Skip to main content

Case study

Easier access to mental health services

Improve access to mental health care with digital scheduling

Refresh Mental Health was founded in 2017 to promote clinical excellence and access to mental health care. They offer outpatient care for substance use, mental illness and other behavioral health concerns across 36 states and Washington, D.C., at more than 300 locations.

Optum collaborated with Refresh to provide patients with real-time digital scheduling that’s available 24/7. Optum Patient Access and Engagement is simple to integrate and enables intricate operational, clinical and practice management processes.

Read the case study to learn how:

  • Refresh uses digital scheduling to make it more convenient to access mental health care 
  • Digital scheduling reduces no-show rates and positively impacts clinic revenue

Related healthcare insights

Top 5 Ways Optum Rx Is Putting AI Into Action

Article

Top 5 ways Optum Rx is putting AI into action

See how we’re using AI to make pharmacy care faster, more personalized and proactive.

Transforming the Pharmacy Member Experience with AI

Article

Transforming the pharmacy member experience with AI

Our AI technology proactively identifies and solves issues – before members even realize there’s a problem.

New Laws & Regulations Impacting Pharmacy in 2026

Article

Policy watch 2026: New laws and regulations impacting pharmacy

With new federal rules proposed and 1,500 PBM-related bills active in state legislatures, the scope of pharmacy regulation is changing.