Health information system (HIS) conversions are complex and require the complete attention of several hospital departments. However, providers must still maintain a healthy cash flow while the revenue cycle staff learns the new system.

Without a solution to maintain continuity, hospitals risk bad debt and leaving money uncollected.

This success snapshot reveals how Optum® A/R Recovery Service allowed one multi-state provider to dedicate its A/R recovery team to training on its new HIS without sacrificing cash flow. 