Skip to main content
Search

Software

DME Navigator

Our integrated durable medical equipment (DME) solution helps health plans manage spend while improving the experience for members, DME suppliers and the ordering providers.

Get in touch with our sales team today

Fill out this form and we’ll get back to you shortly.

Already a customer? Find your support portal.

Modernize durable medical equipment with a member-centric experience

It’s time to reevaluate your Durable Medical Equipment (DME) benefits management strategy. Optum has collaborated with CareCentrix, a leader in healthcare at home, to offer a comprehensive DME benefits management solution that strengthens member satisfaction outcomes and lowers costs.

Improve your DME workflow by adopting modern practices and leveraging technology. Transition away from paper-based and fax-driven processes, so you can enhance transparency, streamline operations, and provide real-time insights to all stakeholders. This transformation will lead to faster service delivery, more coordinated care and improved member experiences.

Key benefits

Revolutionize your healthcare experiences by enhancing service quality. 

EHR-integrated digital ordering platform

Our system showcases vetted, in-network suppliers, ranked based on accessibility, service quality, and cost-effectiveness during service selection.

Integrated evidence-based criteria

Evidence-based criteria is integrated into the ordering platform with streamlined utilization management (UM) processes providing transparency on order decisions at the point of care.

Streamlined digital processes

Enhance patient communication, order tracking, and reliable on-time delivery—minimizing delays as well as incorrect and incomplete orders.

Consistent cost savings

Reduce waste by enforcing coverage through upstream claims editing and pricing, using negotiated, competitive rates.

Reevaluate your DME benefits management strategy

Considering that the number of Americans aged 65 and older is projected to nearly double—from 52 million in 2018 to 95 million by 2060—now is the opportune moment to reevaluate your DME benefits management strategy.

  • Enhanced savings: 5–20% PMPY potential savings on average (varies across LOB)2
  • Faster service: 80% Faster start of care3 
  • Increased safety: 63% reduction in adverse discharge events related to DME3

Related healthcare insights

Article

Teaming up with task force movement

Learn how Optum Serve is helping to advance the health and well-being of Veterans and spouses in the trucking and cybersecurity workforce.

Article

Gratitude for heroism

Optum Serve is proud to recognize female Service Members and Veterans.

Guide

Telephone lifestyle coaching for veterans

Optum Serve can help Veterans achieve health and wellness goals. Promote well-being, prevent illness and reduce the burden of chronic conditions.

See how Optum can help make your DME spend more affordable

Get in touch with our sales team today

Fill out this form and we’ll get back to you shortly.

Already a customer? Find your support portal.

Complementary solutions

Laboratory Affordability Products

Reduce your lab spend and improve patient outcomes with our comprehensive approach.
Learn more

Ancillary benefits management

Reduce the burden of managing ancillary benefits programs separately across the care continuum. Our solutions leverage an affordability framework to close gaps for better care with lower costs.
Learn more
  1. U.S. Census Bureau. The graying of America. 2018.
  2. CCX/Optum joint analysis of savings potential based on current market data. Potential estimated savings (%) will vary by health plan and actual potential savings will be updated after a specific health plan data run.
  3. PH data analysis; 2023.