WEBVTT

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Hello and welcome to today's webinar,
Innovating Care for Vulnerable

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Populations.

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Before we get started,
I'd like to review a few housekeeping

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details.

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Today's webinar is being recorded in an
online archive of today's event will be

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available within one to two business days.

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If you have trouble seeing the slides at
any time during the presentation,

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please press F5 to reflect your screen on
APC or Command R If you're using a Mac,

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you may ask a question at any time during
the presentation by typing your question

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into the Q and A box located on the right
side of your screen and pressing Enter.

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And finally,
I'd like to remind you of a HIPS

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antitrust statement located in the link
just below the slide viewer.

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We will, as always,
comply with that statement.

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Among other things,
the antitrust statement prohibits from

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discussing competitively sensitive
information.

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We're very fortunate to have with us
today Zad Ahmad,

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he's a senior director in strategy and
innovation at Optum Home and Community,

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a division of Optum Health,
and Jared Landis,

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Vice President of research for Advisory
Board.

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At this time,
I'd like to turn the floor over to our

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speakers.

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Thank you so much, John,
and welcome everyone and thank you for

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joining us today.

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So as Joanne mentioned,
our session is focused on innovating care

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for vulnerable populations with a
specific emphasis on how technology can

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help meet the needs of MA and decent
members.

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By way of brief introduction, Saad Ahmed,
a Senior Director here in Optum Home and

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Community Care and Delivery,
which is a division of Optum Health.

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And as our name implies,
our big bet is how do we provide care in

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the home to help take care of members for
whom we have both longitudinal risk as

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well as episodic risk.

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And this includes D SNP members,
C SNP members, So chronic condition, SNPs,

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ISNIP and IE SNP institutional special
needs plans, as well as IE SNP.

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And of course, you know,
technology is a big part of how we

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deliver that care.

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And Jared, I'll hand it off to you.

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Thanks.

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Good morning, everyone.

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Jared Landis here,
Vice president over health plan research

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within Advisory Board.

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If you aren't familiar with Advisory
Board, strategic insights,

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market intelligence research firm,
I've been around for 40 plus years at

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this point,
have been part of the broader Optum

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umbrella for about 7 or 8 years at this
point.

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And so our team has been working with
Saad and the home and community team on

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the research and the findings that we'll
share with you today.

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Also just personal.

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Thank you everyone for taking the time
out to join us.

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I'll go ahead and dive in and get us
started.

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I want to 1st quickly Orient you to how
we're going to spend the next 50 minutes

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or so.

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Hopefully we'll have a little bit of time
at the end for questions,

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so feel free to put those in the chat or
in the question boxes.

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We go along and you know,
we'll circle back,

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we'll have some time at the end or jot
them down and you can submit them when we

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get to the end.

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But our agenda for today, our road map,
if you will,

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I'm going to start with a brief overview
of the MA and D SNP populations just to

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ensure that we're all working off the
same baseline set of knowledge in terms

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of these markets, these populations,
the the basics, what they look like.

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From there,
we'll dig in on the why of today's

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discussion,
why effective technology adoption matters

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in this space,
and the key problems that it can help

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solve.

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Then we'll hone in on key insights from
our health plan executive survey around

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how organizations are using technology in
the home.

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And next, we'll share recommendations,
guidance on how to navigate some of the

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barriers to effective technology adoption.

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Finally,
I wrap up with some closing remarks in

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that time for Q&amp;A.

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As I mentioned, before we get too far in,
I want to take just a moment to outline

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some of our key learning objectives for
today's session.

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Essentially,
this is what I hope you'll take away from

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our hour together.

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Most important is that we hope you take
away a comprehensive understanding of how

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health plans are leveraging technology to
meet the unique needs of Medicare

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Advantage and dual eligible special needs
planned population,

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particularly as it relates to complex
medical and social challenges within

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those populations.

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Underneath that broad banner,
by the end of this webinar,

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you should be able to articulate how
technology can improve care coordination,

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streamline care transitions,
empower providers and caregivers to

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manage chronic conditions more
effectively at scale.

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That's key.

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We'll talk about that as we go along
today.

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Also,
you should walk away today with an

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insight,
with an insight perspective on how to

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overcome those key operational barriers
here.

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As we'll talk about this,
just because there is promise in this

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space doesn't mean that we are guaranteed
to realize that promise.

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And so we have to overcome those
operational barriers, digital inequities,

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care fragmentation, provider readiness.

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And as we move through these topics,
I encourage you to think about how these

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insights apply to your own organization.

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Our plan is for you to leave here today
with practical ideas,

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actionable strategies that you can bring
back to your teams.

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Again, keep them in mind.

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We'll have opportunities to chat for
questions at the end,

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so submit those as we go along.

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As I mentioned earlier,
first want to ensure we're all working

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kind of from the same foundational
knowledge base or so in our first section,

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we'll take a step back for a moment and
look at the broader landscape,

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understand why technology and innovation
are so essential.

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First,
need to recognize the unique and complex

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challenges faced by Medicare Advantage
and dual eligible special needs planned

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populations,
the key social and clinical barriers

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these members encounter every day,
and how those challenges then shape the

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need for new approaches to care delivery.

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First up,
take a moment to summarize what makes D

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Snips unique within the Medicare
Advantage landscape.

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By virtue of your attendance here today,
I assume I'm largely preaching to the

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choir, so to speak,
so I won't spend a ton of time.

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But for any individuals less steeped in
this space,

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D Snips or dual Eligible Special Needs
plans are a type of Medicare Advantage

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plan that serves individuals eligible for
both Medicare and Medicaid.

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For your awareness,
there are different types of D Snips fun

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acronyms that go along with those Heidi's
fighties.

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We won't go into all those details here
today,

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but you know at the same time wanted
everyone to know that this is a growing

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population within the Medicare Advantage
space.

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Now over 6 million people enrolled in D
Snips and that population continues to

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grow year after year.

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What I want to focus on here,
the rest of the slide,

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what you see are some of the key
characteristics of these dually eligible

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individuals.

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They often face heightened health and
social challenges as well as logistical

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challenges since they have to navigate
both Medicare and Medicaid systems.

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Many experienced significant barriers to
accessing care,

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transportation difficulties,
social isolation, limited health literacy.

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This population is more likely to
struggle with chronic conditions,

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mental health conditions and disabilities
impacting their ability to live

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independently to manage their own health.

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Then,
given the myriad of healthcare needs that

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we're talking about here,
they frequently encounter fragmented care

763101bd-a179-4195-8dfa-db7930211015-2
00:07:48.968 --> 00:07:52.720
leading to gaps in treatment,
lack of support for their complex needs.

ccdae9a5-4db4-4e37-b857-0a59625efaa6-0
00:07:53.400 --> 00:07:56.405
Ultimately,
it's going to intersection of economic

ccdae9a5-4db4-4e37-b857-0a59625efaa6-1
00:07:56.405 --> 00:08:00.293
hardship, chronic illness,
limited support systems that increases

ccdae9a5-4db4-4e37-b857-0a59625efaa6-2
00:08:00.293 --> 00:08:03.240
their vulnerability within the healthcare
system.

3e537549-d753-4d23-a28e-8f6b08d2bd2c-0
00:08:03.240 --> 00:08:05.800
And so put it all together,
why does this matter?

4c1711e1-d49e-4765-a13d-e242869e90cd-0
00:08:06.200 --> 00:08:10.764
Addressing needs of dual eligible
individuals is critical not only to right

4c1711e1-d49e-4765-a13d-e242869e90cd-1
00:08:10.764 --> 00:08:15.389
support our members, our patients,
to improve their health, quality of life,

4c1711e1-d49e-4765-a13d-e242869e90cd-2
00:08:15.389 --> 00:08:19.954
but also from a big picture macro
perspective to ensure that our healthcare

4c1711e1-d49e-4765-a13d-e242869e90cd-3
00:08:19.954 --> 00:08:24.699
system delivers equitable, efficient,
coordinated care for the individuals who

4c1711e1-d49e-4765-a13d-e242869e90cd-4
00:08:24.699 --> 00:08:25.480
need it most.

4282be0c-3467-427d-b8b3-d0656297395f-0
00:08:27.360 --> 00:08:31.270
Then begs the question,
how do we address the unique needs of

4282be0c-3467-427d-b8b3-d0656297395f-1
00:08:31.270 --> 00:08:32.280
this population?

387c7794-6038-472d-82c0-a0777224d9ad-0
00:08:32.560 --> 00:08:36.499
No easy answers here,
just to be realistic about it,

387c7794-6038-472d-82c0-a0777224d9ad-1
00:08:36.499 --> 00:08:41.480
but there are avenues and there are
solutions that can be pursued.

8db0746f-651b-4476-8113-f8e2cbb3315e-0
00:08:42.040 --> 00:08:46.360
They are comprehensive, they are big,
they are, you know, tough in nature.

434cec6b-8b40-432e-9ec9-6f1d4adeac15-0
00:08:46.360 --> 00:08:50.720
But I think it breaks down into the two
main buckets here ultimately.

3456be8d-899c-403a-a0c8-c6ed2a9f6d14-0
00:08:50.920 --> 00:08:55.249
First you need to look to elevate the
baseline level of health and well-being

3456be8d-899c-403a-a0c8-c6ed2a9f6d14-1
00:08:55.249 --> 00:08:56.360
for this population.

c3fc6c5f-7551-490b-9217-a0c0779a5d24-0
00:08:56.640 --> 00:08:59.794
Said differently,
the decent population requires a variety

c3fc6c5f-7551-490b-9217-a0c0779a5d24-1
00:08:59.794 --> 00:09:01.880
of social determinants of health needs.

59620a9b-36e9-4e35-bbbd-900e53e874ba-0
00:09:01.880 --> 00:09:05.862
Social factors like housing,
transportation, food security,

59620a9b-36e9-4e35-bbbd-900e53e874ba-1
00:09:05.862 --> 00:09:10.641
access to community resources can
significantly impact their underlying

59620a9b-36e9-4e35-bbbd-900e53e874ba-2
00:09:10.641 --> 00:09:14.955
ability to manage chronic conditions,
adhere to treatment plans,

59620a9b-36e9-4e35-bbbd-900e53e874ba-3
00:09:14.955 --> 00:09:17.080
and maintain overall well-being.

b4ad83e0-47a6-4a4d-8611-77662fc6494b-0
00:09:17.680 --> 00:09:21.204
Second,
those multifaceted healthcare needs must

b4ad83e0-47a6-4a4d-8611-77662fc6494b-1
00:09:21.204 --> 00:09:24.800
be met effectively and in a high quality
fashion.

97a5ad88-a1c4-44d4-9775-3076a311ca11-0
00:09:24.800 --> 00:09:28.431
Again, if I were to say that differently,
what we're talking about here,

97a5ad88-a1c4-44d4-9775-3076a311ca11-1
00:09:28.431 --> 00:09:31.317
this population will need to utilize
healthcare services,

97a5ad88-a1c4-44d4-9775-3076a311ca11-2
00:09:31.317 --> 00:09:32.760
multiple healthcare services.

61d19510-f6a9-4162-be79-931ff2c1d2d9-0
00:09:33.040 --> 00:09:36.975
Accordingly,
clinical and care coordination needs must

61d19510-f6a9-4162-be79-931ff2c1d2d9-1
00:09:36.975 --> 00:09:39.480
go beyond traditional medical care.

f4e74f4f-3bdf-45bb-a314-c95d6f849c03-0
00:09:39.480 --> 00:09:43.527
This can include things like behavioral
health services, care coordination,

f4e74f4f-3bdf-45bb-a314-c95d6f849c03-1
00:09:43.527 --> 00:09:46.509
preventative care steps,
home based care interventions,

f4e74f4f-3bdf-45bb-a314-c95d6f849c03-2
00:09:46.509 --> 00:09:48.640
which we'll talk about a lot here today.

762856ee-0a0a-4c06-914b-11144ca6bb0a-0
00:09:49.000 --> 00:09:51.685
By effectively addressing these two
buckets,

762856ee-0a0a-4c06-914b-11144ca6bb0a-1
00:09:51.685 --> 00:09:56.579
you can elevate the health and well-being
on an ongoing basis while improving the

762856ee-0a0a-4c06-914b-11144ca6bb0a-2
00:09:56.579 --> 00:10:00.280
effectiveness of the interactions with
the healthcare system.

503e7c7f-c7d2-4310-b986-ad6ac249f631-0
00:10:01.000 --> 00:10:05.260
Ultimately, we're talking about kind of,
you know, the tried and true,

503e7c7f-c7d2-4310-b986-ad6ac249f631-1
00:10:05.260 --> 00:10:07.000
right care at the right time.

07d8372b-afa4-4d98-9cd0-5b6df148e133-0
00:10:07.000 --> 00:10:11.003
And that then in turn prevents avoidable
hospital utilization,

07d8372b-afa4-4d98-9cd0-5b6df148e133-1
00:10:11.003 --> 00:10:13.800
supports better outcomes,
all those things.

92cc256c-78d0-42eb-859d-1551bb9d8811-0
00:10:14.480 --> 00:10:16.960
Again,
we want to be impractical here today.

edfad096-11be-48cd-b9a5-c97beb61b8a2-0
00:10:16.960 --> 00:10:19.720
We want this session to be practically
beneficial for you.

44cebf55-cd32-4112-85b5-e2aab170d507-0
00:10:19.960 --> 00:10:23.576
So I'd encourage you to take a moment,
consider the question,

44cebf55-cd32-4112-85b5-e2aab170d507-1
00:10:23.576 --> 00:10:27.891
which social determinant of health is
most challenging to address in your

44cebf55-cd32-4112-85b5-e2aab170d507-2
00:10:27.891 --> 00:10:29.000
population and why.

1cdca404-9e53-4e6a-b2f0-3370eca2b884-0
00:10:29.240 --> 00:10:31.840
And if you feel so inclined,
you can put that answer in the chat.

2a9faaa7-2f4f-4c65-a190-da075a11481f-0
00:10:35.280 --> 00:10:37.960
I mentioned Home Based Care briefly on
the previous slide.

a7619cc9-c840-4444-a5b6-1da9a58d76cf-0
00:10:37.960 --> 00:10:41.497
This is something that's been steadily
gaining momentum in the Medicare

a7619cc9-c840-4444-a5b6-1da9a58d76cf-1
00:10:41.497 --> 00:10:44.200
Advantage market broadly and with D SNPs
specifically.

06a351d4-1c2b-4a66-a82c-dca42795d715-0
00:10:44.200 --> 00:10:48.992
This growth is because of the potential
Home based Care holds to help plans

06a351d4-1c2b-4a66-a82c-dca42795d715-1
00:10:48.992 --> 00:10:52.840
respond to both financial pressures and
member expectations.

1df16612-23f9-4e5a-86bb-184469d470d4-0
00:10:53.200 --> 00:10:57.280
When we break down the main reasons why
Care is moving to the home,

1df16612-23f9-4e5a-86bb-184469d470d4-1
00:10:57.280 --> 00:11:02.080
1st and fundamental, most fundamental,
the home is a lower priced site of care,

1df16612-23f9-4e5a-86bb-184469d470d4-2
00:11:02.080 --> 00:11:04.120
lowest priced site of care, right.

1015092c-5376-4638-ad33-64bf3fd89fff-0
00:11:04.600 --> 00:11:08.407
Providing care in the home when
clinically appropriate is less expensive

1015092c-5376-4638-ad33-64bf3fd89fff-1
00:11:08.407 --> 00:11:12.320
than facility based settings like
hospitals or skilled nursing facilities.

3c6420a9-19da-40cb-af3f-ce2ff9d11bda-0
00:11:12.680 --> 00:11:15.674
As health plans struggle with managing
clinical costs,

3c6420a9-19da-40cb-af3f-ce2ff9d11bda-1
00:11:15.674 --> 00:11:19.758
they are increasingly turning to the home
as a cost effective alternative,

3c6420a9-19da-40cb-af3f-ce2ff9d11bda-2
00:11:19.758 --> 00:11:23.569
helping control spending while
simultaneously delivering high quality

3c6420a9-19da-40cb-af3f-ce2ff9d11bda-3
00:11:23.569 --> 00:11:27.000
care from chronic condition management to
post acute recovery.

053c10a3-a85d-47d7-801a-8cb7fda6e2e3-0
00:11:27.120 --> 00:11:31.489
Home based care can prevent unnecessary
hospitalizations, reduce readmissions,

053c10a3-a85d-47d7-801a-8cb7fda6e2e3-1
00:11:31.489 --> 00:11:34.200
leading to significant savings for health
plans.

d9052845-31ac-4cbd-b44c-d5942f6b1a64-0
00:11:34.200 --> 00:11:38.407
And I think one of the dynamics about
home based care is really that

d9052845-31ac-4cbd-b44c-d5942f6b1a64-1
00:11:38.407 --> 00:11:41.700
interesting element,
the reality that they, you know,

d9052845-31ac-4cbd-b44c-d5942f6b1a64-2
00:11:41.700 --> 00:11:46.821
home based place care can support on that
prevention and Wellness on the upfront my

d9052845-31ac-4cbd-b44c-d5942f6b1a64-3
00:11:46.821 --> 00:11:50.968
even on the primary care side,
as well as on the back end that post

d9052845-31ac-4cbd-b44c-d5942f6b1a64-4
00:11:50.968 --> 00:11:54.200
discharge recovery therapy ongoing
management needs.

cc3992ec-1f4e-4d3f-bb7a-9676d3df41e0-0
00:11:54.480 --> 00:11:58.217
So that's, you know,
kind of a unique value proposition about

cc3992ec-1f4e-4d3f-bb7a-9676d3df41e0-1
00:11:58.217 --> 00:12:03.160
the home setting that really you don't
get with any other facility based setting.

ee962492-ed7b-4584-b686-ab500a416df6-0
00:12:03.480 --> 00:12:05.120
Second, consumer preferences.

2633e63b-43b4-4e76-b8b5-9f18626c2d63-0
00:12:05.120 --> 00:12:07.200
Here, consumer preferences are clear.

814b4078-ffb1-4a1b-9968-0531ba1d6f87-0
00:12:08.240 --> 00:12:12.440
Individuals want care that is convenient,
comfortable, personalized.

c9e90eae-1481-4d60-b827-523aecaae6d4-0
00:12:12.640 --> 00:12:14.000
They want home based care.

04834be6-4f4c-41f1-a6c5-a10caae01f36-0
00:12:14.000 --> 00:12:16.484
Home based care offers flexibility,
privacy,

04834be6-4f4c-41f1-a6c5-a10caae01f36-1
00:12:16.484 --> 00:12:19.080
the ability to stay in a familiar
environment.

567a72b8-8a98-4851-9ddb-379378a5bcb9-0
00:12:19.320 --> 00:12:22.419
There is, you know,
survey after survey that makes this

567a72b8-8a98-4851-9ddb-379378a5bcb9-1
00:12:22.419 --> 00:12:23.360
abundantly clear.

b7babfc1-a496-4d8d-9ab2-054ee5aa032b-0
00:12:23.800 --> 00:12:27.720
It's especially important for older
adults, those with limited mobility.

71fc531c-16d0-4101-b632-f026931da2f5-0
00:12:28.400 --> 00:12:33.250
Our survey and interviews confirm that
plans are responding to this demand,

71fc531c-16d0-4101-b632-f026931da2f5-1
00:12:33.250 --> 00:12:36.760
investing in solutions to meet members
where they are.

c0654fb4-900a-46ee-8c80-9616904ca430-0
00:12:38.160 --> 00:12:39.280
3rd next.

11d7520f-e8f2-46c2-a921-b9120b403f82-0
00:12:39.520 --> 00:12:41.880
Emphasis on whole person care models.

41d95f38-1135-42c7-9f17-2fe2a688fd88-0
00:12:42.120 --> 00:12:46.663
Home based care makes it easier not just
to address clinical needs but also those

41d95f38-1135-42c7-9f17-2fe2a688fd88-1
00:12:46.663 --> 00:12:48.880
social and behavioral health challenges.

19519bd8-3faa-4d8c-9767-05524bd14319-0
00:12:49.160 --> 00:12:53.175
Providers and caregivers can better
assess and intervene in areas like

19519bd8-3faa-4d8c-9767-05524bd14319-1
00:12:53.175 --> 00:12:56.569
nutrition, housing,
social isolation when they're connected

19519bd8-3faa-4d8c-9767-05524bd14319-2
00:12:56.569 --> 00:12:59.905
to members in their daily lives,
when they have, you know,

19519bd8-3faa-4d8c-9767-05524bd14319-3
00:12:59.905 --> 00:13:02.960
that view inside at the member at the
patient's home.

0ca71a72-e1e0-4d25-8ff8-e8de3714ae55-0
00:13:03.240 --> 00:13:07.778
This approach supports healthier outcomes
aligns with the industry's ongoing shift

0ca71a72-e1e0-4d25-8ff8-e8de3714ae55-1
00:13:07.778 --> 00:13:09.200
towards whole person care.

af3d3b9e-e236-4ec4-b5de-6ff61904eff4-0
00:13:09.960 --> 00:13:12.720
4th need for scalable solutions.

7e1e28c5-9b86-46d1-ab4d-aaaebaf3ba8f-0
00:13:12.720 --> 00:13:14.400
I'll double click on this in a moment.

96b3121a-0089-45b6-95b0-2ed04dd30ea0-0
00:13:14.400 --> 00:13:19.178
And then finally, most practically,
the rise in number of homebound adults,

96b3121a-0089-45b6-95b0-2ed04dd30ea0-1
00:13:19.178 --> 00:13:22.888
but the aging population,
increasing prevalence of chronic

96b3121a-0089-45b6-95b0-2ed04dd30ea0-2
00:13:22.888 --> 00:13:27.478
condition means more individuals are
unable to easily access traditional

96b3121a-0089-45b6-95b0-2ed04dd30ea0-3
00:13:27.478 --> 00:13:31.440
facility based care settings,
even their primary care offices.

bda76ecb-e8a4-4da4-b026-7e3b06cf5aa2-0
00:13:31.640 --> 00:13:35.822
Home based care addresses this gap by
bringing services directly to those who

bda76ecb-e8a4-4da4-b026-7e3b06cf5aa2-1
00:13:35.822 --> 00:13:39.040
are homebound, reducing barriers to care,
improving equity.

ae0f52f1-a01a-4ce6-b616-acd727a530b8-0
00:13:39.280 --> 00:13:43.767
This trend is particularly relevant for
Medicare Advantage and DECENT plans where

ae0f52f1-a01a-4ce6-b616-acd727a530b8-1
00:13:43.767 --> 00:13:48.200
a significant portion of members face
mobility and or transportation challenges.

7b941284-dfcf-46ad-82b8-74f86f0a0811-0
00:13:48.200 --> 00:13:52.196
And So what we're talking about here
shift towards home based care,

7b941284-dfcf-46ad-82b8-74f86f0a0811-1
00:13:52.196 --> 00:13:56.664
offering the opportunity to better
control costs while improving experience

7b941284-dfcf-46ad-82b8-74f86f0a0811-2
00:13:56.664 --> 00:13:59.250
and delivering comprehensive,
high quality,

7b941284-dfcf-46ad-82b8-74f86f0a0811-3
00:13:59.250 --> 00:14:03.600
coordinated care that ultimately reflects
people's preferences and needs.

2e1dbf83-751b-4d8b-91ff-14df70666848-0
00:14:05.720 --> 00:14:09.508
When we talked to health plan leaders
about home based care delivery,

2e1dbf83-751b-4d8b-91ff-14df70666848-1
00:14:09.508 --> 00:14:12.160
the first question is almost always about
scale.

ef534b9a-47c7-4f9b-90b6-819f96b6bef2-0
00:14:12.160 --> 00:14:14.480
How can we scale these models?

3d07b99c-276f-41cd-8ab6-ad0dd60cbca0-0
00:14:14.480 --> 00:14:16.040
Because let's be pragmatic.

c887e1b3-8be7-4c7c-8640-c6b9fb1cfd19-0
00:14:16.360 --> 00:14:19.928
The reality is outside of a residential
living environment,

c887e1b3-8be7-4c7c-8640-c6b9fb1cfd19-1
00:14:19.928 --> 00:14:23.200
you've got a single patient,
single member and a home.

3d8a77ef-dd75-477a-a33d-370fee774787-0
00:14:23.440 --> 00:14:27.080
You've got the windshield time as
caregivers travel between patients.

8c47be84-770e-44d7-9bd4-6d7f3b79d650-0
00:14:27.320 --> 00:14:31.996
How many patients can we truly manage in
the home is a question I get from health

8c47be84-770e-44d7-9bd4-6d7f3b79d650-1
00:14:31.996 --> 00:14:33.080
plans all the time.

485be8dc-1032-4b8e-b31a-eafeca959c88-0
00:14:33.080 --> 00:14:34.920
And that's where technology comes into
play.

ff8bc23f-442e-46a3-a407-079af255a6fa-0
00:14:34.920 --> 00:14:39.319
Technology becomes pivotal and making
these new models of care possible at

ff8bc23f-442e-46a3-a407-079af255a6fa-1
00:14:39.319 --> 00:14:43.072
scale across the industry,
leaders are turning to technology to

ff8bc23f-442e-46a3-a407-079af255a6fa-2
00:14:43.072 --> 00:14:47.120
tackle some of our biggest challenges in
a couple of different ways.

0c528f17-dfdb-4363-abe7-3e309f7edab2-0
00:14:47.120 --> 00:14:51.160
With the correct tools,
we can be more efficient with our time.

f253285d-7eb1-4466-873a-2cc458504eac-0
00:14:51.280 --> 00:14:55.491
That's on the left hand side,
enable better care coordination,

f253285d-7eb1-4466-873a-2cc458504eac-1
00:14:55.491 --> 00:15:00.303
improve communication across care teams
to maximize the FTE allocation,

f253285d-7eb1-4466-873a-2cc458504eac-2
00:15:00.303 --> 00:15:05.584
Proactively manage chronic conditions to
minimize escalations to deploy timely

f253285d-7eb1-4466-873a-2cc458504eac-3
00:15:05.584 --> 00:15:06.520
interventions.

300123d6-cb86-4a6d-b334-4689c65964bc-0
00:15:06.960 --> 00:15:10.926
On the operational side,
technology offers additional advantages

300123d6-cb86-4a6d-b334-4689c65964bc-1
00:15:10.926 --> 00:15:13.855
for scale,
can streamline administrative tasks,

300123d6-cb86-4a6d-b334-4689c65964bc-2
00:15:13.855 --> 00:15:18.981
freeing up time to focus on patient care,
facilitate home based care delivery or in

300123d6-cb86-4a6d-b334-4689c65964bc-3
00:15:18.981 --> 00:15:22.642
some case serve as a substitute for in
person interactions,

300123d6-cb86-4a6d-b334-4689c65964bc-4
00:15:22.642 --> 00:15:25.754
whether through virtual visits,
remote monitoring,

300123d6-cb86-4a6d-b334-4689c65964bc-5
00:15:25.754 --> 00:15:27.280
digital engagement tools.

1d676e57-8356-41d9-bb7d-141cb4dcaf1f-0
00:15:27.280 --> 00:15:30.549
Lastly,
optimizing clinical workflows and support

1d676e57-8356-41d9-bb7d-141cb4dcaf1f-1
00:15:30.549 --> 00:15:34.080
seamless care transitions by smartly
leveraging data.

8d6edfd1-2e2b-4853-8960-e215d75b0097-0
00:15:34.080 --> 00:15:37.400
Leveraging data correctly,
we can better intervene,

8d6edfd1-2e2b-4853-8960-e215d75b0097-1
00:15:37.400 --> 00:15:41.360
we can better monitor and manage our
patients clinical needs.

14eaec4f-df4d-4c08-ad33-d8223ac444ae-0
00:15:41.360 --> 00:15:44.520
In short, technology isn't an add on here.

b90e6697-f7c6-4d6b-b6a8-31ac0c97324a-0
00:15:44.680 --> 00:15:50.005
It's the enabler that will allow us to
deliver more coordinated, efficient,

b90e6697-f7c6-4d6b-b6a8-31ac0c97324a-1
00:15:50.005 --> 00:15:54.000
personalized care in the home to those
who need it most.

0e462bf7-45d4-4de5-86bb-d18efa7405dd-0
00:15:55.280 --> 00:15:57.280
Let me move us forward here.

3bb7e3a7-66cb-474c-b7e1-9671938c5159-0
00:15:57.480 --> 00:16:01.040
So that's the backdrop for the rest of
our time today.

3fd83aaf-3c49-4ff9-84d7-8741bc44eaa8-0
00:16:01.040 --> 00:16:05.586
Hopefully everyone now feeling solid on
the basics of the DSNP population,

3fd83aaf-3c49-4ff9-84d7-8741bc44eaa8-1
00:16:05.586 --> 00:16:08.799
the role technology can play in meeting
their needs,

3fd83aaf-3c49-4ff9-84d7-8741bc44eaa8-2
00:16:08.799 --> 00:16:10.800
particularly in the home setting.

48157d60-f94d-4257-8d0a-b694687b66c5-0
00:16:11.080 --> 00:16:14.560
This is the need and the potential
promise.

eb1ca265-83b7-4bf7-a376-7a1edce88501-0
00:16:14.800 --> 00:16:17.578
Next,
I want to shift our lens to how are MA

eb1ca265-83b7-4bf7-a376-7a1edce88501-1
00:16:17.578 --> 00:16:20.480
plans actually thinking about home
technology?

00579b53-e63a-4191-9f11-e719b65dd5a3-0
00:16:20.480 --> 00:16:23.040
What and how are health plans doing here?

3efa978d-58eb-48e5-ab91-562462c2f7c8-0
00:16:23.200 --> 00:16:26.160
What is the industry's experience to date?

0788c6c7-6cb2-4c1e-8865-7d1f77ae1641-0
00:16:26.720 --> 00:16:30.664
To better understand how health plans are
approaching in home and supporting

0788c6c7-6cb2-4c1e-8865-7d1f77ae1641-1
00:16:30.664 --> 00:16:33.430
technologies,
we conducted a survey of 50 health plan

0788c6c7-6cb2-4c1e-8865-7d1f77ae1641-2
00:16:33.430 --> 00:16:33.840
leaders.

77d0521f-f500-4d23-8f32-228f2e12e27e-0
00:16:34.120 --> 00:16:38.531
Respondents represent a mix of plan types
including national, regional,

77d0521f-f500-4d23-8f32-228f2e12e27e-1
00:16:38.531 --> 00:16:43.556
state based organizations range of plans
including individual MA plans, Medicaid,

77d0521f-f500-4d23-8f32-228f2e12e27e-2
00:16:43.556 --> 00:16:45.640
D SNPs, individual exchange plans.

d5cf0834-c333-43b7-890d-db02f0512567-0
00:16:45.920 --> 00:16:51.091
This diverse group provided insights into
both the adoption and the effectiveness

d5cf0834-c333-43b7-890d-db02f0512567-1
00:16:51.091 --> 00:16:56.200
of technology solutions across a range of
member populations and plan offerings.

2dd5f6dd-16af-4e54-b0f6-752bc9639294-0
00:16:57.040 --> 00:17:00.320
Again, let's start on the pragmatic side,
the barriers.

cf39293b-a644-4f5a-893c-dee11260443f-0
00:17:00.320 --> 00:17:01.440
I want to be realistic.

8e3c767e-1cad-4484-9a55-e17ece5074eb-0
00:17:01.720 --> 00:17:06.640
Just because the promise of technology
enabled care in the home exists,

8e3c767e-1cad-4484-9a55-e17ece5074eb-1
00:17:06.640 --> 00:17:10.400
doesn't care guarantee that it is or will
be realized.

27c62e05-f4ff-48d2-adba-524e4a4a2f08-0
00:17:10.680 --> 00:17:13.876
Realistically,
health plans continue to face barriers

27c62e05-f4ff-48d2-adba-524e4a4a2f08-1
00:17:13.876 --> 00:17:18.080
when it comes to both adopting and
investing in new digital solutions.

50264fbe-2394-4a78-8bf8-22a93e764faa-0
00:17:18.080 --> 00:17:22.204
So let's take a closer look at some of
the key challenges limiting technology

50264fbe-2394-4a78-8bf8-22a93e764faa-1
00:17:22.204 --> 00:17:22.680
adoption.

93693426-2c8f-4186-ab25-59b2f89829e4-0
00:17:23.840 --> 00:17:24.840
Funding limitations.

837c4c99-b5af-4ac6-87d3-818f98f05104-0
00:17:24.880 --> 00:17:29.562
Budget constraints remain a major hurdle,
making it difficult for plans to invest

837c4c99-b5af-4ac6-87d3-818f98f05104-1
00:17:29.562 --> 00:17:33.674
in new technologies or to scale digital
initiatives across their member

837c4c99-b5af-4ac6-87d3-818f98f05104-2
00:17:33.674 --> 00:17:34.360
populations.

674a7419-f274-4d08-8472-aa21f13c2f55-0
00:17:34.720 --> 00:17:36.080
Regulatory compliance.

c7a16b5b-1259-46cd-8f12-036d1b8fedfa-0
00:17:36.080 --> 00:17:40.520
Complex and ever changing regulatory
landscape not only adds administrative

c7a16b5b-1259-46cd-8f12-036d1b8fedfa-1
00:17:40.520 --> 00:17:43.382
costs,
but also slows the adoption of innovative

c7a16b5b-1259-46cd-8f12-036d1b8fedfa-2
00:17:43.382 --> 00:17:44.960
solutions at the same time.

6e538979-e63a-488a-8e8e-ee0d9bf4c3e9-0
00:17:44.960 --> 00:17:49.546
We'll talk in a few slides about how
regulatory compliance is also a tailwind

6e538979-e63a-488a-8e8e-ee0d9bf4c3e9-1
00:17:49.546 --> 00:17:50.840
here driving adoption.

0e9fc677-857d-4bf6-a276-f15801f07c88-0
00:17:51.440 --> 00:17:52.440
Digital literacy.

b9ba1f9d-98c1-45cb-9887-53231a951660-0
00:17:52.440 --> 00:17:56.797
Low technology literacy among both
members and staff can limit engagement,

b9ba1f9d-98c1-45cb-9887-53231a951660-1
00:17:56.797 --> 00:18:01.619
reduce the effectiveness of digital tools,
especially in populations that may need

b9ba1f9d-98c1-45cb-9887-53231a951660-2
00:18:01.619 --> 00:18:02.840
those solutions most.

f3c74a59-da67-4dde-b286-0e0d3045311c-0
00:18:02.840 --> 00:18:04.200
Lastly, reimbursement.

a195f1ac-6240-442a-a805-7763f908b485-0
00:18:04.200 --> 00:18:08.780
Unclear or insufficient reimbursement
models often discourage plans from

a195f1ac-6240-442a-a805-7763f908b485-1
00:18:08.780 --> 00:18:13.612
adopting new technology enabled care
approaches as a financial return may be

a195f1ac-6240-442a-a805-7763f908b485-2
00:18:13.612 --> 00:18:14.240
uncertain.

1204efb6-efe9-4b3f-9add-d30c43beb563-0
00:18:15.000 --> 00:18:19.244
On the right hand side slide,
we asked health plans what is limiting

1204efb6-efe9-4b3f-9add-d30c43beb563-1
00:18:19.244 --> 00:18:23.919
their investment in this space given the
comments I just made about funding

1204efb6-efe9-4b3f-9add-d30c43beb563-2
00:18:23.919 --> 00:18:27.241
limitations,
questions on ROI maps that cost ranks as

1204efb6-efe9-4b3f-9add-d30c43beb563-3
00:18:27.241 --> 00:18:30.440
the top investment challenge cited by
health plans.

5ac09f7e-387e-499d-86bd-d547196a3fb9-0
00:18:30.720 --> 00:18:35.131
This highlights the need for creative
solutions and strategic vendor

5ac09f7e-387e-499d-86bd-d547196a3fb9-1
00:18:35.131 --> 00:18:39.734
partnerships that make technology
adoption more feasible so that we can

5ac09f7e-387e-499d-86bd-d547196a3fb9-2
00:18:39.734 --> 00:18:43.698
ultimately be more impactful for our
members heading in here,

5ac09f7e-387e-499d-86bd-d547196a3fb9-3
00:18:43.698 --> 00:18:48.812
I'll put the same question to everyone in
today's audience that we asked in our

5ac09f7e-387e-499d-86bd-d547196a3fb9-4
00:18:48.812 --> 00:18:51.562
survey,
What's the biggest barrier to tech

5ac09f7e-387e-499d-86bd-d547196a3fb9-5
00:18:51.562 --> 00:18:53.479
adoption in your organization?

fac05c33-510c-49bc-8be5-0a58772341fe-0
00:18:53.840 --> 00:18:56.130
Again,
feel free to put that in the chat if

fac05c33-510c-49bc-8be5-0a58772341fe-1
00:18:56.130 --> 00:18:57.120
you're so inclined.

51f414d5-f926-42de-8651-bbbbef81fb00-0
00:18:58.760 --> 00:19:03.960
Want to make sure I actually click the
slide and don't leave you all again.

6a5d06e5-5632-436d-89f5-c4d3b8e3ed8b-0
00:19:05.000 --> 00:19:07.476
Given the investment barriers I just laid
out,

6a5d06e5-5632-436d-89f5-c4d3b8e3ed8b-1
00:19:07.476 --> 00:19:11.480
we're seeing a noticeable shift in
strategy among Medicare Advantage plans.

a2bf3652-5020-4db8-9b7f-0ac37369940d-0
00:19:11.480 --> 00:19:15.205
Plans are priorities,
prioritizing tools that help them better

a2bf3652-5020-4db8-9b7f-0ac37369940d-1
00:19:15.205 --> 00:19:19.166
manage the care of their existing
populations over consumer facing

a2bf3652-5020-4db8-9b7f-0ac37369940d-2
00:19:19.166 --> 00:19:22.360
technologies with the goal of attracting
new members.

49a01938-899a-453d-8794-50acaedd825e-0
00:19:22.760 --> 00:19:25.714
On the left hand side,
you see the strategic focus areas that

49a01938-899a-453d-8794-50acaedd825e-1
00:19:25.714 --> 00:19:27.240
are top of mind for plans today.

b117d833-2780-4472-a6ef-e5d8fa2aa341-0
00:19:27.560 --> 00:19:29.000
Better care coordination.

769c4b2d-1b54-4ea1-a753-94c55b6d5392-0
00:19:29.000 --> 00:19:32.680
Ensure members receive that seamless,
integrated care across settings.

30c82360-8864-491a-8017-2d5418a87040-0
00:19:33.080 --> 00:19:37.847
Risk stratification to help identify
hiding members allocate resources more

30c82360-8864-491a-8017-2d5418a87040-1
00:19:37.847 --> 00:19:38.600
effectively.

4455f97e-46d7-4540-8176-af61734974bf-0
00:19:38.600 --> 00:19:44.037
Proactive interventions that allow care
teams to anticipate and address health

4455f97e-46d7-4540-8176-af61734974bf-1
00:19:44.037 --> 00:19:46.240
issues before they become acute.

acf5b14e-8d0a-4bd7-ad10-825eae9ecc1a-0
00:19:46.840 --> 00:19:51.370
When asked what factors most influence
technology investment decisions,

acf5b14e-8d0a-4bd7-ad10-825eae9ecc1a-1
00:19:51.370 --> 00:19:56.153
majority of respondents pointed to
patient and member outcomes as their top

acf5b14e-8d0a-4bd7-ad10-825eae9ecc1a-2
00:19:56.153 --> 00:19:56.720
priority.

0cf1a567-9300-4087-a4a4-192af21a4c6c-0
00:19:56.720 --> 00:19:59.325
Clearly,
demonstrating that improved care

0cf1a567-9300-4087-a4a4-192af21a4c6c-1
00:19:59.325 --> 00:20:04.040
management delivering better health
results for current members is a driver

0cf1a567-9300-4087-a4a4-192af21a4c6c-2
00:20:04.040 --> 00:20:08.010
of technology decisions,
much more than viewing technology as a

0cf1a567-9300-4087-a4a4-192af21a4c6c-3
00:20:08.010 --> 00:20:10.120
shiny object to attract enrollees.

5705c220-fdd5-469b-9fe7-f333989b5696-0
00:20:11.560 --> 00:20:15.434
In that same vein,
when evaluating technology investments,

5705c220-fdd5-469b-9fe7-f333989b5696-1
00:20:15.434 --> 00:20:20.360
health plans often prioritize back end
solutions over member facing tools.

e9b16010-f547-4e8d-a680-4891b5e2d640-0
00:20:20.360 --> 00:20:23.674
I'll unpack a few reasons momentarily,
but at the most basic,

e9b16010-f547-4e8d-a680-4891b5e2d640-1
00:20:23.674 --> 00:20:25.920
it gets back to that idea of scale, right?

62aa32ff-0ca0-4540-9983-16bd84ea051f-0
00:20:25.920 --> 00:20:29.440
How can adopting technologies improve our
efficiency?

0afe977f-6f0c-42c7-bb7e-2831c4ff637c-0
00:20:29.640 --> 00:20:33.800
Limit costs and resource requirements for
a home based care model.

25a5afd3-d65b-4670-8c00-c6e069449dcc-0
00:20:34.400 --> 00:20:37.520
Back end technologies like benefit
verification system.

ec77b676-e2af-439e-abbf-f0dd2403592b-0
00:20:37.520 --> 00:20:42.241
Documentation tools operate behind the
stream scenes to streamline core

ec77b676-e2af-439e-abbf-f0dd2403592b-1
00:20:42.241 --> 00:20:45.520
administrative tasks,
lessen the burden on staff.

c0638b55-542d-44c4-ae14-d2142cb51e9e-0
00:20:45.920 --> 00:20:48.960
For example,
benefit verification systems automate

c0638b55-542d-44c4-ae14-d2142cb51e9e-1
00:20:48.960 --> 00:20:52.240
eligibility checks,
reducing manual errors and delays.

5a70b3ec-ad63-44e4-8072-79afb76441f0-0
00:20:52.560 --> 00:20:55.215
Documentation tools support accurate
record keeping,

5a70b3ec-ad63-44e4-8072-79afb76441f0-1
00:20:55.215 --> 00:20:57.520
which helps with compliance and
coordination.

baaafd51-81b9-4c70-923d-efaa3dab45aa-0
00:20:58.240 --> 00:21:00.917
API integrations are another important
component,

baaafd51-81b9-4c70-923d-efaa3dab45aa-1
00:21:00.917 --> 00:21:05.040
connecting various internal systems to
improve data and workflow efficiency.

177fe792-5f28-43d9-8583-5b49b5f8b377-0
00:21:05.400 --> 00:21:08.529
Similarly,
claims processing automation speeds up

177fe792-5f28-43d9-8583-5b49b5f8b377-1
00:21:08.529 --> 00:21:11.659
payments,
reduces errors by automating the review

177fe792-5f28-43d9-8583-5b49b5f8b377-2
00:21:11.659 --> 00:21:12.159
process.

4acae6d4-3a5c-43f9-92b3-5be98f194385-0
00:21:12.480 --> 00:21:18.080
Plans favour these back end solutions
because they present less perceived risk.

8d26e22d-3140-44de-8f70-031402692909-0
00:21:19.560 --> 00:21:20.560
I said that differently.

cc97655a-1440-4e05-991d-45a2c74511a6-0
00:21:20.560 --> 00:21:25.044
Realizing the value from these
investments doesn't rely on direct member

cc97655a-1440-4e05-991d-45a2c74511a6-1
00:21:25.044 --> 00:21:27.440
engagement, which can be unpredictable.

651d5d1b-06ef-4f14-993c-ca9326298bde-0
00:21:27.680 --> 00:21:32.048
Realizing the value here is much more
something that plans feel they can

651d5d1b-06ef-4f14-993c-ca9326298bde-1
00:21:32.048 --> 00:21:35.520
control adoption typically smoother among
internal staff.

57ab5157-dd81-449d-a25c-c7a5a05b7f63-0
00:21:35.800 --> 00:21:39.160
There's an immediate measurable impact on
workflow and cost.

23fc0fc7-710d-4af6-9563-397252bd94be-0
00:21:39.400 --> 00:21:43.971
And contrast those front end or member
facing technologies such as mobile apps,

23fc0fc7-710d-4af6-9563-397252bd94be-1
00:21:43.971 --> 00:21:46.314
portals,
they can face inconsistent user

23fc0fc7-710d-4af6-9563-397252bd94be-2
00:21:46.314 --> 00:21:49.000
engagement,
other adoption related challenges.

aaa4808a-3ac9-47b6-a2c2-eee8b64a41b0-0
00:21:49.000 --> 00:21:52.127
So overall,
back end technologies more likely to

aaa4808a-3ac9-47b6-a2c2-eee8b64a41b0-1
00:21:52.127 --> 00:21:56.978
deliver reliable improvements to
operations and deliver those cost savings,

aaa4808a-3ac9-47b6-a2c2-eee8b64a41b0-2
00:21:56.978 --> 00:22:00.680
making them a preferred investment for
many health plans.

bc2e2fa7-3d5f-47aa-9e7c-ffd3d026e7ef-0
00:22:03.400 --> 00:22:07.153
What I hope you're starting to see here
is the practical approach that health

bc2e2fa7-3d5f-47aa-9e7c-ffd3d026e7ef-1
00:22:07.153 --> 00:22:09.800
plans are taking to technology adoption
in this space.

a3945e20-5bd5-42be-a6fd-fd2741e9701f-0
00:22:09.800 --> 00:22:14.680
This isn't some sci-fi futuristic version
of the world.

0940895e-efd0-4612-8700-0708ab1f14c2-0
00:22:14.880 --> 00:22:19.360
This is leveraging technology to solve
real business challenges.

70ba8ea3-a838-45e7-972a-59a4fac3232c-0
00:22:19.360 --> 00:22:24.308
And that's also the case when you dig in
on the factors compelling health plans to

70ba8ea3-a838-45e7-972a-59a4fac3232c-1
00:22:24.308 --> 00:22:25.560
invest in technology.

19882a10-6910-4e07-a43d-9477f519c497-0
00:22:26.040 --> 00:22:29.080
Specifically here I'm talking about
regulatory changes.

1ef33988-20fd-4e65-8604-047cb3895e9f-0
00:22:29.080 --> 00:22:33.336
Regulatory changes actually play an
outsized role in determining technology

1ef33988-20fd-4e65-8604-047cb3895e9f-1
00:22:33.336 --> 00:22:33.840
adoption.

8af9cb2b-5fa9-44da-8fb7-ec0648e37ff4-0
00:22:33.840 --> 00:22:39.363
Health plans view technology investments
as a catalyst for responding to new and

8af9cb2b-5fa9-44da-8fb7-ec0648e37ff4-1
00:22:39.363 --> 00:22:41.000
or evolving regulations.

d29e201e-de44-4023-a93a-448550e284b8-0
00:22:41.680 --> 00:22:43.840
First exclusive align enrollment.

630131eb-688a-47e4-a8a1-77acd63796f5-0
00:22:43.840 --> 00:22:47.980
We're moving to a world where states
require D SNPs to enroll only full

630131eb-688a-47e4-a8a1-77acd63796f5-1
00:22:47.980 --> 00:22:50.797
benefit,
dually eligible individuals who receive

630131eb-688a-47e4-a8a1-77acd63796f5-2
00:22:50.797 --> 00:22:54.880
both Medicare and Medicaid benefits from
the same parent organization.

27647e0d-7460-42ad-ac9b-f5f022e92c17-0
00:22:55.040 --> 00:22:59.118
The idea is to streamline care by
providing a single set of benefits,

27647e0d-7460-42ad-ac9b-f5f022e92c17-1
00:22:59.118 --> 00:23:02.497
unified materials,
integrated processes for enrollees and

27647e0d-7460-42ad-ac9b-f5f022e92c17-2
00:23:02.497 --> 00:23:03.080
providers.

0d795c30-cc97-47e0-8dc2-69f34dac2eb2-0
00:23:03.400 --> 00:23:06.560
Accordingly,
plans need robust technology systems.

16f891b0-714f-4539-8e6d-3b9e430f1c32-0
00:23:08.880 --> 00:23:13.454
Next, star ratings, my apologies here,
I didn't get the slide updated,

16f891b0-714f-4539-8e6d-3b9e430f1c32-1
00:23:13.454 --> 00:23:17.321
but if you did catch it,
if you didn't catch it, last week,

16f891b0-714f-4539-8e6d-3b9e430f1c32-2
00:23:17.321 --> 00:23:22.089
CMS dropped the 2027 Medicare Advantage
and Part D proposed rule and that

16f891b0-714f-4539-8e6d-3b9e430f1c32-3
00:23:22.089 --> 00:23:25.440
outlined a number of potential star
rating changes.

54129b71-0ea7-4b1c-9742-7e75c8190cd2-0
00:23:25.720 --> 00:23:29.080
I would also note we're a long way from
those being finalized, right?

22717b22-8e14-41ed-a44c-2495e02fe7d3-0
00:23:29.080 --> 00:23:33.404
It's the proposed rule,
so I won't get into tons of specifics,

22717b22-8e14-41ed-a44c-2495e02fe7d3-1
00:23:33.404 --> 00:23:38.689
but it does call for the HealthEquity
Index or the excellent Health Outcomes

22717b22-8e14-41ed-a44c-2495e02fe7d3-2
00:23:38.689 --> 00:23:40.680
for all reward to be removed.

70ab86b6-d333-4d04-ab5e-1e03912233e3-0
00:23:40.680 --> 00:23:43.520
So that likely won't be a factor going
forward.

98fc52d2-674c-4be6-833b-75b8d665cd49-0
00:23:43.720 --> 00:23:47.924
But if you look at the proposed changes
in general, in aggregate,

98fc52d2-674c-4be6-833b-75b8d665cd49-1
00:23:47.924 --> 00:23:51.554
the spirit of the changes appears to be
about, you know,

98fc52d2-674c-4be6-833b-75b8d665cd49-2
00:23:51.554 --> 00:23:56.204
a growing emphasis on outcomes over
procedure and then the long run that

98fc52d2-674c-4be6-833b-75b8d665cd49-3
00:23:56.204 --> 00:24:00.727
incentivizing technology adoption is
going to improve quality metrics,

98fc52d2-674c-4be6-833b-75b8d665cd49-4
00:24:00.727 --> 00:24:02.320
clinical cost efficiency.

ca3b6ae7-b42d-48ca-91fe-43f9b4b9a95a-0
00:24:03.160 --> 00:24:04.800
3rd, Rab B audits.

77fdf958-49a3-47d1-a300-76dc5b3e0e03-0
00:24:04.960 --> 00:24:10.442
CMS has expanded its Rab B audit program,
conducting retroactive audits for payment

77fdf958-49a3-47d1-a300-76dc5b3e0e03-1
00:24:10.442 --> 00:24:14.880
years from 2018 to 2024,
increasing the number of audited MA plans.

64da27e0-c3ce-4f5c-b9ea-a733856143d1-0
00:24:15.200 --> 00:24:19.883
Risk adjustment errors found in samples
result in financial penalties as a

64da27e0-c3ce-4f5c-b9ea-a733856143d1-1
00:24:19.883 --> 00:24:24.067
percentage of total revenue,
driving plans to adopt technology for

64da27e0-c3ce-4f5c-b9ea-a733856143d1-2
00:24:24.067 --> 00:24:26.440
improved documentation and compliance.

d192f665-b4b3-4417-9af1-a8ee072217d7-0
00:24:26.840 --> 00:24:29.120
Lastly, V28 coding requirements.

244023da-6d02-49a5-b47d-43f125f0ae89-0
00:24:29.120 --> 00:24:34.160
New coding standards require more precise
and comprehensive clinical data reporting.

9f82f42e-0487-4b63-a71c-22a6e93aaae4-0
00:24:34.360 --> 00:24:37.516
Plans must upgrade their systems to
capture code,

9f82f42e-0487-4b63-a71c-22a6e93aaae4-1
00:24:37.516 --> 00:24:42.440
submit accurate information to meet
regulatory requirements, avoid penalties.

6150ca45-dffa-406f-bb4c-c5299d5010d6-0
00:24:42.440 --> 00:24:45.739
Put it all together,
these regulatory forces are making

6150ca45-dffa-406f-bb4c-c5299d5010d6-1
00:24:45.739 --> 00:24:49.805
technology adoption essential for health
plans to ensure compliance,

6150ca45-dffa-406f-bb4c-c5299d5010d6-2
00:24:49.805 --> 00:24:53.400
optimize performance and improve outcomes
for their members.

9ec4b2ad-2b3f-45cd-a520-44e08c42e61c-0
00:24:56.480 --> 00:25:01.317
Beyond regulatory pressures,
the overall overarching market forces are

9ec4b2ad-2b3f-45cd-a520-44e08c42e61c-1
00:25:01.317 --> 00:25:05.064
also pushing leaders to consider
technology solutions,

9ec4b2ad-2b3f-45cd-a520-44e08c42e61c-2
00:25:05.064 --> 00:25:08.879
particularly as it relates to clinical
cost management.

7a53876f-976c-4eba-8434-09b2d244d5c5-0
00:25:09.160 --> 00:25:11.726
While operational costs,
as I noted earlier,

7a53876f-976c-4eba-8434-09b2d244d5c5-1
00:25:11.726 --> 00:25:15.262
is seen as the biggest barrier to
investing in new solutions,

7a53876f-976c-4eba-8434-09b2d244d5c5-2
00:25:15.262 --> 00:25:19.824
plans must still make smart investment
decisions that will allow them to manage

7a53876f-976c-4eba-8434-09b2d244d5c5-3
00:25:19.824 --> 00:25:20.679
clinical costs.

2a650e3a-c1e2-4aca-98f1-191a4e77e58b-0
00:25:20.680 --> 00:25:25.267
I'm sure everyone's seen all of the
headlines about the clinical cost spikes

2a650e3a-c1e2-4aca-98f1-191a4e77e58b-1
00:25:25.267 --> 00:25:26.400
the last 2-3 years.

34d15710-e479-4523-923f-1ac2c70e9450-0
00:25:26.680 --> 00:25:31.020
There's health plans continuing to
struggle to get MLRS under control,

34d15710-e479-4523-923f-1ac2c70e9450-1
00:25:31.020 --> 00:25:35.543
The vast majority of Blues plans
operating in a negative operating margin

34d15710-e479-4523-923f-1ac2c70e9450-2
00:25:35.543 --> 00:25:38.600
last year,
much of that driven by clinical costs.

67735653-d4f3-46af-9cca-fa0ae81e635e-0
00:25:38.600 --> 00:25:44.256
Health plans face unprecedented financial
pressures from rising medical expenses,

67735653-d4f3-46af-9cca-fa0ae81e635e-1
00:25:44.256 --> 00:25:48.395
increased drug costs,
growing dual eligible population with

67735653-d4f3-46af-9cca-fa0ae81e635e-2
00:25:48.395 --> 00:25:52.120
complex needs,
all driving up the total cost of care.

fa6e3ecd-b9c8-403c-86be-0fbf0e296944-0
00:25:52.440 --> 00:25:55.753
At the same time,
competition in the decent market is

fa6e3ecd-b9c8-403c-86be-0fbf0e296944-1
00:25:55.753 --> 00:26:00.600
intensified fine as more plans look to
that market as a potential growth lane.

4b3adbb0-e8b0-4578-ad6d-92a6d80afa67-0
00:26:00.600 --> 00:26:05.238
Given the hyper competitive nature of the
individual Medicare Advantage market,

4b3adbb0-e8b0-4578-ad6d-92a6d80afa67-1
00:26:05.238 --> 00:26:08.253
if you will,
health plans are looking to thread the

4b3adbb0-e8b0-4578-ad6d-92a6d80afa67-2
00:26:08.253 --> 00:26:12.080
needle here on growth strategies that
enable sustainable margins.

bea61023-b829-4c34-a2c2-c85c0c0ee99e-0
00:26:12.080 --> 00:26:15.387
And again,
doing that requires an effective clinical

bea61023-b829-4c34-a2c2-c85c0c0ee99e-1
00:26:15.387 --> 00:26:19.006
cost management approach,
advanced analytics, automation,

bea61023-b829-4c34-a2c2-c85c0c0ee99e-2
00:26:19.006 --> 00:26:23.998
digital care management tools and power
plans to more effectively identify high

bea61023-b829-4c34-a2c2-c85c0c0ee99e-3
00:26:23.998 --> 00:26:26.993
risk members,
reduce avoidable utilization line

bea61023-b829-4c34-a2c2-c85c0c0ee99e-4
00:26:26.993 --> 00:26:27.680
operations.

a7f678e2-977b-4194-b6cc-29d99495df9e-0
00:26:28.040 --> 00:26:31.306
Again, for plans,
it's about balancing the upfront

a7f678e2-977b-4194-b6cc-29d99495df9e-1
00:26:31.306 --> 00:26:35.790
investment requirements with taking steps
necessary to control costs,

a7f678e2-977b-4194-b6cc-29d99495df9e-2
00:26:35.790 --> 00:26:38.160
improve outcomes, remain competitive.

f9e060ff-d0d5-4724-b7e7-9526f7160be1-0
00:26:38.160 --> 00:26:42.068
So as we've seen in the market,
plans that fail to strike the right

f9e060ff-d0d5-4724-b7e7-9526f7160be1-1
00:26:42.068 --> 00:26:44.080
balance fail to embrace this shift.

5edd3d19-e17b-4531-ab53-c6f28452e9a0-0
00:26:44.080 --> 00:26:48.642
They risk being left behind in an
increasingly demanding and competitive

5edd3d19-e17b-4531-ab53-c6f28452e9a0-1
00:26:48.642 --> 00:26:49.080
market.

7ab5ae32-3710-4c1e-b011-786f6e10acd6-0
00:26:49.440 --> 00:26:53.325
And so now I'm going to turn things over
to Saad to go deeper on our survey and

7ab5ae32-3710-4c1e-b011-786f6e10acd6-1
00:26:53.325 --> 00:26:54.200
research findings.

edf237d5-0744-457c-9faa-fbb1a071bd79-0
00:26:54.200 --> 00:26:56.933
First,
he'll focus on technology adoption and

edf237d5-0744-457c-9faa-fbb1a071bd79-1
00:26:56.933 --> 00:27:01.688
effectiveness trends and then close us
out with a set of action steps for plans

edf237d5-0744-457c-9faa-fbb1a071bd79-2
00:27:01.688 --> 00:27:02.520
going forward.

78a58283-da93-4a8d-9799-f55b3dadfb8f-0
00:27:04.800 --> 00:27:05.560
Thank you, Jared.

6fb57b23-b96f-4eab-b76a-9eb88ed155df-0
00:27:05.680 --> 00:27:08.462
So hopefully up until this point,
you know,

6fb57b23-b96f-4eab-b76a-9eb88ed155df-1
00:27:08.462 --> 00:27:13.332
laid out some of the promises and but
also being realistic about some of the

6fb57b23-b96f-4eab-b76a-9eb88ed155df-2
00:27:13.332 --> 00:27:15.040
challenges with technology.

5f9627e5-51e7-4618-ad99-c285105fd2c0-0
00:27:15.680 --> 00:27:18.705
But you know,
to Jared's point also of being practical,

5f9627e5-51e7-4618-ad99-c285105fd2c0-1
00:27:18.705 --> 00:27:22.973
wanted to highlight from our experience
as well as the research on some of the

5f9627e5-51e7-4618-ad99-c285105fd2c0-2
00:27:22.973 --> 00:27:25.080
solutions that you may find beneficial.

ae6d1bfd-f9ec-4ca8-8202-172638218a99-0
00:27:28.520 --> 00:27:33.356
So I think many if not all of you would
buy into the thesis that you know

ae6d1bfd-f9ec-4ca8-8202-172638218a99-1
00:27:33.356 --> 00:27:38.193
technology does hold the promise to
augment if not complement care in the

ae6d1bfd-f9ec-4ca8-8202-172638218a99-2
00:27:38.193 --> 00:27:38.520
home.

e7db3d4a-b337-4b67-96e1-50025f1e0555-0
00:27:39.480 --> 00:27:44.790
But to clarify what we mean by technology,
we thought it would be helpful to bucket

e7db3d4a-b337-4b67-96e1-50025f1e0555-1
00:27:44.790 --> 00:27:46.560
it into two main categories.

22812b77-70ad-4d35-85a0-bb94cad7371c-0
00:27:47.040 --> 00:27:52.444
First category of direct care technology
which really focusing on the specific

22812b77-70ad-4d35-85a0-bb94cad7371c-1
00:27:52.444 --> 00:27:57.370
interaction between patients and
providers and that's the focus on this

22812b77-70ad-4d35-85a0-bb94cad7371c-2
00:27:57.370 --> 00:28:01.680
slide and then in two slides from now
supporting technologies.

3ad212ef-2046-4c3e-aaa7-0f5277986799-0
00:28:01.680 --> 00:28:04.665
So really those that are focused more on
back end,

3ad212ef-2046-4c3e-aaa7-0f5277986799-1
00:28:04.665 --> 00:28:08.120
more on enhancing care delivery or
operational efficiency.

6f6fefba-46d7-4b45-b921-a39c889fb432-0
00:28:08.960 --> 00:28:13.615
So definitely not an exhaustive list,
but some examples of these direct care

6f6fefba-46d7-4b45-b921-a39c889fb432-1
00:28:13.615 --> 00:28:16.518
technologies,
telehealth as I'm sure you're all

6f6fefba-46d7-4b45-b921-a39c889fb432-2
00:28:16.518 --> 00:28:19.360
familiar with,
enabling virtual consultations,

6f6fefba-46d7-4b45-b921-a39c889fb432-3
00:28:19.360 --> 00:28:23.229
remote check insurance,
ongoing communications with care teams,

6f6fefba-46d7-4b45-b921-a39c889fb432-4
00:28:23.229 --> 00:28:24.560
things of that nature.

36fdf1e9-e934-4614-9c35-fdadf7bbae5b-0
00:28:25.080 --> 00:28:28.913
Remote patient monitoring,
using devices to track vital signs and

36fdf1e9-e934-4614-9c35-fdadf7bbae5b-1
00:28:28.913 --> 00:28:33.734
other health indicators in real time and
then providing that data to providers and

36fdf1e9-e934-4614-9c35-fdadf7bbae5b-2
00:28:33.734 --> 00:28:35.999
other care coordinators and clinicians.

7fa95a7b-b5a7-45de-be29-8520aef3f665-0
00:28:37.160 --> 00:28:40.617
Wearable devices such as smartwatches and
fitness trackers,

7fa95a7b-b5a7-45de-be29-8520aef3f665-1
00:28:40.617 --> 00:28:43.960
helping patients and their care teams
monitor activities.

95693e0d-5c85-4508-83d6-0f0a25b19b24-0
00:28:43.960 --> 00:28:49.227
Again, going back to that theme of data,
smart home technologies like fall

95693e0d-5c85-4508-83d6-0f0a25b19b24-1
00:28:49.227 --> 00:28:53.160
detection systems,
motion sensors and voice assistants.

c42e6c57-11b5-4a26-a33e-e39f03d29a80-0
00:28:53.240 --> 00:28:55.460
Obviously,
when we're talking about patients in the

c42e6c57-11b5-4a26-a33e-e39f03d29a80-1
00:28:55.460 --> 00:28:57.552
home or in assisted living facilities,
you know,

c42e6c57-11b5-4a26-a33e-e39f03d29a80-2
00:28:57.552 --> 00:28:59.559
these things start to play an increasing
role.

f0d2c3e9-bccd-48d4-9efc-7665f43fa0f0-0
00:29:00.560 --> 00:29:05.077
And then Med management tools,
including smart pill dispensers and

f0d2c3e9-bccd-48d4-9efc-7665f43fa0f0-1
00:29:05.077 --> 00:29:09.056
automated reminders,
honestly pretty low hanging fruit and

f0d2c3e9-bccd-48d4-9efc-7665f43fa0f0-2
00:29:09.056 --> 00:29:14.045
sort of low fidelity interventions,
but the data show proven to be pretty

f0d2c3e9-bccd-48d4-9efc-7665f43fa0f0-3
00:29:14.045 --> 00:29:14.720
effective.

23765d77-10f3-40d7-b3ea-f460b29cae25-0
00:29:15.800 --> 00:29:18.028
And then finally in home,
diagnostic tools,

23765d77-10f3-40d7-b3ea-f460b29cae25-1
00:29:18.028 --> 00:29:21.725
empowering patients to conduct certain
medical tests at homes, you know,

23765d77-10f3-40d7-b3ea-f460b29cae25-2
00:29:21.725 --> 00:29:25.169
not having to go to a laboratory to get
any sort of screening done,

23765d77-10f3-40d7-b3ea-f460b29cae25-3
00:29:25.169 --> 00:29:27.600
but actually being able to do that in the
home.

ec7d2f97-e2d3-4540-a13d-98ddbbe06d93-0
00:29:34.810 --> 00:29:39.594
So highlighted some examples of direct
care technologies, but of course,

ec7d2f97-e2d3-4540-a13d-98ddbbe06d93-1
00:29:39.594 --> 00:29:43.002
you know,
what is important is how how widely these

ec7d2f97-e2d3-4540-a13d-98ddbbe06d93-2
00:29:43.002 --> 00:29:47.000
are being adopted and actually being used
in the real world.

b33281e9-b921-4ec4-9726-6b5e0587521c-0
00:29:47.800 --> 00:29:53.421
So looking back to our survey results,
you can see that the most commonly used

b33281e9-b921-4ec4-9726-6b5e0587521c-1
00:29:53.421 --> 00:29:58.830
in home technology are medication
management tools at 35 responses or about

b33281e9-b921-4ec4-9726-6b5e0587521c-2
00:29:58.830 --> 00:30:00.040
30% of the total.

43079b2b-ff6b-4043-9cb1-ef2e9c3a741c-0
00:30:00.720 --> 00:30:05.110
Not surprising honestly, you know,
medication management is a universal

43079b2b-ff6b-4043-9cb1-ef2e9c3a741c-1
00:30:05.110 --> 00:30:05.720
challenge.

e84e1bcd-7c08-48ae-8dc3-ff7a23862875-0
00:30:06.080 --> 00:30:09.800
As mentioned, these are fairly easy.

37554187-491e-4793-b4c4-6474eda6ebbe-0
00:30:10.280 --> 00:30:13.042
I use that term relatively to implement
and they deliver,

37554187-491e-4793-b4c4-6474eda6ebbe-1
00:30:13.042 --> 00:30:15.520
you know clear value for both members and
the plan.

6095b12a-8bc3-4d17-99ad-05ffc8bf5bdf-0
00:30:16.560 --> 00:30:20.240
In contrast,
smart home devices are the least used.

59809535-069c-4b3e-8c3b-a601eeac5088-0
00:30:21.360 --> 00:30:24.165
Some feedback we got on that as higher
costs,

59809535-069c-4b3e-8c3b-a601eeac5088-1
00:30:24.165 --> 00:30:27.520
integration challenges and then
uncertainty about ROI.

fd90e53e-525c-4dd2-ae73-10cb1b075bca-0
00:30:28.480 --> 00:30:33.000
So having the technology available to
members is 1 things.

75013f30-0f90-4538-95a4-ab7bd822cf61-0
00:30:33.000 --> 00:30:36.675
But you know,
for those that are do have them, you know,

75013f30-0f90-4538-95a4-ab7bd822cf61-1
00:30:36.675 --> 00:30:39.320
how how often are they actually using it?

0b8e0cfd-4e9b-4c30-aea5-4f1c451fad2e-0
00:30:39.680 --> 00:30:44.390
So as you see in that right call out
there, most respondents in our survey,

0b8e0cfd-4e9b-4c30-aea5-4f1c451fad2e-1
00:30:44.390 --> 00:30:49.040
25 to 50% of their members said that they
actively use in home technology.

c8f6c88e-c395-40fc-a583-907d00b7d287-0
00:30:49.360 --> 00:30:52.417
So admittedly,
engagement here is moderate, but you know,

c8f6c88e-c395-40fc-a583-907d00b7d287-1
00:30:52.417 --> 00:30:56.160
there's certainly opportunities to gauge
more members with technology.

c802ca60-98b3-462a-b1bd-2dd6c14a8959-0
00:31:01.880 --> 00:31:05.622
So as mentioned,
supporting technologies are those that

c802ca60-98b3-462a-b1bd-2dd6c14a8959-1
00:31:05.622 --> 00:31:10.902
are focused more on the back end and
really focused on enhancing care delivery

c802ca60-98b3-462a-b1bd-2dd6c14a8959-2
00:31:10.902 --> 00:31:12.640
or operational efficiency.

030cc054-31fb-4e47-81ff-0143b73fcb89-0
00:31:13.640 --> 00:31:16.307
Again, not an exhaustive list,
but you know,

030cc054-31fb-4e47-81ff-0143b73fcb89-1
00:31:16.307 --> 00:31:20.870
couldn't leave out EMR integration,
which is fundamental think we're all buy

030cc054-31fb-4e47-81ff-0143b73fcb89-2
00:31:20.870 --> 00:31:24.249
into the fact that having a unified view
of the patient,

030cc054-31fb-4e47-81ff-0143b73fcb89-3
00:31:24.249 --> 00:31:28.812
ensuring that all members who are taking
care of that patient have access to

030cc054-31fb-4e47-81ff-0143b73fcb89-4
00:31:28.812 --> 00:31:31.479
certain clinical notes as data is
important.

fb27c8b3-a406-4fcb-aa8f-d55003e4a09a-0
00:31:32.240 --> 00:31:36.541
So EMR integration, you know,
first and foremost can't talk about

fb27c8b3-a406-4fcb-aa8f-d55003e4a09a-1
00:31:36.541 --> 00:31:41.363
technology without talking about AI
increasingly being used as a powerful

fb27c8b3-a406-4fcb-aa8f-d55003e4a09a-2
00:31:41.363 --> 00:31:45.599
predictive tool with ambient listening,
member engagement tools,

fb27c8b3-a406-4fcb-aa8f-d55003e4a09a-3
00:31:45.599 --> 00:31:49.640
risk stratification, data analytics,
which is that third one.

21dee05b-f76d-4a26-849f-f247b7f3ffe1-0
00:31:50.240 --> 00:31:55.271
So included that and then data analytics
specifically at talking about risk

21dee05b-f76d-4a26-849f-f247b7f3ffe1-1
00:31:55.271 --> 00:31:59.377
stratification and not just risk
stratification on, you know,

21dee05b-f76d-4a26-849f-f247b7f3ffe1-2
00:31:59.377 --> 00:32:04.806
low risk members to high risk members,
but using it in more meaningful ways with,

21dee05b-f76d-4a26-849f-f247b7f3ffe1-3
00:32:04.806 --> 00:32:07.918
you know,
certain diagnosis or certain sort of

21dee05b-f76d-4a26-849f-f247b7f3ffe1-4
00:32:07.918 --> 00:32:13.347
attributes bringing in perhaps, you know,
zip code data or other things to really

21dee05b-f76d-4a26-849f-f247b7f3ffe1-5
00:32:13.347 --> 00:32:16.591
sort of get a,
a more nuanced view of the member

21dee05b-f76d-4a26-849f-f247b7f3ffe1-6
00:32:16.591 --> 00:32:17.320
population.

e33eba12-356d-4140-8d37-cce6ee517861-0
00:32:24.160 --> 00:32:27.560
So bringing again some of our survey
insights here.

203708de-519a-495d-ae01-f3c36b1deeab-0
00:32:27.920 --> 00:32:32.347
The most commonly used supporting
technology are not surprisingly data

203708de-519a-495d-ae01-f3c36b1deeab-1
00:32:32.347 --> 00:32:35.464
analytical,
data analytics tools for patient risk

203708de-519a-495d-ae01-f3c36b1deeab-2
00:32:35.464 --> 00:32:36.400
stratification.

db701584-e28a-4732-8224-d48b4bcee391-0
00:32:37.520 --> 00:32:40.879
We know that, you know,
risk stratification is important for

db701584-e28a-4732-8224-d48b4bcee391-1
00:32:40.879 --> 00:32:44.680
population milk management and obviously
a high priority for plants.

614ecd0e-f602-4c12-bae4-e0a8840e020a-0
00:32:46.680 --> 00:32:50.097
So not, you know,
think that this trend will continue

614ecd0e-f602-4c12-bae4-e0a8840e020a-1
00:32:50.097 --> 00:32:53.895
asking again about the effectiveness of
these technologies,

614ecd0e-f602-4c12-bae4-e0a8840e020a-2
00:32:53.895 --> 00:32:58.072
as noted in the call out,
more than half of respondents rated the

614ecd0e-f602-4c12-bae4-e0a8840e020a-3
00:32:58.072 --> 00:33:02.440
effectiveness somewhere on the range of
very effective to effective.

7b9fcdd3-e856-4d18-9a0d-86d0901f1adc-0
00:33:03.280 --> 00:33:06.680
So not bad,
but obviously still rooms for improvement.

6cfaa1f2-fbbb-44de-a030-a8117859ca0f-0
00:33:07.680 --> 00:33:10.291
And you know,
a question for the audience and please

6cfaa1f2-fbbb-44de-a030-a8117859ca0f-1
00:33:10.291 --> 00:33:11.720
feel for you to use the chat.

af81ab23-decb-4d5f-8f80-1841e7731aec-0
00:33:12.400 --> 00:33:16.033
Just looking at these server results,
does do these adoption rates surprise you

af81ab23-decb-4d5f-8f80-1841e7731aec-1
00:33:16.033 --> 00:33:18.804
or would you think that's something
that's on the lower end,

af81ab23-decb-4d5f-8f80-1841e7731aec-2
00:33:18.804 --> 00:33:20.440
would probably be on the higher end.

0dc5b9b9-90c1-4e5c-992b-7aa8064991f2-0
00:33:20.920 --> 00:33:23.800
So feel free to use the chat and provide
your responses.

cc2248c0-631d-43a6-a6ce-d9460fcea319-0
00:33:30.690 --> 00:33:35.966
So wrapping up this section,
trying to bring this life to death with

cc2248c0-631d-43a6-a6ce-d9460fcea319-1
00:33:35.966 --> 00:33:38.490
an actual case study of a member.

d3630142-66c2-4d2f-997e-62026bf3d8fd-0
00:33:39.370 --> 00:33:43.775
So this is a story about Margaret who is
a 72 year old who is, excuse me,

d3630142-66c2-4d2f-997e-62026bf3d8fd-1
00:33:43.775 --> 00:33:46.930
a 72 year old grandmother enrolled in a
decent plan.

f3abd4e6-51c4-4e31-a525-67b39c066b84-0
00:33:47.960 --> 00:33:51.641
In the first year on the plan,
Margaret was diagnosed with CHF,

f3abd4e6-51c4-4e31-a525-67b39c066b84-1
00:33:51.641 --> 00:33:53.080
congestive heart failure.

a7307dd1-7036-4023-bbc4-057826ce8f99-0
00:33:53.480 --> 00:33:58.320
She received in home nursing support to
monitor symptoms and manage medications.

8cce3c6c-694b-4010-b785-b7e534dddde1-0
00:33:58.520 --> 00:34:03.134
She also started using remote patient
monitoring to help track her vital signs

8cce3c6c-694b-4010-b785-b7e534dddde1-1
00:34:03.134 --> 00:34:05.880
and provide real time alerts to her care
team.

64aa1340-eba0-42cf-a501-ad50e50f2cdf-0
00:34:06.840 --> 00:34:09.545
Obviously,
nothing is foolproof and despite these

64aa1340-eba0-42cf-a501-ad50e50f2cdf-1
00:34:09.545 --> 00:34:12.089
efforts,
Margaret did unfortunately have a hip

64aa1340-eba0-42cf-a501-ad50e50f2cdf-2
00:34:12.089 --> 00:34:16.527
fracture after a fall and needed to go to
the hospital and then subsequently to a

64aa1340-eba0-42cf-a501-ad50e50f2cdf-3
00:34:16.527 --> 00:34:17.880
skilled nursing facility.

27b00882-ed0a-4b82-b6c6-d5563d3bb1b0-0
00:34:18.760 --> 00:34:21.680
Again, technology played a key role here.

0c80ce88-9c74-457a-bfe1-b029a11917fb-0
00:34:22.240 --> 00:34:25.301
Her EMR followed her at cross care
settings,

0c80ce88-9c74-457a-bfe1-b029a11917fb-1
00:34:25.301 --> 00:34:30.743
care coordination platforms connected her
to providers and then she was able to

0c80ce88-9c74-457a-bfe1-b029a11917fb-2
00:34:30.743 --> 00:34:32.240
safely return to home.

c4eae8aa-98dc-4e69-aacd-3daf4de782fa-0
00:34:33.400 --> 00:34:37.549
In the second year,
an annual telehealth Wellness visit was

c4eae8aa-98dc-4e69-aacd-3daf4de782fa-1
00:34:37.549 --> 00:34:41.560
conducted and actually uncovered a
diagnosis of diabetes.

bf1c103d-2759-468b-b10f-c289b24912cc-0
00:34:42.040 --> 00:34:47.235
She began treatment for diabetes
advancing in Home Care Services and

bf1c103d-2759-468b-b10f-c289b24912cc-1
00:34:47.235 --> 00:34:51.000
unfortunately she also had a diagnosis of
cancer.

df240327-7444-4f58-85ca-f05c9b8eff62-0
00:34:52.200 --> 00:34:56.581
Remote nation monitoring was used not
only to manage her diabetes,

df240327-7444-4f58-85ca-f05c9b8eff62-1
00:34:56.581 --> 00:34:59.720
but also sort of the progression of her
cancer.

bd3d973f-905b-4d99-ae26-922a94c2a3b5-0
00:35:01.400 --> 00:35:04.195
Lastly,
in a topic that I feel has sort of

bd3d973f-905b-4d99-ae26-922a94c2a3b5-1
00:35:04.195 --> 00:35:07.835
fizzled out,
but Jared mentioned as well was, you know,

bd3d973f-905b-4d99-ae26-922a94c2a3b5-2
00:35:07.835 --> 00:35:11.280
access and addressing social determinants
of health.

81ef124d-6582-4842-a7dd-9ae135df7191-0
00:35:11.800 --> 00:35:15.794
So Margaret also received personal care
services twice a week,

81ef124d-6582-4842-a7dd-9ae135df7191-1
00:35:15.794 --> 00:35:20.360
smart home assistance reminded her of
appointments and medication time.

4f994fe0-e459-413b-98b0-ecbcc877311c-0
00:35:20.640 --> 00:35:23.670
So again,
just providing a an example over the

4f994fe0-e459-413b-98b0-ecbcc877311c-1
00:35:23.670 --> 00:35:28.894
course of three years of how technology
was used to enable Margaret's care for a

4f994fe0-e459-413b-98b0-ecbcc877311c-2
00:35:28.894 --> 00:35:33.601
variety of complex conditions,
which unfortunately is not unique among D

4f994fe0-e459-413b-98b0-ecbcc877311c-3
00:35:33.601 --> 00:35:34.440
step members.

87f742c0-0162-4640-86ed-9622cfcfdafb-0
00:35:40.320 --> 00:35:45.543
So as you wrap up today,
wanted to share some key recommendations

87f742c0-0162-4640-86ed-9622cfcfdafb-1
00:35:45.543 --> 00:35:51.400
to to really help you maximize the impact
of your technology investments.

59c767c9-c4cc-4a67-99a7-b5f6970b4aab-0
00:35:53.840 --> 00:35:59.970
I'll go into depth on each of these in a
little bit, but just as an overview,

59c767c9-c4cc-4a67-99a7-b5f6970b4aab-1
00:35:59.970 --> 00:36:05.708
you know our recommendations as outlined
here are aligning on technology

59c767c9-c4cc-4a67-99a7-b5f6970b4aab-2
00:36:05.708 --> 00:36:09.402
investments,
targeting high impact population,

59c767c9-c4cc-4a67-99a7-b5f6970b4aab-3
00:36:09.402 --> 00:36:14.040
empowering caregivers and advancing back
end capabilities.

5eaf2d3a-3b60-42dc-9f11-ca10a8f038e4-0
00:36:14.800 --> 00:36:17.484
And as mentioned,
have a slide on each of these to sort of

5eaf2d3a-3b60-42dc-9f11-ca10a8f038e4-1
00:36:17.484 --> 00:36:18.440
double click on them.

6957aae3-5a5b-47f5-ada4-063708390086-0
00:36:23.640 --> 00:36:29.629
So first opportunity or recommendation is
aligning technology with strategic and

6957aae3-5a5b-47f5-ada4-063708390086-1
00:36:29.629 --> 00:36:30.960
operational goals.

4d8004ee-9b01-4987-9c5e-fe981d469ae4-0
00:36:31.400 --> 00:36:36.502
So often times what you find is you know,
you have your corporate strategy team

4d8004ee-9b01-4987-9c5e-fe981d469ae4-1
00:36:36.502 --> 00:36:39.883
over here,
you have your operational team over here,

4d8004ee-9b01-4987-9c5e-fe981d469ae4-2
00:36:39.883 --> 00:36:43.200
and then you have your your AI and
technology team.

302f3e1b-2fa0-4524-87d4-2ac46c9e0434-0
00:36:43.200 --> 00:36:46.440
On another side,
integration with strategic roles is,

302f3e1b-2fa0-4524-87d4-2ac46c9e0434-1
00:36:46.440 --> 00:36:50.880
you know, really bridging that gap,
making sure that there's that there's

302f3e1b-2fa0-4524-87d4-2ac46c9e0434-2
00:36:50.880 --> 00:36:51.480
alignment.

8df4a010-1c98-44f7-ad74-296d0430d1d2-0
00:36:52.440 --> 00:36:56.430
And I would also say that, you know,
technology, as we all know,

8df4a010-1c98-44f7-ad74-296d0430d1d2-1
00:36:56.430 --> 00:37:00.297
should not be seen in of itself as the
end goal, but you know,

8df4a010-1c98-44f7-ad74-296d0430d1d2-2
00:37:00.297 --> 00:37:04.287
to Jared's earlier point,
as an enabler to meet certain business

8df4a010-1c98-44f7-ad74-296d0430d1d2-3
00:37:04.287 --> 00:37:04.839
outcomes.

65eedf28-d01a-44d7-b0c0-45a15fcb7b45-0
00:37:06.080 --> 00:37:11.431
A second tactic here is reinforcing SDOH
initiatives using digital tools like

65eedf28-d01a-44d7-b0c0-45a15fcb7b45-1
00:37:11.431 --> 00:37:16.440
analytics and remote patient monitoring
to really support interventions.

72b61382-a736-4360-9d70-ed16eb598004-0
00:37:17.960 --> 00:37:21.200
This, as I mentioned before,
I even remember, you know,

72b61382-a736-4360-9d70-ed16eb598004-1
00:37:21.200 --> 00:37:24.036
two years ago this was actually a topic
of AHIP,

72b61382-a736-4360-9d70-ed16eb598004-2
00:37:24.036 --> 00:37:26.640
their annual webinar social terms of
health.

e4cc38f9-f6b9-4405-8716-263cd314b86b-0
00:37:28.080 --> 00:37:32.435
And really making sure to consistently
focus on that given, you know,

e4cc38f9-f6b9-4405-8716-263cd314b86b-1
00:37:32.435 --> 00:37:37.226
the social terms of health challenges of
our members and the data proof that

e4cc38f9-f6b9-4405-8716-263cd314b86b-2
00:37:37.226 --> 00:37:40.400
addressing these needs do improve health
outcomes.

4dad7cfa-8b75-47d0-a3e1-67c7191e45ce-0
00:37:50.680 --> 00:37:53.160
All right,
have trouble moving forward there.

03322e09-de77-42a9-a0e1-8cadc0881fc1-0
00:37:55.400 --> 00:38:01.385
Second recommendation is targeting
technology to high impact populations and

03322e09-de77-42a9-a0e1-8cadc0881fc1-1
00:38:01.385 --> 00:38:02.240
conditions.

1b400686-4980-4ebf-ac9a-f4e981c38682-0
00:38:02.680 --> 00:38:06.367
So you know,
completely acknowledge that not every

1b400686-4980-4ebf-ac9a-f4e981c38682-1
00:38:06.367 --> 00:38:10.200
member will benefit equally from in home
technology.

2969202e-8380-4b8d-b1e7-3a8976980d49-0
00:38:10.400 --> 00:38:15.360
So it's important to focus resources on
where they'll have the greatest effect.

94391510-5462-47f6-b4cb-8987686b5a55-0
00:38:16.280 --> 00:38:19.992
So for example,
RPM has been shown to be particularly

94391510-5462-47f6-b4cb-8987686b5a55-1
00:38:19.992 --> 00:38:23.635
strong and maximize outcomes for chronic
conditions,

94391510-5462-47f6-b4cb-8987686b5a55-2
00:38:23.635 --> 00:38:27.760
specifically cardiovascular conditions as
well as diabetes.

ac8b7d95-8db7-4c22-a5a3-eea1318534a5-0
00:38:28.040 --> 00:38:32.122
So by prioritizing this group,
really identifying that those use cases

ac8b7d95-8db7-4c22-a5a3-eea1318534a5-1
00:38:32.122 --> 00:38:36.722
where technology can make an improvement,
plants can maximize the value and the

ac8b7d95-8db7-4c22-a5a3-eea1318534a5-2
00:38:36.722 --> 00:38:39.080
outcomes of their technology investments.

5af3a09e-c795-4a8f-a27f-ac49953db8d2-0
00:38:40.000 --> 00:38:45.280
To put this into practice,
highlighted 3 specific tactics again.

e5126043-33a3-4867-80d8-c0a40162f33c-0
00:38:45.280 --> 00:38:48.039
One,
identify who those priority groups are

e5126043-33a3-4867-80d8-c0a40162f33c-1
00:38:48.039 --> 00:38:52.178
within your population,
focusing on the the conditions or the use

e5126043-33a3-4867-80d8-c0a40162f33c-2
00:38:52.178 --> 00:38:57.132
cases where they're likely to have the
biggest impact right not trying to boil

e5126043-33a3-4867-80d8-c0a40162f33c-3
00:38:57.132 --> 00:38:57.760
the ocean.

b63d1183-cd4a-40e8-8297-c85257e4a8bb-0
00:38:58.560 --> 00:39:01.280
Second is using prudent solutions.

e61019d2-a884-48bd-a103-5cac8dac1bd6-0
00:39:02.680 --> 00:39:06.200
Invest in technologies with strong
evidence and effectiveness.

b4902438-e45e-4f72-b497-6ea273d2028e-0
00:39:06.480 --> 00:39:10.627
I highlighted, for example,
that RPM has particularly been shown peer

b4902438-e45e-4f72-b497-6ea273d2028e-1
00:39:10.627 --> 00:39:14.123
reviewed journal articles,
case studies for cardiovascular

b4902438-e45e-4f72-b497-6ea273d2028e-2
00:39:14.123 --> 00:39:15.960
conditions as well as diabetes.

83c79717-074e-4bd0-bd1f-45b251014610-0
00:39:16.280 --> 00:39:19.977
So really, you know,
leading with data and evidence as you're

83c79717-074e-4bd0-bd1f-45b251014610-1
00:39:19.977 --> 00:39:22.720
thinking through your technology
investments.

a1ad2c1e-b960-4c70-b8a1-a9789c1ca492-0
00:39:23.480 --> 00:39:27.040
And 3rd, expanding access and continuity.

37229144-0b50-448c-86c7-12a5c169581f-0
00:39:27.120 --> 00:39:31.109
So using technology to reduce in person
visits and supporting care for

37229144-0b50-448c-86c7-12a5c169581f-1
00:39:31.109 --> 00:39:34.200
underserved populations are hard to reach
populations.

2a06eeae-7f9f-40e6-82db-2e7f2e39609c-0
00:39:35.000 --> 00:39:40.336
For example rural populations where you
know providing in home care may not be

2a06eeae-7f9f-40e6-82db-2e7f2e39609c-1
00:39:40.336 --> 00:39:44.120
operationally feasible or just
economically not viable.

94e723ed-8a6e-4f13-8103-b63f3d027712-0
00:39:51.630 --> 00:39:56.438
3rd recommendation is not to forget about
the caregivers,

94e723ed-8a6e-4f13-8103-b63f3d027712-1
00:39:56.438 --> 00:40:02.491
which as many of us know are a key sort
of caregiver as the name applies

94e723ed-8a6e-4f13-8103-b63f3d027712-2
00:40:02.491 --> 00:40:08.710
obviously, but a care coordinator,
decision makers for decent populations.

3c745f67-0562-4a6b-ac6b-10fa5fe3ee2e-0
00:40:10.040 --> 00:40:12.400
Often they're overlooked by the care team.

2f10f9e8-d3c5-4a04-aaa2-2e2330f4743f-0
00:40:12.400 --> 00:40:16.801
So there is a unique opportunity to
support caregivers both to improve the

2f10f9e8-d3c5-4a04-aaa2-2e2330f4743f-1
00:40:16.801 --> 00:40:21.026
health outcomes of as a member,
but also their health and well-being as

2f10f9e8-d3c5-4a04-aaa2-2e2330f4743f-2
00:40:21.026 --> 00:40:21.320
well.

b30aafc1-4601-47c1-a1fe-7aaeb3a1cf4f-0
00:40:21.680 --> 00:40:25.448
Right, You,
there's some data and analytics or excuse

b30aafc1-4601-47c1-a1fe-7aaeb3a1cf4f-1
00:40:25.448 --> 00:40:28.239
me,
articles out there about especially

b30aafc1-4601-47c1-a1fe-7aaeb3a1cf4f-2
00:40:28.239 --> 00:40:32.636
caregivers for examples for Alzheimer's
and dementia patients,

b30aafc1-4601-47c1-a1fe-7aaeb3a1cf4f-3
00:40:32.636 --> 00:40:37.800
how their health decreases substantially
by taking care of those members.

e3464ab2-7315-4e42-9cae-0d027af9390d-0
00:40:37.800 --> 00:40:41.400
So really taking care of the caregiver
and empowering them as well.

0690fdc3-3b14-48ab-b049-f09e01b1a560-0
00:40:42.720 --> 00:40:48.480
Tactically highlighted 2 tactics here
supporting caregiver engagement.

1ad29197-6c71-4c8e-b3a1-32eccbeff9d9-0
00:40:48.680 --> 00:40:52.645
So providing them with the tools that
streamline communication,

1ad29197-6c71-4c8e-b3a1-32eccbeff9d9-1
00:40:52.645 --> 00:40:55.000
ensuring everyone is aligned on plans.

2d37395c-be50-4057-8093-2714d285cd30-0
00:40:55.680 --> 00:40:59.000
And the second is enhancing caregiver
resources.

7d96311c-bc41-445f-b791-45c77dfd30db-0
00:40:59.000 --> 00:41:01.890
So you know,
it could be as simple as caregiver

7d96311c-bc41-445f-b791-45c77dfd30db-1
00:41:01.890 --> 00:41:04.600
specific guides or medication adherence
tip.

18fe59ee-7485-444d-a596-0da6fd9a825c-0
00:41:05.280 --> 00:41:09.680
And there's also of course some higher
focus interventions as well.

54c444fd-8800-44df-87e4-e8f729479e93-0
00:41:19.280 --> 00:41:25.675
The final insight we have is advancing
back end capabilities for proactive

54c444fd-8800-44df-87e4-e8f729479e93-1
00:41:25.675 --> 00:41:27.040
predictive care.

07318d50-f7a7-4892-81e0-135ee18635ef-0
00:41:27.440 --> 00:41:32.195
So continued investment in back end
solutions is essential and leveraging

07318d50-f7a7-4892-81e0-135ee18635ef-1
00:41:32.195 --> 00:41:36.821
these tools for more proactive
interventions using predictive analytics

07318d50-f7a7-4892-81e0-135ee18635ef-2
00:41:36.821 --> 00:41:41.062
and enhanced data systems,
plants can identify high risk members,

07318d50-f7a7-4892-81e0-135ee18635ef-3
00:41:41.062 --> 00:41:43.440
anticipate needs and coordinate care.

fa32277e-e2f4-4ae6-950b-6498bed1fdbe-0
00:41:44.280 --> 00:41:47.877
So again looking at the two tactics here,
for example,

fa32277e-e2f4-4ae6-950b-6498bed1fdbe-1
00:41:47.877 --> 00:41:51.997
the enhancing back end systems,
upgrading benefit verification

fa32277e-e2f4-4ae6-950b-6498bed1fdbe-2
00:41:51.997 --> 00:41:55.725
documentation,
workflow tools and then the second active

fa32277e-e2f4-4ae6-950b-6498bed1fdbe-3
00:41:55.725 --> 00:41:58.080
of driving proactive efficient care.

af91c6e6-b9fd-4015-8015-23c9793f31a2-0
00:41:58.080 --> 00:42:02.091
So for example,
using integrated platforms to improve

af91c6e6-b9fd-4015-8015-23c9793f31a2-1
00:42:02.091 --> 00:42:07.365
operational efficiency or enabling
earlier interventions for high risk

af91c6e6-b9fd-4015-8015-23c9793f31a2-2
00:42:07.365 --> 00:42:07.960
members.

fac69f22-af8c-4791-904f-a215c34843e0-0
00:42:12.800 --> 00:42:16.602
So to sum it up and going back to the
objectives,

fac69f22-af8c-4791-904f-a215c34843e0-1
00:42:16.602 --> 00:42:22.381
really wanted to make sure that we're
providing you with actual strategies,

fac69f22-af8c-4791-904f-a215c34843e0-2
00:42:22.381 --> 00:42:28.617
aligning on technologies with strategic
goals, targeting high impact populations,

fac69f22-af8c-4791-904f-a215c34843e0-3
00:42:28.617 --> 00:42:33.180
empowering the caregivers,
advancing back end capabilities,

fac69f22-af8c-4791-904f-a215c34843e0-4
00:42:33.180 --> 00:42:38.732
really all of these sort of goals and
objectives to really look into how

fac69f22-af8c-4791-904f-a215c34843e0-5
00:42:38.732 --> 00:42:44.739
technology could be used to improve the
care for vulnerable populations like D

fac69f22-af8c-4791-904f-a215c34843e0-6
00:42:44.739 --> 00:42:45.119
SNPs.

a48c6ac1-eb3d-4c92-bb0e-cd6cfd89b8a0-0
00:42:45.680 --> 00:42:50.830
So encourage you all to hopefully this
provides a helpful framework as you look

a48c6ac1-eb3d-4c92-bb0e-cd6cfd89b8a0-1
00:42:50.830 --> 00:42:55.916
at it in your organizations and driving
meaningful change for the members that

a48c6ac1-eb3d-4c92-bb0e-cd6cfd89b8a0-2
00:42:55.916 --> 00:42:56.560
you serve.

0314f068-7f08-461e-8708-9218fa990457-0
00:42:58.960 --> 00:43:02.440
And with that, Joanne,
I can pass on to you for the Q&amp;A.

2df3d7d1-2806-4ca8-8127-680a6f3eebb0-0
00:43:03.760 --> 00:43:05.280
Great, thank you so much.

f95a20a1-07ac-4b59-bbb0-34909c8b6fc0-0
00:43:06.160 --> 00:43:09.600
And one moment while we just change our
outlook here.

f15c471d-a7bd-4d72-a0e3-9d850fb25ba1-0
00:43:10.680 --> 00:43:11.080
Thank you.

adf04c29-8253-4816-9091-79df8d1a331e-0
00:43:13.480 --> 00:43:15.120
All right.

c64da8bc-a4d1-4ea3-a45e-d37577fc8133-0
00:43:16.840 --> 00:43:20.320
So this time we're going to address some
questions that came in as that said.

66e55c5f-cd07-4084-b44a-d9efb4e5713e-0
00:43:20.840 --> 00:43:25.439
And our first question is,
what could be a successful business case

66e55c5f-cd07-4084-b44a-d9efb4e5713e-1
00:43:25.439 --> 00:43:29.160
for health plans to invest in, in,
in home technology?

fbb7d06e-1093-49e2-898e-dfb7f056cd86-0
00:43:36.430 --> 00:43:39.030
Yes, I think I can jump in there, right.

ddfc1abf-501c-4ad9-863d-988b02652c7e-0
00:43:39.670 --> 00:43:44.310
So hopefully,
what I was emphasizing before is the

ddfc1abf-501c-4ad9-863d-988b02652c7e-1
00:43:44.310 --> 00:43:47.950
practical nature of technology adoption.

0aead1fc-6f3a-4b15-b591-bd26a84f9c03-0
00:43:47.950 --> 00:43:53.030
And so really to me,
that kind of breaks down into 3 buckets.

25724f61-169c-4941-b923-facbb618170d-0
00:43:53.350 --> 00:43:59.905
So the first bucket being right,
improved clinical care and clinical

25724f61-169c-4941-b923-facbb618170d-1
00:43:59.905 --> 00:44:00.760
outcomes.

6b292d82-a75a-423d-8ce7-39db904faa7d-0
00:44:00.960 --> 00:44:05.713
And so that gets to a lot of what we're
talking about as far as right timely

6b292d82-a75a-423d-8ce7-39db904faa7d-1
00:44:05.713 --> 00:44:09.047
interventions,
things of that nature is improved care

6b292d82-a75a-423d-8ce7-39db904faa7d-2
00:44:09.047 --> 00:44:13.246
coordination, ability to, you know,
track data and track, you know,

6b292d82-a75a-423d-8ce7-39db904faa7d-3
00:44:13.246 --> 00:44:15.159
patient record across settings.

9d9c64dc-d9a1-42e7-ba32-a4756bfac38d-0
00:44:15.160 --> 00:44:16.840
So that's category one.

0943c325-843f-46b8-aa8d-3ff093ebc5b4-0
00:44:17.440 --> 00:44:21.240
Category 2 was all those back end
efficiencies, right?

bba463bd-a62c-4d4b-8c89-9601e13821e3-0
00:44:21.720 --> 00:44:26.560
That's where you can, you know,
realize real tangible cost savings.

4020a0c8-6817-469d-8587-9407fcbaa44f-0
00:44:27.000 --> 00:44:33.280
And so are we able to write redeploy Ftes
more efficiently?

a63f674a-7a03-4b87-911a-2b2027be025d-0
00:44:33.280 --> 00:44:38.640
Are we able to, you know,
do more with less, you know,

a63f674a-7a03-4b87-911a-2b2027be025d-1
00:44:38.640 --> 00:44:41.760
less resource, less time, right.

bdce8dc2-d9f8-4c55-9b2a-092ffa3b511b-0
00:44:42.280 --> 00:44:46.312
And so those back end efficiencies,
administrative tasks,

bdce8dc2-d9f8-4c55-9b2a-092ffa3b511b-1
00:44:46.312 --> 00:44:50.483
things of that nature, right,
you can really see, you know,

bdce8dc2-d9f8-4c55-9b2a-092ffa3b511b-2
00:44:50.483 --> 00:44:52.360
tangible improvement there.

5af20af9-0b67-458e-ad12-547406d18541-0
00:44:52.360 --> 00:44:55.720
And then the third angle is on that
regulatory side.

b2a56234-8175-4028-aec0-e7ae05430ffc-0
00:44:56.440 --> 00:45:01.559
You know, I think just today, you know,
one of the health plan newsletters I get

b2a56234-8175-4028-aec0-e7ae05430ffc-1
00:45:01.559 --> 00:45:05.730
right, big headline was right,
85% of health plan executives are,

b2a56234-8175-4028-aec0-e7ae05430ffc-2
00:45:05.730 --> 00:45:08.891
you know,
financials are being challenged because

b2a56234-8175-4028-aec0-e7ae05430ffc-3
00:45:08.891 --> 00:45:11.040
of regulatory requirements, right?

0f5759d6-812b-478a-a821-9c16beedbe49-0
00:45:11.040 --> 00:45:16.160
And so that regulatory burden is real and
it's non negotiable, right?

aedcb386-4ba2-43f1-8c3a-7b26126a2372-0
00:45:16.160 --> 00:45:19.620
And so if you can make progress there,
right,

aedcb386-4ba2-43f1-8c3a-7b26126a2372-1
00:45:19.620 --> 00:45:23.080
that is making progress on a must have
tasks.

1b1f0a99-4d70-45ac-8a8a-1af1c2e316e5-0
00:45:23.080 --> 00:45:27.533
So think, you know, those are kind of the,
you know, 3 pillars of investment,

1b1f0a99-4d70-45ac-8a8a-1af1c2e316e5-1
00:45:27.533 --> 00:45:30.503
you know,
justification that I was trying to convey

1b1f0a99-4d70-45ac-8a8a-1af1c2e316e5-2
00:45:30.503 --> 00:45:30.960
earlier.

6beeec21-5797-4199-bc78-93369d4f6bb1-0
00:45:31.640 --> 00:45:34.928
So that was, you know,
me kind of summarizing what I already

6beeec21-5797-4199-bc78-93369d4f6bb1-1
00:45:34.928 --> 00:45:36.600
said, maybe in different words.

9afad56a-3be0-4a99-9091-6f9a23c277cb-0
00:45:37.080 --> 00:45:39.120
You didn't get a chime in on that section.

8e171599-b101-43de-abb9-4f0d008609a9-0
00:45:39.120 --> 00:45:42.440
Anything else you might add or nuance you
bring in?

dbcc2aa7-8ae1-4d4d-9cc4-8be8b5a89673-0
00:45:44.120 --> 00:45:46.960
No, I think you laid it out pretty well.

690c770d-302c-4e46-98aa-6b722834714b-0
00:45:47.080 --> 00:45:48.880
So great.

4e172e65-4fc2-4529-b52f-e3e5aac66bc3-0
00:45:48.880 --> 00:45:50.800
Thank you both and thank you so much for
that question.

f6485069-b5ad-4ac5-8b81-268a31b5a0ea-0
00:45:51.640 --> 00:45:52.640
Let's take another question.

62afb3f0-5915-49f7-ac6a-6a617126a059-0
00:45:53.080 --> 00:45:57.722
What are some opportunities to increase
the number of members who engage with in

62afb3f0-5915-49f7-ac6a-6a617126a059-1
00:45:57.722 --> 00:45:58.640
home technology?

7488b10c-a8e0-4028-a261-f621f7d08026-0
00:46:01.760 --> 00:46:03.200
Yeah, I could take that one.

b138ccbe-5bc9-4eb3-b48b-7089a610ab6b-0
00:46:04.200 --> 00:46:07.490
So as mentioned,
one of the things that we sort of

b138ccbe-5bc9-4eb3-b48b-7089a610ab6b-1
00:46:07.490 --> 00:46:10.200
emphasized was the focus on the caregiver.

8b898053-bcad-46bc-9fd3-c22fb8589f16-0
00:46:10.200 --> 00:46:16.206
So really working with caregivers and
family members to support adoption and

8b898053-bcad-46bc-9fd3-c22fb8589f16-1
00:46:16.206 --> 00:46:18.000
just use of technology.

cb94e90e-5100-43bd-b3c7-6072710e8305-0
00:46:18.840 --> 00:46:23.843
There's some simple things, you know,
for example,

cb94e90e-5100-43bd-b3c7-6072710e8305-1
00:46:23.843 --> 00:46:28.160
ongoing support with technology
challenges.

89eda3f3-9b9f-4ec9-a7bd-782ab6cf63c7-0
00:46:28.160 --> 00:46:31.616
And so, you know,
making sure that there's a dedicated line,

89eda3f3-9b9f-4ec9-a7bd-782ab6cf63c7-1
00:46:31.616 --> 00:46:34.733
for example,
if someone is having trouble with sort of

89eda3f3-9b9f-4ec9-a7bd-782ab6cf63c7-2
00:46:34.733 --> 00:46:38.983
technology, ensuring, you know,
proper onboarding and continued use of it,

89eda3f3-9b9f-4ec9-a7bd-782ab6cf63c7-3
00:46:38.983 --> 00:46:43.120
multilingual coaching, you know,
to address potential language barriers.

c29cfeea-59b2-40bc-a591-b4e2fd54cf72-0
00:46:43.120 --> 00:46:47.602
So some little things,
but I think 2 ones that I would emphasize

c29cfeea-59b2-40bc-a591-b4e2fd54cf72-1
00:46:47.602 --> 00:46:50.706
is just making sure that, you know,
you are,

c29cfeea-59b2-40bc-a591-b4e2fd54cf72-2
00:46:50.706 --> 00:46:56.361
to the extent possible able to bring the
caregiver in and not just to think about

c29cfeea-59b2-40bc-a591-b4e2fd54cf72-3
00:46:56.361 --> 00:46:57.120
technology.

36c4f0de-dac3-4e62-8729-63975e125061-0
00:46:57.120 --> 00:46:59.948
As you know,
we've now deployed the device and

36c4f0de-dac3-4e62-8729-63975e125061-1
00:46:59.948 --> 00:47:04.340
everything we'll take care of,
but really that ongoing mechanism to help

36c4f0de-dac3-4e62-8729-63975e125061-2
00:47:04.340 --> 00:47:09.274
support the member to continually use it
and troubleshoot with any instances that

36c4f0de-dac3-4e62-8729-63975e125061-3
00:47:09.274 --> 00:47:11.200
they might have difficulty with.

beaed8f5-0600-450c-a929-b03e157d3d95-0
00:47:11.200 --> 00:47:15.488
I don't know, Jared,
anything you would add less specific to

beaed8f5-0600-450c-a929-b03e157d3d95-1
00:47:15.488 --> 00:47:18.582
this,
but I think a lot of what we have had

beaed8f5-0600-450c-a929-b03e157d3d95-2
00:47:18.582 --> 00:47:23.785
advisor board done research on related to
member engagement and you know,

beaed8f5-0600-450c-a929-b03e157d3d95-3
00:47:23.785 --> 00:47:27.160
member behavior change,
right that on boarding.

5c72aa10-9670-454c-89d7-16d02c80d33d-0
00:47:27.160 --> 00:47:31.160
Is, you know, outsized, you know,
critical importance.

48b1f494-4d13-464a-82ee-f19af97ef400-0
00:47:31.160 --> 00:47:34.928
And so it's a lot of the, you know,
I think, you know,

48b1f494-4d13-464a-82ee-f19af97ef400-1
00:47:34.928 --> 00:47:40.410
saw you laid out a good amount of them,
but it's a lot of right, the, you know,

48b1f494-4d13-464a-82ee-f19af97ef400-2
00:47:40.410 --> 00:47:45.823
traditional member engagement, outreach,
communication elements that can drive

48b1f494-4d13-464a-82ee-f19af97ef400-3
00:47:45.823 --> 00:47:51.510
enhancement in addition to I think you're
correct here in this case that caregiver

48b1f494-4d13-464a-82ee-f19af97ef400-4
00:47:51.510 --> 00:47:53.840
role plays outside importance too.

a30926e3-8c5a-4c8b-9536-1e9743697018-0
00:47:53.840 --> 00:47:57.526
But our, you know,
research and surveys and data

a30926e3-8c5a-4c8b-9536-1e9743697018-1
00:47:57.526 --> 00:48:03.170
consistently find that, you know,
driving member behavior change is easier

a30926e3-8c5a-4c8b-9536-1e9743697018-2
00:48:03.170 --> 00:48:04.599
in that onboarding.

2c27cf60-fd27-404c-b1fb-884849655b60-0
00:48:04.600 --> 00:48:09.200
That 306090 day window when they first
joined the plane and plan.

6d0d74a6-4853-410c-b4bc-f6c3e8d41156-0
00:48:09.200 --> 00:48:13.539
And so, you know,
devoting kind of outsized attention to

6d0d74a6-4853-410c-b4bc-f6c3e8d41156-1
00:48:13.539 --> 00:48:13.920
that.

351e417e-6c2f-4666-b23f-b9a30fced880-0
00:48:14.400 --> 00:48:15.320
Is the other element.

14a6a100-1098-4231-8039-9a9cf03224c0-0
00:48:15.360 --> 00:48:18.759
I I, you know,
kind of reemphasize or double down on

14a6a100-1098-4231-8039-9a9cf03224c0-1
00:48:18.759 --> 00:48:19.080
here.

61f43a7e-c641-4619-aba1-4d2e569e479a-0
00:48:22.040 --> 00:48:27.009
And our next question is what are the
gaps you see with predictive AI and do

61f43a7e-c641-4619-aba1-4d2e569e479a-1
00:48:27.009 --> 00:48:32.237
you think AI tools can eventually support
preventative rather than just reactive

61f43a7e-c641-4619-aba1-4d2e569e479a-2
00:48:32.237 --> 00:48:32.560
care?

837ecc2a-658b-4287-b0f0-ea203b8947af-0
00:48:35.520 --> 00:48:37.160
Yeah, I can jump in there.

cd337681-66f4-40cc-98eb-86afa1f8f803-0
00:48:37.400 --> 00:48:43.764
We've obviously Baiser board been doing a
lot of research on the role of AI and

cd337681-66f4-40cc-98eb-86afa1f8f803-1
00:48:43.764 --> 00:48:48.299
healthcare across, you know,
the last 6121820448 months,

cd337681-66f4-40cc-98eb-86afa1f8f803-2
00:48:48.299 --> 00:48:51.800
however far you want to kind of track
back.

c9cfee6c-e43f-44ed-9d3e-f27387ef9ac6-0
00:48:51.960 --> 00:48:56.547
And I think, you know,
the the gaps are fairly consistent

c9cfee6c-e43f-44ed-9d3e-f27387ef9ac6-1
00:48:56.547 --> 00:48:58.920
regardless of use case, right?

c2bb37a9-81b1-4108-a984-3b86d1ad242a-0
00:48:58.920 --> 00:49:01.680
So it's data integrity, right?

40ba31cf-ba59-4105-aee5-363ed340c73b-0
00:49:01.680 --> 00:49:04.160
Do you have good data coming in?

15573e53-366e-44b8-892b-dbc37a650ce5-0
00:49:04.160 --> 00:49:10.285
And it's hard in particular when you're
pulling from multiple systems, right,

15573e53-366e-44b8-892b-dbc37a650ce5-1
00:49:10.285 --> 00:49:14.133
to ensure that that data all lines up and
right,

15573e53-366e-44b8-892b-dbc37a650ce5-2
00:49:14.133 --> 00:49:16.960
kind of works in a cohesive fashion.

470a8706-8349-46ce-92e2-100983b5ce4e-0
00:49:17.880 --> 00:49:21.967
And it that's really, you know,
at the most fundamental, Sorry,

470a8706-8349-46ce-92e2-100983b5ce4e-1
00:49:21.967 --> 00:49:24.969
I'm trying to not go on too much of A
tangent,

470a8706-8349-46ce-92e2-100983b5ce4e-2
00:49:24.969 --> 00:49:29.695
but that's one of the most fundamental
use cases for AI and healthcare in

470a8706-8349-46ce-92e2-100983b5ce4e-3
00:49:29.695 --> 00:49:33.399
general is getting our data in a better,
cleaner fashion.

d7dadb95-7052-4dd6-a1cd-1b87ab23f09b-0
00:49:33.400 --> 00:49:35.957
One of the reasons we haven't realized,
you know,

d7dadb95-7052-4dd6-a1cd-1b87ab23f09b-1
00:49:35.957 --> 00:49:39.946
the power of big data in healthcare,
even though it's been being talked about

d7dadb95-7052-4dd6-a1cd-1b87ab23f09b-2
00:49:39.946 --> 00:49:43.679
for a decade, is because the data is not,
you know, in a usable fashion.

185c8faa-873c-439b-b23b-76747c3bfb03-0
00:49:43.760 --> 00:49:47.734
And so now the sci-fi future uses of AI,
they're very exciting,

185c8faa-873c-439b-b23b-76747c3bfb03-1
00:49:47.734 --> 00:49:52.515
but some of the most basic work of just
getting our data in order and clean,

185c8faa-873c-439b-b23b-76747c3bfb03-2
00:49:52.515 --> 00:49:56.799
usable fashion is where you can deploy AI
to, to help with that too.

49a29cb0-807d-45fc-9609-7f8a04b42042-0
00:49:56.800 --> 00:50:00.127
So that's, you know,
data integrity as one of the gaps,

49a29cb0-807d-45fc-9609-7f8a04b42042-1
00:50:00.127 --> 00:50:02.800
but also a place that AI can also,
you know,

49a29cb0-807d-45fc-9609-7f8a04b42042-2
00:50:02.800 --> 00:50:04.880
simultaneously create the solution.

41cc3080-fe68-41f3-8f8e-06cd44480206-0
00:50:05.680 --> 00:50:11.920
Bias right within any of the AI solutions
is something that we have to watch for.

0c60a20e-75d1-40bc-a8e9-1f39204d8ff6-0
00:50:11.920 --> 00:50:18.536
That's both in terms of, you know,
how the AI is built and constructed,

0c60a20e-75d1-40bc-a8e9-1f39204d8ff6-1
00:50:18.536 --> 00:50:23.040
but it's also right reflects our current
system.

13b1fe3e-d61b-43a3-b329-dd21590d2ae5-0
00:50:23.040 --> 00:50:27.120
And so if our current healthcare system
has biases built into them and we build

13b1fe3e-d61b-43a3-b329-dd21590d2ae5-1
00:50:27.120 --> 00:50:31.200
AI that reflects that system right there
inherently going to be built in there.

afc9c19b-f1bb-4c7b-b4b0-be2016305e55-0
00:50:31.200 --> 00:50:34.440
So you've got to deal with issues related
to bias.

14204d6b-ccee-472f-88ae-cef11cc965b4-0
00:50:34.440 --> 00:50:40.372
And then I think the last part to me is
right, integrating, reacting,

14204d6b-ccee-472f-88ae-cef11cc965b4-1
00:50:40.372 --> 00:50:43.000
actually using the data, right.

7ec67038-7919-4090-94ab-960e39ac8cd7-0
00:50:43.400 --> 00:50:47.033
And so this is not necessarily even AI
specific,

7ec67038-7919-4090-94ab-960e39ac8cd7-1
00:50:47.033 --> 00:50:50.000
but we have a lot of data in healthcare.

82853ded-d01a-4a4b-ba0c-7484f1982be8-0
00:50:50.000 --> 00:50:53.666
It doesn't always get used,
even though you know that the data is

82853ded-d01a-4a4b-ba0c-7484f1982be8-1
00:50:53.666 --> 00:50:54.000
there.

dae645da-cb3d-4565-8ab0-755155cc464b-0
00:50:54.280 --> 00:50:58.774
I'm sure there are many, you know,
provider relations of folks that work on

dae645da-cb3d-4565-8ab0-755155cc464b-1
00:50:58.774 --> 00:51:01.435
that angle for health plans on the line
who,

dae645da-cb3d-4565-8ab0-755155cc464b-2
00:51:01.435 --> 00:51:05.693
right you give physicians a lot of data
to try and help them, you know,

dae645da-cb3d-4565-8ab0-755155cc464b-3
00:51:05.693 --> 00:51:10.660
close care gaps and do interventions with
your patients and think just because they

dae645da-cb3d-4565-8ab0-755155cc464b-4
00:51:10.660 --> 00:51:13.794
have the data,
that doesn't always mean that it gets

dae645da-cb3d-4565-8ab0-755155cc464b-5
00:51:13.794 --> 00:51:14.800
used effectively.

41279309-3f3a-4704-a6c6-8dda611f0509-0
00:51:14.800 --> 00:51:17.978
And so that changing of workflow that
building that in right,

41279309-3f3a-4704-a6c6-8dda611f0509-1
00:51:17.978 --> 00:51:20.080
that's kind of the, the last gap I'd see.

f14c3f43-6842-4a0e-aa27-446c6bbd82b7-0
00:51:20.080 --> 00:51:23.466
So again, data integrity, addressing bias,
you know,

f14c3f43-6842-4a0e-aa27-446c6bbd82b7-1
00:51:23.466 --> 00:51:28.322
getting to a world where you know,
it's actionable data and actionable data

f14c3f43-6842-4a0e-aa27-446c6bbd82b7-2
00:51:28.322 --> 00:51:29.920
essentially means, right?

73e7618a-d268-4e1e-a1e2-7d5b0982ab58-0
00:51:30.160 --> 00:51:31.920
What does this data tell me to do?

06e70b5a-e5f3-4fa1-9810-9a47b0268160-0
00:51:31.960 --> 00:51:34.600
So those are the things I see as a gap.

89ae2c51-93f9-491a-9010-ecdc866e91a0-0
00:51:34.600 --> 00:51:37.468
And then to the kind of big picture
question of, right,

89ae2c51-93f9-491a-9010-ecdc866e91a0-1
00:51:37.468 --> 00:51:41.360
are we ever going to get to a world where
AI is going to help us move from,

89ae2c51-93f9-491a-9010-ecdc866e91a0-2
00:51:41.360 --> 00:51:43.000
you know, reactive to proactive?

3299062f-0f09-4085-b458-6b0b4ad89aa8-0
00:51:43.920 --> 00:51:46.720
I think everybody certainly hopes so,
right?

57a554c8-1a9d-4631-b9bb-6d756de8ac3f-0
00:51:46.720 --> 00:51:51.383
And I don't know any health plan out
there that isn't actively working on that

57a554c8-1a9d-4631-b9bb-6d756de8ac3f-1
00:51:51.383 --> 00:51:55.811
and trying to figure out, you know,
what they can do from a stratification

57a554c8-1a9d-4631-b9bb-6d756de8ac3f-2
00:51:55.811 --> 00:51:58.880
standpoint,
what they can do from an identification

57a554c8-1a9d-4631-b9bb-6d756de8ac3f-3
00:51:58.880 --> 00:52:01.950
standpoint,
what they can do from a personalization

57a554c8-1a9d-4631-b9bb-6d756de8ac3f-4
00:52:01.950 --> 00:52:02.600
standpoint.

e049492d-8a9c-49a2-980e-b6958b0cf79b-0
00:52:03.000 --> 00:52:05.720
All that's in its nacency right now,
right?

37350e3b-1853-4f07-a92b-257d9395fd6f-0
00:52:06.040 --> 00:52:09.852
And so, you know,
got to figure out what to do with all the

37350e3b-1853-4f07-a92b-257d9395fd6f-1
00:52:09.852 --> 00:52:15.000
data, what trends and predictions are are,
you know, real and meaningful, right.

9f2c1d65-a327-434c-ab0d-3176f1e72e6b-0
00:52:15.000 --> 00:52:19.600
And some some of that just, you know,
is going to take time to to play out.

e2b8425d-1b9d-47c6-a90a-8355564f3196-0
00:52:19.600 --> 00:52:23.902
But I think every health plan that I
speak to is engaged in trying to,

e2b8425d-1b9d-47c6-a90a-8355564f3196-1
00:52:23.902 --> 00:52:26.750
you know,
leverage AI to make that reactive to

e2b8425d-1b9d-47c6-a90a-8355564f3196-2
00:52:26.750 --> 00:52:27.720
proactive shift.

66d07742-62d8-4f56-93d2-15d4b79ea424-0
00:52:30.840 --> 00:52:31.800
OK, thank you very much.

c5e88854-d4f2-4942-a78a-09df784cbc2d-0
00:52:32.840 --> 00:52:33.480
Oh, sorry, sorry.

411a2918-630c-4938-a9ac-e1674a1eeefc-0
00:52:33.480 --> 00:52:35.320
Did you want to weigh in?

4b9ae595-0acd-4e7c-afce-1bec1a8a8c37-0
00:52:35.320 --> 00:52:38.712
Oh, no, yeah,
I I think spot on what Jared was talking

4b9ae595-0acd-4e7c-afce-1bec1a8a8c37-1
00:52:38.712 --> 00:52:43.647
about data and and integrity and making
sure that there's not bias in data set,

4b9ae595-0acd-4e7c-afce-1bec1a8a8c37-2
00:52:43.647 --> 00:52:47.286
but just, you know,
sharing some of the conversations I've

4b9ae595-0acd-4e7c-afce-1bec1a8a8c37-3
00:52:47.286 --> 00:52:48.520
had with clinicians.

5d805434-fa40-43e8-9afe-f7a6cf29b1c5-0
00:52:48.520 --> 00:52:53.772
One thing that I would also emphasize to
Jared's point about just making that data

5d805434-fa40-43e8-9afe-f7a6cf29b1c5-1
00:52:53.772 --> 00:52:57.127
actionable,
like more data is not necessarily better

5d805434-fa40-43e8-9afe-f7a6cf29b1c5-2
00:52:57.127 --> 00:53:02.127
if it is not helped in clinical decision
makings and incorporated into certain

5d805434-fa40-43e8-9afe-f7a6cf29b1c5-3
00:53:02.127 --> 00:53:02.760
workflows.

4f9e9e57-0552-4a1a-9b54-28779cdcdeaf-0
00:53:03.880 --> 00:53:08.484
And then the second thing, you know,
just talking with providers and

4f9e9e57-0552-4a1a-9b54-28779cdcdeaf-1
00:53:08.484 --> 00:53:12.354
operations is, you know, they are,
I think rightfully so,

4f9e9e57-0552-4a1a-9b54-28779cdcdeaf-2
00:53:12.354 --> 00:53:16.892
a little bit leery of, you know,
sort of what an AI engine might be

4f9e9e57-0552-4a1a-9b54-28779cdcdeaf-3
00:53:16.892 --> 00:53:17.760
shooting out.

e7006458-7a35-4ff3-b980-9bbc1e7ceac3-0
00:53:17.760 --> 00:53:19.470
You know,
we are talking about healthcare in

e7006458-7a35-4ff3-b980-9bbc1e7ceac3-1
00:53:19.470 --> 00:53:20.040
people's lives.

ac8ecafb-26c0-41c0-a37b-f1096fb197a7-0
00:53:20.040 --> 00:53:25.088
So I think that that skepticism is
warranted, but I do think the the promise,

ac8ecafb-26c0-41c0-a37b-f1096fb197a7-1
00:53:25.088 --> 00:53:29.747
especially in the the risk stratification
and the predictive analytics,

ac8ecafb-26c0-41c0-a37b-f1096fb197a7-2
00:53:29.747 --> 00:53:31.560
it can be pretty impressive.

cf5e8d07-d80f-483b-892c-32f922c7251d-0
00:53:34.280 --> 00:53:34.920
Great, thank you.

926fa05b-e7b4-45a4-8adc-21284fb5bf67-0
00:53:35.880 --> 00:53:39.393
Our next question,
what strategies have you found effective

926fa05b-e7b4-45a4-8adc-21284fb5bf67-1
00:53:39.393 --> 00:53:43.491
in addressing digital literacy and
technology access challenges among

926fa05b-e7b4-45a4-8adc-21284fb5bf67-2
00:53:43.491 --> 00:53:43.960
members?

2de67cd5-6901-45cd-ba46-c6f02881082d-0
00:53:48.160 --> 00:53:50.160
Yeah, I can get us started there.

15bd1840-65a7-4d6e-ab31-88310ce02e62-0
00:53:50.960 --> 00:53:55.835
I think from my view, right,
health plans need to have a, you know,

15bd1840-65a7-4d6e-ab31-88310ce02e62-1
00:53:55.835 --> 00:53:59.707
realistic view,
especially when you're talking about,

15bd1840-65a7-4d6e-ab31-88310ce02e62-2
00:53:59.707 --> 00:54:02.360
you know, a decent population, right?

f1d1d857-c8dc-45d8-bd22-f49a232ca7fc-0
00:54:02.360 --> 00:54:05.417
This is an older population with all the,
you know,

f1d1d857-c8dc-45d8-bd22-f49a232ca7fc-1
00:54:05.417 --> 00:54:09.240
dynamics and characteristics around it
that I described earlier.

d2fa0ad9-0b73-4bde-943f-ab61ae99db08-0
00:54:09.240 --> 00:54:13.170
And so, you know,
I say that because I think the question

d2fa0ad9-0b73-4bde-943f-ab61ae99db08-1
00:54:13.170 --> 00:54:18.456
in some ways is less about, you know,
how do you address digital literacy for

d2fa0ad9-0b73-4bde-943f-ab61ae99db08-2
00:54:18.456 --> 00:54:22.183
your, you know,
members and right coach them and train

d2fa0ad9-0b73-4bde-943f-ab61ae99db08-3
00:54:22.183 --> 00:54:23.200
them and right.

042146e6-acb2-4b7d-850d-13c0971c4b71-0
00:54:23.200 --> 00:54:27.021
And it's more about like,
what do you as a plan do to make it

042146e6-acb2-4b7d-850d-13c0971c4b71-1
00:54:27.021 --> 00:54:30.842
really easy for, you know,
those members that have, you know,

042146e6-acb2-4b7d-850d-13c0971c4b71-2
00:54:30.842 --> 00:54:33.616
a quote,
UN quote or digital literacy level,

042146e6-acb2-4b7d-850d-13c0971c4b71-3
00:54:33.616 --> 00:54:36.759
you know,
what do you do to make it easy for them?

492c3d38-0bb3-4984-b40b-d9d4be7f3c21-0
00:54:36.760 --> 00:54:42.926
So simple user friendly devices,
interfaces to lower barriers to entry,

492c3d38-0bb3-4984-b40b-d9d4be7f3c21-1
00:54:42.926 --> 00:54:43.440
right?

7e1642af-a1b5-4391-bd6f-d5bec18a9e76-0
00:54:43.440 --> 00:54:46.786
Those easy to understand guides,
hands on training,

7e1642af-a1b5-4391-bd6f-d5bec18a9e76-1
00:54:46.786 --> 00:54:51.870
particularly for caregivers who might be
the ones that are more likely to help

7e1642af-a1b5-4391-bd6f-d5bec18a9e76-2
00:54:51.870 --> 00:54:57.083
spur some of this, you know, adoption,
as Saad was saying before, as opposed to,

7e1642af-a1b5-4391-bd6f-d5bec18a9e76-3
00:54:57.083 --> 00:54:59.400
you know, the the member themselves.

59bbecaa-4e76-4c5e-adcc-55fd69b3782b-0
00:54:59.400 --> 00:55:03.600
And so I kind of turn that question back,
back around and then, you know,

59bbecaa-4e76-4c5e-adcc-55fd69b3782b-1
00:55:03.600 --> 00:55:07.063
put it on the, the,
the plan around what are you going to do

59bbecaa-4e76-4c5e-adcc-55fd69b3782b-2
00:55:07.063 --> 00:55:11.378
to make it easy for anyone, you know,
to engage with your digital solutions

59bbecaa-4e76-4c5e-adcc-55fd69b3782b-3
00:55:11.378 --> 00:55:13.989
that,
that that's where the onus really is To

59bbecaa-4e76-4c5e-adcc-55fd69b3782b-4
00:55:13.989 --> 00:55:14.160
me.

bd61fcc5-9c3f-4e0b-8903-abcb68b308f8-0
00:55:14.160 --> 00:55:21.438
That appears to be almost all the time we
have for questions speakers,

bd61fcc5-9c3f-4e0b-8903-abcb68b308f8-1
00:55:21.438 --> 00:55:27.178
if I could turn it back to you for any
closing remarks,

bd61fcc5-9c3f-4e0b-8903-abcb68b308f8-2
00:55:27.178 --> 00:55:35.276
I'd love to get the first word in and
then the the pressure will be on sod to,

bd61fcc5-9c3f-4e0b-8903-abcb68b308f8-3
00:55:35.276 --> 00:55:39.787
you know,
leave us with something longy and

bd61fcc5-9c3f-4e0b-8903-abcb68b308f8-4
00:55:39.787 --> 00:55:46.040
inspirational to carry everyone through
the rest of the day.

f2254c98-40eb-4a11-82bd-8b9c44357931-0
00:55:47.040 --> 00:55:49.843
I mean,
the main points that I've tried to

f2254c98-40eb-4a11-82bd-8b9c44357931-1
00:55:49.843 --> 00:55:51.800
emphasize here today is right.

69685f16-e71e-44aa-8180-46de27f66cc5-0
00:55:51.800 --> 00:55:55.680
This is not, you know,
some sci-fi futuristic use case.

eb76b49a-9810-41ec-a5f8-ff68442e53f0-0
00:55:55.680 --> 00:56:01.033
There are real practical Support
Solutions that technology can bring to

eb76b49a-9810-41ec-a5f8-ff68442e53f0-1
00:56:01.033 --> 00:56:01.480
table.

6fd86f3c-5d8d-4075-99a9-dc5271d45a2c-0
00:56:01.480 --> 00:56:05.910
That's the view that health plans need to
have when they're thinking about

6fd86f3c-5d8d-4075-99a9-dc5271d45a2c-1
00:56:05.910 --> 00:56:06.560
technology.

64bdc815-0ea8-45a6-bda8-1ef5877eff27-0
00:56:06.960 --> 00:56:09.802
Hopefully we'll get to those sci-fi
ambitions, you know,

64bdc815-0ea8-45a6-bda8-1ef5877eff27-1
00:56:09.802 --> 00:56:11.000
somewhere down the road.

e48615a3-d24d-4289-a743-5ffc2b82b0c3-0
00:56:11.000 --> 00:56:16.280
But right now there's plenty of practical
opportunity around technology adoption.

1e1ea589-9085-4dc4-9dec-96700c442ad7-0
00:56:16.280 --> 00:56:19.980
And so again,
you know kind of the sub bullet,

1e1ea589-9085-4dc4-9dec-96700c442ad7-1
00:56:19.980 --> 00:56:24.468
there is a lot of it then of course
becomes about right,

1e1ea589-9085-4dc4-9dec-96700c442ad7-2
00:56:24.468 --> 00:56:30.767
effective utilization and effective use
of these technologies, these platforms,

1e1ea589-9085-4dc4-9dec-96700c442ad7-3
00:56:30.767 --> 00:56:31.240
right.

ab9d70d4-b771-4926-9fad-fccb2a334a48-0
00:56:31.240 --> 00:56:34.515
Again,
promise is not a guarantee that that

ab9d70d4-b771-4926-9fad-fccb2a334a48-1
00:56:34.515 --> 00:56:36.600
things will come to reality.

2471a52c-45f4-4713-a299-9876d6cd8564-0
00:56:36.600 --> 00:56:41.808
And so focus on those practical cases and
then think, you know, how am I going to,

2471a52c-45f4-4713-a299-9876d6cd8564-1
00:56:41.808 --> 00:56:44.570
you know, bring this to bear and,
you know,

2471a52c-45f4-4713-a299-9876d6cd8564-2
00:56:44.570 --> 00:56:49.214
really hone in on the execution and the
role that technology will play in

2471a52c-45f4-4713-a299-9876d6cd8564-3
00:56:49.214 --> 00:56:53.984
answering a business challenge that
you're already looking to address as an

2471a52c-45f4-4713-a299-9876d6cd8564-4
00:56:53.984 --> 00:56:54.800
organization.

cc538858-f0c9-4b65-b755-2cd06d13fd99-0
00:56:54.800 --> 00:56:55.000
Right.

8700d5f3-29f3-4e50-a809-3cf982ff8607-0
00:56:55.000 --> 00:56:58.240
This is just a tool in the toolbox and a
really critical one.

4277ed19-4b45-4b5d-8e96-e24f081c0055-0
00:57:01.360 --> 00:57:05.072
Yeah, for me,
if I had to highlight two things,

4277ed19-4b45-4b5d-8e96-e24f081c0055-1
00:57:05.072 --> 00:57:10.872
one would be there's a lot of shiny
objects out there, but like economics,

4277ed19-4b45-4b5d-8e96-e24f081c0055-2
00:57:10.872 --> 00:57:12.960
right, Healthcare is local.

f425b238-a465-4e0c-86c7-76db9917135d-0
00:57:12.960 --> 00:57:19.436
So really identifying the the use cases,
the membership that it makes sense for

f425b238-a465-4e0c-86c7-76db9917135d-1
00:57:19.436 --> 00:57:19.760
you.

cc6f1668-32a6-44d8-b9d3-78f511e540a0-0
00:57:20.880 --> 00:57:24.480
And so that would be sort of my first
recommendation.

bed696ce-7ac8-4d6d-928f-ec09e0571e46-0
00:57:25.080 --> 00:57:29.300
And then the second,
a point made earlier before is, you know,

bed696ce-7ac8-4d6d-928f-ec09e0571e46-1
00:57:29.300 --> 00:57:33.788
making sure that bridging the,
that we're bridging the gap between

bed696ce-7ac8-4d6d-928f-ec09e0571e46-2
00:57:33.788 --> 00:57:37.808
Technology Strategy,
AI strategy to enterprise and business

bed696ce-7ac8-4d6d-928f-ec09e0571e46-3
00:57:37.808 --> 00:57:38.880
strategy, right?

ebd27552-d49b-412a-8feb-18eecf2701b8-0
00:57:38.880 --> 00:57:41.200
Often times they're not swimming in the
same direction.

c9e2b5f3-6a5c-4755-9923-501057a3ab96-0
00:57:41.480 --> 00:57:44.064
So really making sure, again,
as mentioned,

c9e2b5f3-6a5c-4755-9923-501057a3ab96-1
00:57:44.064 --> 00:57:46.943
the technology in and of itself is not
the goal,

c9e2b5f3-6a5c-4755-9923-501057a3ab96-2
00:57:46.943 --> 00:57:51.760
but just sort of using it as an enabler
for whatever sort of clinical or business

c9e2b5f3-6a5c-4755-9923-501057a3ab96-3
00:57:51.760 --> 00:57:53.640
outcomes that you're aiming for.

310abf4e-6fa5-408f-9247-f4d8487134df-0
00:57:55.760 --> 00:58:02.275
Thank you so much and to our speaker, yes,
thank you for the great presentation to

310abf4e-6fa5-408f-9247-f4d8487134df-1
00:58:02.275 --> 00:58:06.200
our speakers and for sharing your
thoughts today.

456e7997-e15b-46af-a975-691553352c73-0
00:58:06.480 --> 00:58:09.360
Thank you to the audience for
participating in today's webinar.

e0003a8c-240e-47d3-82e8-0da840d5ba35-0
00:58:09.360 --> 00:58:11.520
This concludes today's presentation.

5aa969e3-a278-4196-af38-632073c91d59-0
00:58:11.560 --> 00:58:13.640
Thank you again and enjoy the rest of
your day.