[UPBEAT MUSIC] [A woman in an office suite climbs up a flight of stairs.] On-screen text: Making healthcare work better for everyone. [The woman walks along a wall with a big, white “Optum” logo on an orange background. Two split screens in succession, one with her hands typing on the keyboard of a laptop and the screen showing her options, and the other with her at a desk typing on her laptop and in low-light, her hands in profile, typing.] TANYA: My team and I think of ways that we can modernize and make healthcare work better for everyone. [On the left, the screen is split into two halves, in the top one a clapperboard in front of Tanya’s face, and in the bottom one, Tanya smiles in profile. On the right, Tanya sits in a chair, crosses her legs and smiles, against a grey background.] TANYA: I'm Tanya Hendrickson, I'm a Senior Product Director at Optum. [Close-up and middle-close up of Tanya alternate against the grey background.] On-screen text: Tanya Hendrickson. Senior Product Director, Optum. TANYA: Everyone at some point is going to need durable medical equipment. Wheelchairs, oxygen, walkers, anything that a patient or member needs to make their life more comfortable. DME benefits today are fragmented, they are unreliable, and they are prone to, you know, errors and delays. [The shots transition from a split screen with a middle close-up of Tanya sitting on the chair, and close-up of her face, as she speaks to alternating close-ups.] TANYA: A clinician will use the fax machine or a phone call to refer out for durable medical equipment. We find, 70% or more of initial orders have incomplete documentation. So, we're fixing that by really modernizing a lot of these processes. One of the things that we're doing is we're pushing prior authorization into the actual ordering workflow. Secondly, we're ensuring compliance with health plans policies right in the e-prescribing platform. And finally, with the national network, we're ensuring that health plans are paying for the best, highest quality, durable medical equipment and at the right price. Our goal is to help members get what they need when they need it. [The “O” of the Optum logo zooms in and shifts to the right and text appears inside it and to its left.] On-screen text: Solving healthcare’s biggest challenges. Always innovating. [The “O” of the Optum logo shrinks and shifts to the center to form the Optum logo.] On-screen text: Optum. [UPBEAT MUSIC PICKS UP AND THEN STOPS] [End of transcript]
