Skip to main content

Report

Insights in claims payment processing

Read a detailed report of pressing issues and opportunities based on what we're hearing from health plan executives.

Health care payments are evolving, but challenges remain

Sixty-seven percent of health plans are in the process of going paperless for claims payments. Yet pain points can slow their progress, and plans have different priorities. We commissioned a study with senior health plan executives to hear what’s on their minds.

  • Resource constraints are a top barrier.
  • Manual processes inhibit plans from streamlining payments.
  • The shift to value-based models will have a significant impact on payment delivery.

Read more about the trends influencing purchasing decisions and opportunities for payers.

Related healthcare insights

5 Ways to Help Improve Access to Personalized Behavioral Care

Article

5 ways to help improve access to personalized behavioral health care

Leading payers are implementing strategies that expand access, simplify navigation and connect members to the right behavioral health support at the right time.

How One Infusion Nurse's Attention to Detail Saved Patient's Life

Article

How one infusion nurse's attention to detail saved a patient's life

How an Optum Infusion Pharmacy nurse stops an emergency as a parent keeps fighting for care.

Is Your PBM Delivering the Best Value? 4 Key Questions to Ask

Article

Is your PBM delivering the best value? 4 key questions to ask

See if your PBM is giving you the tools and guidance you need to balance savings with improved outcomes.