[PIANO MUSIC, CONTINUING THROUGHOUT THE VIDEO]
[Sarah checking Steffani’s vitals]
[Steffani speaking on screen]
STEFFANI: Everyone here who has Optum can't wait to see Sarah every day.
[Sarah chatting with Laurie]
[Linda speaking on screen]
LINDA: Having Sarah here, it's so comforting and reassuring.
[Laurie speaking on screen]
LAURIE: She's our guardian angel.
[The outside of the Delmar Gardens grounds, including the building, front lawn and parking lot]
[Sarah walking into the Delmar Gardens building, past a sign “Welcome to Delmar Gardens West]
SARAH: My name's Sarah, and I'm a nurse practitioner with Optum. I go to long-term care facilities,
[Sarah walking through the lobby of Delmar Gardens, greeting and chatting with staff]
and I help treat in place, assessing patients, coming up with a plan of care.
[Richard Taylor speaking on screen]
[On-screen text: Richard Taylor, Administrator Delmar Gardens West]
RICHARD TAYLOR: What I love about Sarah is the amount of time that she spends with our residents.
[Sarah chatting with Laurie]
[Linda speaking on screen]
[On-screen text: Linda, Resident]
LINDA: She knows. She listens. She's prepared to answer your questions and to offer solutions.
[Sarah chatting with a Delmar resident]
[Sarah speaking on screen]
[On-screen text: Sarah, Nurse Practitioner, Optum]
SARAH: I know the people that sleep late. I know the people that go outside. I know the people that are always at bingo, and if they're not at bingo, something's wrong.
[Sarah walking down the hallway, chatting with staff]
RICHARD TAYLOR: Having Sarah in the building, we can catch those subtle declines and start treatment plans to prevent those hospitalizations.
[Steffani speaking on screen]
[On-screen text: Steffani, Resident]
STEFFANI: She's wonderful. She is just wonderful. She saved my life a couple of times. I get pneumonia quite a bit, and she's caught it every time.
[Brenda Schmidt speaking on screen]
[On-screen text: Brenda Schmidt, Dir. of Nursing Delmar Gardens West]
BRENDA SCHMIDT: She's brought an advanced level of skill to our nurses.
[Sarah and Brenda talking in Brenda’s office]
It's comforting for them to know that there's a nurse practitioner that they can bounce questions off of.
[A finger pulse oximeter being placed on a resident, transitioning to Sarah talking with a patient in bedside]
SARAH: In this role, I'm so lucky. I really get that hands on piece of nursing care that is so fulfilling for me.
[Sarah and Bruce meeting in a hallway and talking]
[Bruce Klein speaking on screen]
[On-screen text: Bruce Klein, Assist. Administrator Delmar Gardens west]
BRUCE KLEIN: Probably the biggest difference I notice with Optum in the building is a layer and a sense of more security for a lot of our residents.
[Laurie and her son in a patient room, talking with Sarah]
LAURIE: Sarah's been wonderful to us. She's been there, and not only for Jonathan, but also for me, and that's very reassuring to a parent.
[Laurie speaking on screen]
[On-screen text: Laurie, Parent of Resident]
We were able to take a trip for the first time in probably 15 years or more, that I felt like if we were gone for a two-week period, he would be okay. [Text Wrapping Break]
[Sarah and Richard hugging hello]
[Sarah tending to a resident]
SARAH: I have really great relationships with all of my residents. They know that I care. They know that I talk to their families and the Delmar Gardens staff. So they know that everybody is involved and cares.
[Richard dancing with a resident in the hallway]
RICHARD TAYLOR: Delmar Gardens' philosophy is love, care, and understanding. And I truly believe that Optum and Sarah fit right into that mold.
[Sarah in a patient room, talking and taking notes]
[On-screen text: Opum]
[MUSIC FADING]
