Every day we have an opportunity to make a difference
and I like to instill that in my family and my friends.
We wake up, we have one opportunity.
Today's only going to happen one time
and it's important to make that as amazing as we can.
Living in a rural community, we have a lot of farmers here.
We've got a lot of areas where healthcare is hard to come by.
We were able to offer telehealth.
We're able to give them resources that they didn't have before,
so that they can have better access to their providers
and not have to travel so far
to still see the people that they need to see.
But I think that's what healthcare is.
It's about getting the patients the resources they need
when they need it.
I was working with this physician who was really struggling to connect
with some of the patients they were seeing.
They were a specialist physician.
And I just sat down with them and I said,
"You know, tell me about you.
You know, how many kids do you have?
What do you do when you're not working?"
And it was a great conversation.
And so, let's have that same conversation with the patient.
And so, that's the first thing he did.
He pulled up a chair and he sat down and he said,
"I'm Dr. So-and-so.
I'm so excited to see you today."
And they asked the patient the same questions.
"What would you be doing if you weren't here in the hospital?"
And then from there on,
that physician and that patient had a great relationship.
And he, you know, that impacted that patient's experience
and it also impacted that provider's experience.
It's a collaborative, innovative atmosphere.
We are constantly working as a team
to come up with solutions, to break down barriers,
you know, and at the end of the day,
everybody's working for the betterment
of the patient and the member.
And so, I feel like I'm serving in a space alongside people
that have the same vision and same service heart as I do.