increase collections and reduce front-end denials through optimized and automated workflows.
Service
Patient Access Contact Center Services
Discover our strategic patient access and call center services for hospitals, health systems and large physician groups.
Industry insights
Article
Learn how we're leveraging AI to help minimize payment errors associated with manual contract reviews.
Case study
Ongoing staffing shortages are straining senior care facilities. Strategic partnerships and clinician-led support can help bridge the gaps.
Report
Optum named a leader in Everest Group’s Revenue Cycle Management (RCM) Platforms PEAK Matrix® Assessment for 2026.