Skip to main content

Report

Insights in claims payment processing

Read a detailed report of pressing issues and opportunities based on what we're hearing from health plan executives.

Health care payments are evolving, but challenges remain

Sixty-seven percent of health plans are in the process of going paperless for claims payments. Yet pain points can slow their progress, and plans have different priorities. We commissioned a study with senior health plan executives to hear what’s on their minds.

  • Resource constraints are a top barrier.
  • Manual processes inhibit plans from streamlining payments.
  • The shift to value-based models will have a significant impact on payment delivery.

Read more about the trends influencing purchasing decisions and opportunities for payers.

Related healthcare insights

Article

Proactively manage genetic test spend with DEX Z-Codes

Learn how adopting DEX® Z-Codes® can help health plans create a comprehensive genetic testing coverage, coding and payment policy program.

Article

A day in the life of an Optum Frontier Therapies Care Ambassador

See how Care Ambassadors help patients navigate treatment, answer questions and connect them to the care they need.

Article

Second Opinion plus COEs can help address avoidable MSK surgeries 

Musculoskeletal surgeries are driving up costs. Payers can bend the curve with digital care, expert second opinions and high-performing surgical centers.