Skip to main content

Report

Insights in claims payment processing

Read a detailed report of pressing issues and opportunities based on what we're hearing from health plan executives.

Health care payments are evolving, but challenges remain

Sixty-seven percent of health plans are in the process of going paperless for claims payments. Yet pain points can slow their progress, and plans have different priorities. We commissioned a study with senior health plan executives to hear what’s on their minds.

  • Resource constraints are a top barrier.
  • Manual processes inhibit plans from streamlining payments.
  • The shift to value-based models will have a significant impact on payment delivery.

Read more about the trends influencing purchasing decisions and opportunities for payers.

Related healthcare insights

White paper

Behavioral Health Payment Integrity: A Strategic Priority

Explore behavioral health challenges facing health plans and how modern payment integrity programs can adapt to new realities.

Article

Beyond visibility: What real transparency looks like in pharmacy benefits

Transparency isn't a product; it's a mindset. See how Optum Rx provides clear visibility into pricing, clinical care and more.

Article

Optum recognized as a Visionary Leader in Frost & Sullivan’s 2026 Frost Radar™

Independent analyst firm Frost & Sullivan recognized Optum for its innovation and growth in population health management.